---
_id: '7023'
author:
- first_name: Jamie-Lynn
  full_name: Wiebe, Jamie-Lynn
  last_name: Wiebe
- first_name: Lukas
  full_name: Breustedt, Lukas
  last_name: Breustedt
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Sabine
  full_name: Benoit, Sabine
  last_name: Benoit
citation:
  alphadin: '<span style="font-variant:small-caps;">Wiebe, Jamie-Lynn</span> ; <span
    style="font-variant:small-caps;">Breustedt, Lukas</span> ; <span style="font-variant:small-caps;">Schäfers,
    Tobias</span> ; <span style="font-variant:small-caps;">Benoit, Sabine</span>:
    Early and goal-oriented or late and desperate? The effects of the timing of customers’
    in-store navigation. In: , 2026'
  ama: 'Wiebe J-L, Breustedt L, Schäfers T, Benoit S. Early and goal-oriented or late
    and desperate? The effects of the timing of customers’ in-store navigation. In:
    ; 2026.'
  apa: Wiebe, J.-L., Breustedt, L., Schäfers, T., &#38; Benoit, S. (2026). Early and
    goal-oriented or late and desperate? The effects of the timing of customers’ in-store
    navigation. Presented at the 14th SERVSIG Conference, Braga.
  bibtex: '@inproceedings{Wiebe_Breustedt_Schäfers_Benoit_2026, title={Early and goal-oriented
    or late and desperate? The effects of the timing of customers’ in-store navigation},
    author={Wiebe, Jamie-Lynn and Breustedt, Lukas and Schäfers, Tobias and Benoit,
    Sabine}, year={2026} }'
  chicago: Wiebe, Jamie-Lynn, Lukas Breustedt, Tobias Schäfers, and Sabine Benoit.
    “Early and Goal-Oriented or Late and Desperate? The Effects of the Timing of Customers’
    in-Store Navigation,” 2026.
  ieee: J.-L. Wiebe, L. Breustedt, T. Schäfers, and S. Benoit, “Early and goal-oriented
    or late and desperate? The effects of the timing of customers’ in-store navigation,”
    presented at the 14th SERVSIG Conference, Braga, 2026.
  mla: Wiebe, Jamie-Lynn, et al. <i>Early and Goal-Oriented or Late and Desperate?
    The Effects of the Timing of Customers’ in-Store Navigation</i>. 2026.
  short: 'J.-L. Wiebe, L. Breustedt, T. Schäfers, S. Benoit, in: 2026.'
conference:
  end_date: 2026-06-12
  location: Braga
  name: 14th SERVSIG Conference
  start_date: 2026-06-10
date_created: 2026-06-24T14:17:20Z
date_updated: 2026-06-29T09:04:35Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: Early and goal-oriented or late and desperate? The effects of the timing of
  customers’ in-store navigation
type: conference
user_id: '220548'
year: '2026'
...
---
_id: '7022'
author:
- first_name: Lukas
  full_name: Breustedt, Lukas
  last_name: Breustedt
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Michel
  full_name: van der Borgh, Michel
  last_name: van der Borgh
citation:
  alphadin: '<span style="font-variant:small-caps;">Breustedt, Lukas</span> ; <span
    style="font-variant:small-caps;">Schäfers, Tobias</span> ; <span style="font-variant:small-caps;">van
    der Borgh, Michel</span>: From Event Logs to Experiences: Process Mining of Customer
    Journeys in Retail Service Systems. In: , 2026'
  ama: 'Breustedt L, Schäfers T, van der Borgh M. From Event Logs to Experiences:
    Process Mining of Customer Journeys in Retail Service Systems. In: ; 2026.'
  apa: 'Breustedt, L., Schäfers, T., &#38; van der Borgh, M. (2026). From Event Logs
    to Experiences: Process Mining of Customer Journeys in Retail Service Systems.
    Presented at the 14th SERVSIG Conference, Braga.'
  bibtex: '@inproceedings{Breustedt_Schäfers_van der Borgh_2026, title={From Event
    Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems},
    author={Breustedt, Lukas and Schäfers, Tobias and van der Borgh, Michel}, year={2026}
    }'
  chicago: 'Breustedt, Lukas, Tobias Schäfers, and Michel van der Borgh. “From Event
    Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems,”
    2026.'
  ieee: 'L. Breustedt, T. Schäfers, and M. van der Borgh, “From Event Logs to Experiences:
    Process Mining of Customer Journeys in Retail Service Systems,” presented at the
    14th SERVSIG Conference, Braga, 2026.'
  mla: 'Breustedt, Lukas, et al. <i>From Event Logs to Experiences: Process Mining
    of Customer Journeys in Retail Service Systems</i>. 2026.'
  short: 'L. Breustedt, T. Schäfers, M. van der Borgh, in: 2026.'
conference:
  end_date: 2026-06-12
  location: Braga
  name: 14th SERVSIG Conference
  start_date: 2026-06-10
date_created: 2026-06-24T14:16:18Z
date_updated: 2026-06-29T09:03:03Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: 'From Event Logs to Experiences: Process Mining of Customer Journeys in Retail
  Service Systems'
type: conference
user_id: '220548'
year: '2026'
...
