---
_id: '3616'
author:
- first_name: Thomas
  full_name: Süße, Thomas
  id: '241496'
  last_name: Süße
  orcid: 0000-0001-6832-7753
- first_name: Maria
  full_name: Kobert, Maria
  id: '242937'
  last_name: Kobert
- first_name: Simon
  full_name: Grapenthin, Simon
  last_name: Grapenthin
- first_name: Bernd-Friedrich
  full_name: Voigt, Bernd-Friedrich
  last_name: Voigt
citation:
  alphadin: '<span style="font-variant:small-caps;">Süße, Thomas</span> ; <span style="font-variant:small-caps;">Kobert,
    Maria</span> ; <span style="font-variant:small-caps;">Grapenthin, Simon</span>
    ; <span style="font-variant:small-caps;">Voigt, Bernd-Friedrich</span>: AI-Powered
    Chatbots and the Transformation of Work: Findings from a Case Study in Software
    Development and Software Engineering. In: <span style="font-variant:small-caps;">Camarinha-Matos,
    L. M.</span> ; <span style="font-variant:small-caps;">Boucher, X.</span> ; <span
    style="font-variant:small-caps;">Ortiz, A.</span> (Hrsg.): <i>Collaborative Networks
    in Digitalization and Society 5.0. 24th IFIP WG 5.5 Working Conference on Virtual
    Enterprises, PRO-VE 2023, Valencia, Spain, September 27–29, 2023, Proceedings</i>,
    <i>IFIP Advances in Information and Communication Technology</i>. Cham : Springer
    Nature Switzerland, 2023, S. 689–705'
  ama: 'Süße T, Kobert M, Grapenthin S, Voigt B-F. AI-Powered Chatbots and the Transformation
    of Work: Findings from a Case Study in Software Development and Software Engineering.
    In: Camarinha-Matos LM, Boucher X, Ortiz A, eds. <i>Collaborative Networks in
    Digitalization and Society 5.0. 24th IFIP WG 5.5 Working Conference on Virtual
    Enterprises, PRO-VE 2023, Valencia, Spain, September 27–29, 2023, Proceedings</i>.
    IFIP Advances in Information and Communication Technology. Cham: Springer Nature
    Switzerland; 2023:689-705. doi:<a href="https://doi.org/10.1007/978-3-031-42622-3_49">10.1007/978-3-031-42622-3_49</a>'
  apa: 'Süße, T., Kobert, M., Grapenthin, S., &#38; Voigt, B.-F. (2023). AI-Powered
    Chatbots and the Transformation of Work: Findings from a Case Study in Software
    Development and Software Engineering. In L. M. Camarinha-Matos, X. Boucher, &#38;
    A. Ortiz (Eds.), <i>Collaborative Networks in Digitalization and Society 5.0.
    24th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2023, Valencia,
    Spain, September 27–29, 2023, Proceedings</i> (pp. 689–705). Cham: Springer Nature
    Switzerland. <a href="https://doi.org/10.1007/978-3-031-42622-3_49">https://doi.org/10.1007/978-3-031-42622-3_49</a>'
  bibtex: '@inbook{Süße_Kobert_Grapenthin_Voigt_2023, place={Cham}, series={IFIP Advances
    in Information and Communication Technology}, title={AI-Powered Chatbots and the
    Transformation of Work: Findings from a Case Study in Software Development and
    Software Engineering}, DOI={<a href="https://doi.org/10.1007/978-3-031-42622-3_49">10.1007/978-3-031-42622-3_49</a>},
    booktitle={Collaborative Networks in Digitalization and Society 5.0. 24th IFIP
    WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2023, Valencia, Spain,
    September 27–29, 2023, Proceedings}, publisher={Springer Nature Switzerland},
    author={Süße, Thomas and Kobert, Maria and Grapenthin, Simon and Voigt, Bernd-Friedrich},
    editor={Camarinha-Matos, Luis M. and Boucher, Xavier and Ortiz, AngelEditors},
    year={2023}, pages={689–705}, collection={IFIP Advances in Information and Communication
    Technology} }'
  chicago: 'Süße, Thomas, Maria Kobert, Simon Grapenthin, and Bernd-Friedrich Voigt.
