[{"language":[{"iso":"eng"}],"year":"2025","_id":"6222","status":"public","citation":{"mla":"Süße, Thomas, et al. “Key Elements of Digital Competence in Professional Sales &#38; Service Work: Development and Evaluation of a Self-Assessment Scale for Frontline Employees.” <i>Engineering Management in Production and Services</i>, vol. 17, no. 3, Walter de Gruyter GmbH, 2025, pp. 51–67, doi:<a href=\"https://doi.org/10.2478/emj-2025-0019\">10.2478/emj-2025-0019</a>.","ama":"Süße T, Kobert M, Siderska J. Key elements of digital competence in professional sales &#38; service work: Development and evaluation of a self-assessment scale for frontline employees. <i>Engineering Management in Production and Services</i>. 2025;17(3):51-67. doi:<a href=\"https://doi.org/10.2478/emj-2025-0019\">10.2478/emj-2025-0019</a>","short":"T. Süße, M. Kobert, J. Siderska, Engineering Management in Production and Services 17 (2025) 51–67.","chicago":"Süße, Thomas, Maria Kobert, and Julia Siderska. “Key Elements of Digital Competence in Professional Sales &#38; Service Work: Development and Evaluation of a Self-Assessment Scale for Frontline Employees.” <i>Engineering Management in Production and Services</i> 17, no. 3 (2025): 51–67. <a href=\"https://doi.org/10.2478/emj-2025-0019\">https://doi.org/10.2478/emj-2025-0019</a>.","alphadin":"<span style=\"font-variant:small-caps;\">Süße, Thomas</span> ; <span style=\"font-variant:small-caps;\">Kobert, Maria</span> ; <span style=\"font-variant:small-caps;\">Siderska, Julia</span>: Key elements of digital competence in professional sales &#38; service work: Development and evaluation of a self-assessment scale for frontline employees. In: <i>Engineering Management in Production and Services</i> Bd. 17, Walter de Gruyter GmbH (2025), Nr. 3, S. 51–67","apa":"Süße, T., Kobert, M., &#38; Siderska, J. (2025). Key elements of digital competence in professional sales &#38; service work: Development and evaluation of a self-assessment scale for frontline employees. <i>Engineering Management in Production and Services</i>, <i>17</i>(3), 51–67. <a href=\"https://doi.org/10.2478/emj-2025-0019\">https://doi.org/10.2478/emj-2025-0019</a>","bibtex":"@article{Süße_Kobert_Siderska_2025, title={Key elements of digital competence in professional sales &#38; service work: Development and evaluation of a self-assessment scale for frontline employees}, volume={17}, DOI={<a href=\"https://doi.org/10.2478/emj-2025-0019\">10.2478/emj-2025-0019</a>}, number={3}, journal={Engineering Management in Production and Services}, publisher={Walter de Gruyter GmbH}, author={Süße, Thomas and Kobert, Maria and Siderska, Julia}, year={2025}, pages={51–67} }","ieee":"T. Süße, M. Kobert, and J. Siderska, “Key elements of digital competence in professional sales &#38; service work: Development and evaluation of a self-assessment scale for frontline employees,” <i>Engineering Management in Production and Services</i>, vol. 17, no. 3, pp. 51–67, 2025."},"author":[{"last_name":"Süße","orcid":"0000-0001-6832-7753","full_name":"Süße, Thomas","first_name":"Thomas","orcid_put_code_url":"https://api.orcid.org/v2.0/0000-0001-6832-7753/work/193817357","id":"241496"},{"first_name":"Maria","id":"242937","full_name":"Kobert, Maria","last_name":"Kobert"},{"full_name":"Siderska, Julia","last_name":"Siderska","first_name":"Julia"}],"publisher":"Walter de Gruyter GmbH","page":"51-67","date_updated":"2026-03-17T15:29:27Z","intvolume":"        17","doi":"10.2478/emj-2025-0019","user_id":"263827","main_file_link":[{"open_access":"1"}],"type":"journal_article","publication_identifier":{"eissn":["2543-912X"]},"file":[{"access_level":"open_access","relation":"main_file","file_id":"6223","file_name":"Key_elements_of_digital_competence_in_professional_sales_service_work_Development_and_evaluation_of_.pdf","file_size":575287,"content_type":"application/pdf","success":1,"date_updated":"2025-10-08T12:27:08Z","date_created":"2025-10-08T12:27:08Z","creator":"tsuesse"}],"tmp":{"name":"Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0)","image":"/images/cc_by_nc_nd.png","short":"CC BY-NC-ND (4.0)","legal_code_url":"https://creativecommons.org/licenses/by-nc-nd/4.0/legalcode"},"oa":"1","has_accepted_license":"1","publication_status":"published","issue":"3","publication":"Engineering Management in Production and Services","urn":"urn:nbn:de:hbz:bi10-62221","volume":17,"file_date_updated":"2025-10-08T12:27:08Z","title":"Key elements of digital competence in professional sales & service work: Development and evaluation of a self-assessment scale for frontline employees","date_created":"2025-10-08T12:27:14Z"},{"article_type":"review","title":"Towards Intelligent Automation (IA): Literature Review on the Evolution of Robotic Process