---
_id: '7021'
author:
- first_name: Aleksandar
  full_name: Blečić, Aleksandar
  last_name: Blečić
- first_name: Selma
  full_name: Saracevic, Selma
  last_name: Saracevic
- first_name: Milena
  full_name: Micevski, Milena
  last_name: Micevski
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Adam
  full_name: Lindgreen, Adam
  last_name: Lindgreen
citation:
  alphadin: '<span style="font-variant:small-caps;">Blečić, Aleksandar</span> ; <span
    style="font-variant:small-caps;">Saracevic, Selma</span> ; <span style="font-variant:small-caps;">Micevski,
    Milena</span> ; <span style="font-variant:small-caps;">Schäfers, Tobias</span>
    ; <span style="font-variant:small-caps;">Lindgreen, Adam</span>: Stereotypes at
    the Frontline: Mapping Disability Perceptions to Service Outcomes and Testing
    Interventions for Equitable Encounters. In: , 2026'
  ama: 'Blečić A, Saracevic S, Micevski M, Schäfers T, Lindgreen A. Stereotypes at
    the Frontline: Mapping Disability Perceptions to Service Outcomes and Testing
    Interventions for Equitable Encounters. In: ; 2026.'
  apa: 'Blečić, A., Saracevic, S., Micevski, M., Schäfers, T., &#38; Lindgreen, A.
    (2026). Stereotypes at the Frontline: Mapping Disability Perceptions to Service
    Outcomes and Testing Interventions for Equitable Encounters. Presented at the
    14th SERVSIG Conference, Braga.'
  bibtex: '@inproceedings{Blečić_Saracevic_Micevski_Schäfers_Lindgreen_2026, title={Stereotypes
    at the Frontline: Mapping Disability Perceptions to Service Outcomes and Testing
    Interventions for Equitable Encounters}, author={Blečić, Aleksandar and Saracevic,
    Selma and Micevski, Milena and Schäfers, Tobias and Lindgreen, Adam}, year={2026}
    }'
  chicago: 'Blečić, Aleksandar, Selma Saracevic, Milena Micevski, Tobias Schäfers,
    and Adam Lindgreen. “Stereotypes at the Frontline: Mapping Disability Perceptions
    to Service Outcomes and Testing Interventions for Equitable Encounters,” 2026.'
  ieee: 'A. Blečić, S. Saracevic, M. Micevski, T. Schäfers, and A. Lindgreen, “Stereotypes
    at the Frontline: Mapping Disability Perceptions to Service Outcomes and Testing
    Interventions for Equitable Encounters,” presented at the 14th SERVSIG Conference,
    Braga, 2026.'
  mla: 'Blečić, Aleksandar, et al. <i>Stereotypes at the Frontline: Mapping Disability
    Perceptions to Service Outcomes and Testing Interventions for Equitable Encounters</i>.
    2026.'
  short: 'A. Blečić, S. Saracevic, M. Micevski, T. Schäfers, A. Lindgreen, in: 2026.'
conference:
  end_date: 2026-06-12
  location: Braga
  name: 14th SERVSIG Conference
  start_date: 2026-06-10
date_created: 2026-06-24T14:13:05Z
date_updated: 2026-06-29T09:01:58Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: 'Stereotypes at the Frontline: Mapping Disability Perceptions to Service Outcomes
  and Testing Interventions for Equitable Encounters'
type: conference
user_id: '220548'
year: '2026'
...
---
_id: '7020'
author:
- first_name: Tim
  full_name: Euler, Tim
  last_name: Euler
- first_name: Alina
  full_name: Diederichs, Alina
  last_name: Diederichs
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Tobias
  full_name: Heußler, Tobias
  last_name: Heußler
- first_name: Barbara
  full_name: Seegebarth, Barbara
  last_name: Seegebarth
citation:
  alphadin: '<span style="font-variant:small-caps;">Euler, Tim</span> ; <span style="font-variant:small-caps;">Diederichs,
    Alina</span> ; <span style="font-variant:small-caps;">Schäfers, Tobias</span>
    ; <span style="font-variant:small-caps;">Heußler, Tobias</span> ; <span style="font-variant:small-caps;">Seegebarth,
    Barbara</span>: The Impact of Social Distance on Ridesharing Services for Coworkers.