    “AI-Powered Chatbots and the Transformation of Work: Findings from a Case Study
    in Software Development and Software Engineering.” In <i>Collaborative Networks
    in Digitalization and Society 5.0. 24th IFIP WG 5.5 Working Conference on Virtual
    Enterprises, PRO-VE 2023, Valencia, Spain, September 27–29, 2023, Proceedings</i>,
    edited by Luis M. Camarinha-Matos, Xavier Boucher, and Angel Ortiz, 689–705. IFIP
    Advances in Information and Communication Technology. Cham: Springer Nature Switzerland,
    2023. <a href="https://doi.org/10.1007/978-3-031-42622-3_49">https://doi.org/10.1007/978-3-031-42622-3_49</a>.'
  ieee: 'T. Süße, M. Kobert, S. Grapenthin, and B.-F. Voigt, “AI-Powered Chatbots
    and the Transformation of Work: Findings from a Case Study in Software Development
    and Software Engineering,” in <i>Collaborative Networks in Digitalization and
    Society 5.0. 24th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE
    2023, Valencia, Spain, September 27–29, 2023, Proceedings</i>, L. M. Camarinha-Matos,
    X. Boucher, and A. Ortiz, Eds. Cham: Springer Nature Switzerland, 2023, pp. 689–705.'
  mla: 'Süße, Thomas, et al. “AI-Powered Chatbots and the Transformation of Work:
    Findings from a Case Study in Software Development and Software Engineering.”
    <i>Collaborative Networks in Digitalization and Society 5.0. 24th IFIP WG 5.5
    Working Conference on Virtual Enterprises, PRO-VE 2023, Valencia, Spain, September
    27–29, 2023, Proceedings</i>, edited by Luis M. Camarinha-Matos et al., Springer
    Nature Switzerland, 2023, pp. 689–705, doi:<a href="https://doi.org/10.1007/978-3-031-42622-3_49">10.1007/978-3-031-42622-3_49</a>.'
  short: 'T. Süße, M. Kobert, S. Grapenthin, B.-F. Voigt, in: L.M. Camarinha-Matos,
    X. Boucher, A. Ortiz (Eds.), Collaborative Networks in Digitalization and Society
    5.0. 24th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2023,
    Valencia, Spain, September 27–29, 2023, Proceedings, Springer Nature Switzerland,
    Cham, 2023, pp. 689–705.'
date_created: 2023-09-22T09:18:31Z
date_updated: 2026-03-17T15:28:47Z
doi: 10.1007/978-3-031-42622-3_49
editor:
- first_name: Luis M.
  full_name: Camarinha-Matos, Luis M.
  last_name: Camarinha-Matos
- first_name: Xavier
  full_name: Boucher, Xavier
  last_name: Boucher
- first_name: Angel
  full_name: Ortiz, Angel
  last_name: Ortiz
language:
- iso: eng
page: 689-705
place: Cham
publication: Collaborative Networks in Digitalization and Society 5.0. 24th IFIP WG
  5.5 Working Conference on Virtual Enterprises, PRO-VE 2023, Valencia, Spain, September
  27–29, 2023, Proceedings
publication_identifier:
  eisbn:
  - 978-3-031-42622-3
  eissn:
  - 1868-422X
  isbn:
  - 978-3-031-42621-6
  issn:
  - 1868-4238
publication_status: published
publisher: Springer Nature Switzerland
series_title: IFIP Advances in Information and Communication Technology
status: public
title: 'AI-Powered Chatbots and the Transformation of Work: Findings from a Case Study
  in Software Development and Software Engineering'
type: book_chapter
user_id: '216459'
year: '2023'
...