Early and goal-oriented or late and desperate? The effects of the timing of customers’ in-store navigation
J.-L. Wiebe, L. Breustedt, T. Schäfers, S. Benoit, in: 2026.

From Event Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems
L. Breustedt, T. Schäfers, M. van der Borgh, in: 2026.

Stereotypes at the Frontline: Mapping Disability Perceptions to Service Outcomes and Testing Interventions for Equitable Encounters
A. Bledi, S. Saracevic, M. Micevski, T. Schäfers, A. Lindgreen, in: 2026.

The Impact of Social Distance on Ridesharing Services for Coworkers
T. Euler, A. Diederichs, T. Schäfers, T. Heußler, B. Seegebarth, in: 2026.

The Impact of Social Distance on Ridesharing
T. Euler, A. Diederichs, B. Seegebarth, T. Schäfers, T. Heußler, in: 2026.

A Relational Perspective on Responsibility for Sustainable Market Behavior
B. Alberternst, K. Kessing, E. Böhm, A. Eggert, I. Garnefeld, T. Schäfers, L. Steinhoff, D. Woisetschläger, in: 2026.

The Desirability-Opportunism Effect: Consumers’ Bypassing Behavior in On-Demand Product Features
S. Saracevic, T. Schäfers, in: 2026.

Beyond Silos: Developing an Integrated Understanding of Customer Success Management and Service Recovery
M. Mustak, D. Rangarajan, T. Schäfers, W. Ulaga, in: 2025.

Product Feature Servitization - Exploring consumer perceptions
F. Huth, S. Saracevic, J. Klein, T. Schäfers, S. Henkel, in: 2025.

On-Demand Features - Exploring consumer perceptions
F. Huth, S. Saracevic, J.F. Klein, T. Schäfers, S. Henkel, in: 2025.

Navigating the Convenience Dilemma: The Differential Effects of In-Store Mobile Search
L. Breustedt, T. Schäfers, S. Benoit, in: 2025.

Navigating the Convenience Dilemma: The Differential Effects of In-Store Mobile Search
L. Breustedt, T. Schäfers, S. Benoit, in: 2025.

Customer Journey Mining in Retail: A Process Mining Approach for Analyzing and Managing Customer Journeys
L. Breustedt, T. Schäfers, M. van der Borgh, in: 2025.

The B sharing economy: Framework, implications, and future research
S. Benoit, K. Merfeld, V.S.C. Tunn, T. Schäfers, T.W. Andreassen, Journal of Business Research 191 (2025).

Sharing is Caring? Wahrnehmungen und Verhalten der Nachfrager im Rahmen zugangsbasierter Dienstleistungen
T. Schäfers, in: G. Albers, H. Hamann (Eds.), Vertrieb und Vertrag an der Schwelle zur digitalen Dienstleistungswirtschaft, Mohr Siebeck, Tübingen, 2025, pp. 207–215.

Customer Education in Value-Based Selling
D. Florea, A. Baliga, D. Rangarajan, T. Schäfers, in: 2025.

cCome and visit us!d: The effects of factory tour participation on customers
T. Schäfers, D. Hülsebusch, G. Cziehso, Industrial Marketing Management 125 (2025) 169–178.

Data-driven digital transformation for uncertainty reduction – Application of satellite imagery analytics in institutional crop credit management
G. Narayanamurthy, R.S.S. Jayanth, R. Moser, T. Schäfers, N.P. Nagendra, International Journal of Production Economics 280 (2025).

This article is Consumer reactions to unfinished teasers for digital content
T. Mandler, G.P. Cziehso, T. Schäfers, A. Kupfer, A. Mafael, Psychology &; Marketing (2024).

»Relationship Marketing for Future!« Leveraging Co-Responsibilization to Enhance Sustainability
A. Eggert, L. Steinhoff, B. Alberternst, K. Kessing, T. Schäfers, E. Böhm, I. Garnefeld, D. Woisetschläger, in: 2024.