---
_id: '6222'
author:
- first_name: Thomas
  full_name: Süße, Thomas
  id: '241496'
  last_name: Süße
  orcid: 0000-0001-6832-7753
  orcid_put_code_url: https://api.orcid.org/v2.0/0000-0001-6832-7753/work/193817357
- first_name: Maria
  full_name: Kobert, Maria
  id: '242937'
  last_name: Kobert
- first_name: Julia
  full_name: Siderska, Julia
  last_name: Siderska
citation:
  alphadin: '<span style="font-variant:small-caps;">Süße, Thomas</span> ; <span style="font-variant:small-caps;">Kobert,
    Maria</span> ; <span style="font-variant:small-caps;">Siderska, Julia</span>:
    Key elements of digital competence in professional sales &#38; service work: Development
    and evaluation of a self-assessment scale for frontline employees. In: <i>Engineering
    Management in Production and Services</i> Bd. 17, Walter de Gruyter GmbH (2025),
    Nr. 3, S. 51–67'
  ama: 'Süße T, Kobert M, Siderska J. Key elements of digital competence in professional
    sales &#38; service work: Development and evaluation of a self-assessment scale
    for frontline employees. <i>Engineering Management in Production and Services</i>.
    2025;17(3):51-67. doi:<a href="https://doi.org/10.2478/emj-2025-0019">10.2478/emj-2025-0019</a>'
  apa: 'Süße, T., Kobert, M., &#38; Siderska, J. (2025). Key elements of digital competence
    in professional sales &#38; service work: Development and evaluation of a self-assessment
    scale for frontline employees. <i>Engineering Management in Production and Services</i>,
    <i>17</i>(3), 51–67. <a href="https://doi.org/10.2478/emj-2025-0019">https://doi.org/10.2478/emj-2025-0019</a>'
  bibtex: '@article{Süße_Kobert_Siderska_2025, title={Key elements of digital competence
    in professional sales &#38; service work: Development and evaluation of a self-assessment
    scale for frontline employees}, volume={17}, DOI={<a href="https://doi.org/10.2478/emj-2025-0019">10.2478/emj-2025-0019</a>},
    number={3}, journal={Engineering Management in Production and Services}, publisher={Walter
    de Gruyter GmbH}, author={Süße, Thomas and Kobert, Maria and Siderska, Julia},
    year={2025}, pages={51–67} }'
  chicago: 'Süße, Thomas, Maria Kobert, and Julia Siderska. “Key Elements of Digital
    Competence in Professional Sales &#38; Service Work: Development and Evaluation
    of a Self-Assessment Scale for Frontline Employees.” <i>Engineering Management
    in Production and Services</i> 17, no. 3 (2025): 51–67. <a href="https://doi.org/10.2478/emj-2025-0019">https://doi.org/10.2478/emj-2025-0019</a>.'
  ieee: 'T. Süße, M. Kobert, and J. Siderska, “Key elements of digital competence
    in professional sales &#38; service work: Development and evaluation of a self-assessment
    scale for frontline employees,” <i>Engineering Management in Production and Services</i>,
    vol. 17, no. 3, pp. 51–67, 2025.'
  mla: 'Süße, Thomas, et al. “Key Elements of Digital Competence in Professional Sales
    &#38; Service Work: Development and Evaluation of a Self-Assessment Scale for
    Frontline Employees.” <i>Engineering Management in Production and Services</i>,
    vol. 17, no. 3, Walter de Gruyter GmbH, 2025, pp. 51–67, doi:<a href="https://doi.org/10.2478/emj-2025-0019">10.2478/emj-2025-0019</a>.'
  short: T. Süße, M. Kobert, J. Siderska, Engineering Management in Production and
    Services 17 (2025) 51–67.
date_created: 2025-10-08T12:27:14Z
date_updated: 2026-03-17T15:29:27Z
doi: 10.2478/emj-2025-0019
file:
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  content_type: application/pdf
  creator: tsuesse
  date_created: 2025-10-08T12:27:08Z
  date_updated: 2025-10-08T12:27:08Z
  file_id: '6223'
  file_name: Key_elements_of_digital_competence_in_professional_sales_service_work_Development_and_evaluation_of_.pdf
  file_size: 575287
  relation: main_file
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file_date_updated: 2025-10-08T12:27:08Z
has_accepted_license: '1'
intvolume: '        17'
issue: '3'
language:
- iso: eng
main_file_link:
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oa: '1'
page: 51-67
publication: Engineering Management in Production and Services
publication_identifier:
  eissn:
  - 2543-912X
publication_status: published
publisher: Walter de Gruyter GmbH
status: public
title: 'Key elements of digital competence in professional sales & service work: Development
  and evaluation of a self-assessment scale for frontline employees'
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volume: 17
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...
