The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery
A.K. Albrecht, T. Schäfers, G. Walsh, S.E. Beatty, Journal of Service Research 22 (2019) 60–74.

Access-Based Services for the Base of the Pyramid
T. Schäfers, R. Moser, G. Narayanamurthy, Journal of Service Research 21 (2018) 421–437.

Service Recovery via Social Media
T. Schäfers, J. Schamari, Journal of Service Research 19 (2016) 192–208.

Contagious Effects of Customer Misbehavior in Access-Based Services
T. Schäfers, K. Wittkowski, S. Benoit (née Moeller), R. Ferraro, Journal of Service Research 19 (2016) 3–21.