Automation (RPA), its Challenges, and Future Trends","date_created":"2024-01-02T09:17:51Z","volume":15,"quality_controlled":"1","publication_status":"published","publication":"Engineering Management in Production and Services","issue":"4","type":"journal_article","publication_identifier":{"eissn":["2543-912X"]},"tmp":{"name":"Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0)","image":"/images/cc_by_nc_nd.png","short":"CC BY-NC-ND (4.0)","legal_code_url":"https://creativecommons.org/licenses/by-nc-nd/4.0/legalcode"},"oa":"1","user_id":"220548","main_file_link":[{"open_access":"1","url":"https://doi.org/10.2478/emj-2023-0030"}],"intvolume":"        15","doi":"10.2478/emj-2023-0030","page":"90-103","publisher":"Walter de Gruyter GmbH","date_updated":"2026-03-17T15:28:56Z","author":[{"first_name":"Julia","full_name":"Siderska, Julia","last_name":"Siderska"},{"first_name":"Lili","full_name":"Aunimo, Lili","last_name":"Aunimo"},{"last_name":"Süße","orcid":"0000-0001-6832-7753","full_name":"Süße, Thomas","first_name":"Thomas","id":"241496"},{"first_name":"John von","full_name":"Stamm, John von","last_name":"Stamm"},{"first_name":"Damian","last_name":"Kedziora","full_name":"Kedziora, Damian"},{"full_name":"Aini, Suraya Nabilah Binti Mohd","last_name":"Aini","first_name":"Suraya Nabilah Binti Mohd"}],"citation":{"ieee":"J. Siderska, L. Aunimo, T. Süße, J. von Stamm, D. Kedziora, and S. N. B. M. Aini, “Towards Intelligent Automation (IA): Literature Review on the Evolution of Robotic Process Automation (RPA), its Challenges, and Future Trends,” <i>Engineering Management in Production and Services</i>, vol. 15, no. 4, pp. 90–103, 2023.","apa":"Siderska, J., Aunimo, L., Süße, T., Stamm, J. von, Kedziora, D., &#38; Aini, S. N. B. M. (2023). Towards Intelligent Automation (IA): Literature Review on the Evolution of Robotic Process Automation (RPA), its Challenges, and Future Trends. <i>Engineering Management in Production and Services</i>, <i>15</i>(4), 90–103. <a href=\"https://doi.org/10.2478/emj-2023-0030\">https://doi.org/10.2478/emj-2023-0030</a>","bibtex":"@article{Siderska_Aunimo_Süße_Stamm_Kedziora_Aini_2023, title={Towards Intelligent Automation (IA): Literature Review on the Evolution of Robotic Process Automation (RPA), its Challenges, and Future Trends}, volume={15}, DOI={<a href=\"https://doi.org/10.2478/emj-2023-0030\">10.2478/emj-2023-0030</a>}, number={4}, journal={Engineering Management in Production and Services}, publisher={Walter de Gruyter GmbH}, author={Siderska, Julia and Aunimo, Lili and Süße, Thomas and Stamm, John von and Kedziora, Damian and Aini, Suraya Nabilah Binti Mohd}, year={2023}, pages={90–103} }","alphadin":"<span style=\"font-variant:small-caps;\">Siderska, Julia</span> ; <span style=\"font-variant:small-caps;\">Aunimo, Lili</span> ; <span style=\"font-variant:small-caps;\">Süße, Thomas</span> ; <span style=\"font-variant:small-caps;\">Stamm, John von</span> ; <span style=\"font-variant:small-caps;\">Kedziora, Damian</span> ; <span style=\"font-variant:small-caps;\">Aini, Suraya Nabilah Binti Mohd</span>: Towards Intelligent Automation (IA): Literature Review on the Evolution of Robotic Process Automation (RPA), its Challenges, and Future Trends. In: <i>Engineering Management in Production and Services</i> Bd. 15, Walter de Gruyter GmbH (2023), Nr. 4, S. 90–103","chicago":"Siderska, Julia, Lili Aunimo, Thomas Süße, John von Stamm, Damian Kedziora, and Suraya Nabilah Binti Mohd Aini. “Towards Intelligent Automation (IA): Literature Review on the Evolution of Robotic Process Automation (RPA), Its Challenges, and Future Trends.” <i>Engineering Management in Production and Services</i> 15, no. 4 (2023): 90–103. <a href=\"https://doi.org/10.2478/emj-2023-0030\">https://doi.org/10.2478/emj-2023-0030</a>.","short":"J. Siderska, L. Aunimo, T. Süße, J. von Stamm, D. Kedziora, S.N.B.M. Aini, Engineering Management in Production and Services 15 (2023) 90–103.","ama":"Siderska J, Aunimo L, Süße T, Stamm J von, Kedziora D, Aini SNBM. Towards Intelligent Automation (IA): Literature Review on the Evolution of Robotic Process Automation (RPA), its Challenges, and Future Trends. <i>Engineering Management in Production and Services</i>. 2023;15(4):90-103. doi:<a href=\"https://doi.org/10.2478/emj-2023-0030\">10.2478/emj-2023-0030</a>","mla":"Siderska, Julia, et al. “Towards Intelligent Automation (IA): Literature Review on the Evolution of Robotic Process Automation (RPA), Its Challenges, and Future Trends.” <i>Engineering Management in Production and Services</i>, vol. 15, no. 4, Walter de Gruyter GmbH, 2023, pp. 90–103, doi:<a href=\"https://doi.org/10.2478/emj-2023-0030\">10.2478/emj-2023-0030</a>."},"status":"public","year":"2023","_id":"4185","language":[{"iso":"eng"}]}]