@article{6222,
  author       = {Süße, Thomas and Kobert, Maria and Siderska, Julia},
  issn         = {2543-912X},
  journal      = {Engineering Management in Production and Services},
  number       = {3},
  pages        = {51--67},
  publisher    = {Walter de Gruyter GmbH},
  title        = {{Key elements of digital competence in professional sales & service work: Development and evaluation of a self-assessment scale for frontline employees}},
  doi          = {10.2478/emj-2025-0019},
  volume       = {17},
  year         = {2025},
}

@article{4185,
  author       = {Siderska, Julia and Aunimo, Lili and Süße, Thomas and Stamm, John von and Kedziora, Damian and Aini, Suraya Nabilah Binti Mohd},
  issn         = {2543-912X},
  journal      = {Engineering Management in Production and Services},
  number       = {4},
  pages        = {90--103},
  publisher    = {Walter de Gruyter GmbH},
  title        = {{Towards Intelligent Automation (IA): Literature Review on the Evolution of Robotic Process Automation (RPA), its Challenges, and Future Trends}},
  doi          = {10.2478/emj-2023-0030},
  volume       = {15},
  year         = {2023},
}