---
_id: '4185'
article_type: review
author:
- first_name: Julia
  full_name: Siderska, Julia
  last_name: Siderska
- first_name: Lili
  full_name: Aunimo, Lili
  last_name: Aunimo
- first_name: Thomas
  full_name: Süße, Thomas
  id: '241496'
  last_name: Süße
  orcid: 0000-0001-6832-7753
- first_name: John von
  full_name: Stamm, John von
  last_name: Stamm
- first_name: Damian
  full_name: Kedziora, Damian
  last_name: Kedziora
- first_name: Suraya Nabilah Binti Mohd
  full_name: Aini, Suraya Nabilah Binti Mohd
  last_name: Aini
citation:
  alphadin: '<span style="font-variant:small-caps;">Siderska, Julia</span> ; <span
    style="font-variant:small-caps;">Aunimo, Lili</span> ; <span style="font-variant:small-caps;">Süße,
    Thomas</span> ; <span style="font-variant:small-caps;">Stamm, John von</span>
    ; <span style="font-variant:small-caps;">Kedziora, Damian</span> ; <span style="font-variant:small-caps;">Aini,
    Suraya Nabilah Binti Mohd</span>: Towards Intelligent Automation (IA): Literature
    Review on the Evolution of Robotic Process Automation (RPA), its Challenges, and
    Future Trends. In: <i>Engineering Management in Production and Services</i> Bd.
    15, Walter de Gruyter GmbH (2023), Nr. 4, S. 90–103'
  ama: 'Siderska J, Aunimo L, Süße T, Stamm J von, Kedziora D, Aini SNBM. Towards
    Intelligent Automation (IA): Literature Review on the Evolution of Robotic Process
    Automation (RPA), its Challenges, and Future Trends. <i>Engineering Management
    in Production and Services</i>. 2023;15(4):90-103. doi:<a href="https://doi.org/10.2478/emj-2023-0030">10.2478/emj-2023-0030</a>'
  apa: 'Siderska, J., Aunimo, L., Süße, T., Stamm, J. von, Kedziora, D., &#38; Aini,
    S. N. B. M. (2023). Towards Intelligent Automation (IA): Literature Review on
    the Evolution of Robotic Process Automation (RPA), its Challenges, and Future
    Trends. <i>Engineering Management in Production and Services</i>, <i>15</i>(4),
    90–103. <a href="https://doi.org/10.2478/emj-2023-0030">https://doi.org/10.2478/emj-2023-0030</a>'
  bibtex: '@article{Siderska_Aunimo_Süße_Stamm_Kedziora_Aini_2023, title={Towards
    Intelligent Automation (IA): Literature Review on the Evolution of Robotic Process
    Automation (RPA), its Challenges, and Future Trends}, volume={15}, DOI={<a href="https://doi.org/10.2478/emj-2023-0030">10.2478/emj-2023-0030</a>},
    number={4}, journal={Engineering Management in Production and Services}, publisher={Walter
    de Gruyter GmbH}, author={Siderska, Julia and Aunimo, Lili and Süße, Thomas and
    Stamm, John von and Kedziora, Damian and Aini, Suraya Nabilah Binti Mohd}, year={2023},
    pages={90–103} }'
  chicago: 'Siderska, Julia, Lili Aunimo, Thomas Süße, John von Stamm, Damian Kedziora,
    and Suraya Nabilah Binti Mohd Aini. “Towards Intelligent Automation (IA): Literature
    Review on the Evolution of Robotic Process Automation (RPA), Its Challenges, and
    Future Trends.” <i>Engineering Management in Production and Services</i> 15, no.
    4 (2023): 90–103. <a href="https://doi.org/10.2478/emj-2023-0030">https://doi.org/10.2478/emj-2023-0030</a>.'
  ieee: 'J. Siderska, L. Aunimo, T. Süße, J. von Stamm, D. Kedziora, and S. N. B.
    M. Aini, “Towards Intelligent Automation (IA): Literature Review on the Evolution
    of Robotic Process Automation (RPA), its Challenges, and Future Trends,” <i>Engineering
    Management in Production and Services</i>, vol. 15, no. 4, pp. 90–103, 2023.'
  mla: 'Siderska, Julia, et al. “Towards Intelligent Automation (IA): Literature Review
    on the Evolution of Robotic Process Automation (RPA), Its Challenges, and Future
    Trends.” <i>Engineering Management in Production and Services</i>, vol. 15, no.
    4, Walter de Gruyter GmbH, 2023, pp. 90–103, doi:<a href="https://doi.org/10.2478/emj-2023-0030">10.2478/emj-2023-0030</a>.'
  short: J. Siderska, L. Aunimo, T. Süße, J. von Stamm, D. Kedziora, S.N.B.M. Aini,
    Engineering Management in Production and Services 15 (2023) 90–103.
date_created: 2024-01-02T09:17:51Z
date_updated: 2026-03-17T15:28:56Z
doi: 10.2478/emj-2023-0030
intvolume: '        15'
issue: '4'
language:
- iso: eng
main_file_link:
- open_access: '1'
  url: https://doi.org/10.2478/emj-2023-0030
oa: '1'
page: 90-103
publication: Engineering Management in Production and Services
publication_identifier:
  eissn:
  - 2543-912X
publication_status: published
publisher: Walter de Gruyter GmbH
quality_controlled: '1'
status: public
title: 'Towards Intelligent Automation (IA): Literature Review on the Evolution of
  Robotic Process Automation (RPA), its Challenges, and Future Trends'
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  short: CC BY-NC-ND (4.0)
type: journal_article
user_id: '220548'
volume: 15
year: '2023'
...