    In: , 2026'
  ama: 'Euler T, Diederichs A, Schäfers T, Heußler T, Seegebarth B. The Impact of
    Social Distance on Ridesharing Services for Coworkers. In: ; 2026.'
  apa: Euler, T., Diederichs, A., Schäfers, T., Heußler, T., &#38; Seegebarth, B.
    (2026). The Impact of Social Distance on Ridesharing Services for Coworkers. Presented
    at the 14th SERVSIG Conference, Braga.
  bibtex: '@inproceedings{Euler_Diederichs_Schäfers_Heußler_Seegebarth_2026, title={The
    Impact of Social Distance on Ridesharing Services for Coworkers}, author={Euler,
    Tim and Diederichs, Alina and Schäfers, Tobias and Heußler, Tobias and Seegebarth,
    Barbara}, year={2026} }'
  chicago: Euler, Tim, Alina Diederichs, Tobias Schäfers, Tobias Heußler, and Barbara
    Seegebarth. “The Impact of Social Distance on Ridesharing Services for Coworkers,”
    2026.
  ieee: T. Euler, A. Diederichs, T. Schäfers, T. Heußler, and B. Seegebarth, “The
    Impact of Social Distance on Ridesharing Services for Coworkers,” presented at
    the 14th SERVSIG Conference, Braga, 2026.
  mla: Euler, Tim, et al. <i>The Impact of Social Distance on Ridesharing Services
    for Coworkers</i>. 2026.
  short: 'T. Euler, A. Diederichs, T. Schäfers, T. Heußler, B. Seegebarth, in: 2026.'
conference:
  end_date: 2026-06-12
  location: Braga
  name: 14th SERVSIG Conference
  start_date: 2026-06-10
date_created: 2026-06-24T14:10:02Z
date_updated: 2026-06-29T08:57:55Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: The Impact of Social Distance on Ridesharing Services for Coworkers
type: conference
user_id: '220548'
year: '2026'
...
---
_id: '7019'
author:
- first_name: Tim
  full_name: Euler, Tim
  last_name: Euler
- first_name: Alina
  full_name: Diederichs, Alina
  last_name: Diederichs
- first_name: Barbara
  full_name: Seegebarth, Barbara
  last_name: Seegebarth
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Tobias
  full_name: Heußler, Tobias
  last_name: Heußler
citation:
  alphadin: '<span style="font-variant:small-caps;">Euler, Tim</span> ; <span style="font-variant:small-caps;">Diederichs,
    Alina</span> ; <span style="font-variant:small-caps;">Seegebarth, Barbara</span>
    ; <span style="font-variant:small-caps;">Schäfers, Tobias</span> ; <span style="font-variant:small-caps;">Heußler,
    Tobias</span>: The Impact of Social Distance on Ridesharing. In: , 2026'
  ama: 'Euler T, Diederichs A, Seegebarth B, Schäfers T, Heußler T. The Impact of
    Social Distance on Ridesharing. In: ; 2026.'
  apa: Euler, T., Diederichs, A., Seegebarth, B., Schäfers, T., &#38; Heußler, T.
    (2026). The Impact of Social Distance on Ridesharing. Presented at the EMAC 2026
    Spring Conference, Bath.
  bibtex: '@inproceedings{Euler_Diederichs_Seegebarth_Schäfers_Heußler_2026, title={The
    Impact of Social Distance on Ridesharing}, author={Euler, Tim and Diederichs,
    Alina and Seegebarth, Barbara and Schäfers, Tobias and Heußler, Tobias}, year={2026}
    }'
  chicago: Euler, Tim, Alina Diederichs, Barbara Seegebarth, Tobias Schäfers, and
    Tobias Heußler. “The Impact of Social Distance on Ridesharing,” 2026.
  ieee: T. Euler, A. Diederichs, B. Seegebarth, T. Schäfers, and T. Heußler, “The
    Impact of Social Distance on Ridesharing,” presented at the EMAC 2026 Spring Conference,
    Bath, 2026.
  mla: Euler, Tim, et al. <i>The Impact of Social Distance on Ridesharing</i>. 2026.
  short: 'T. Euler, A. Diederichs, B. Seegebarth, T. Schäfers, T. Heußler, in: 2026.'
conference:
  end_date: 2026-06-05
  location: Bath
  name: EMAC 2026 Spring Conference
  start_date: 2026-06-02
date_created: 2026-06-24T14:05:07Z
date_updated: 2026-06-29T08:55:47Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: The Impact of Social Distance on Ridesharing
type: conference
user_id: '220548'
year: '2026'
...
---
_id: '7018'
author:
- first_name: Benedikt
  full_name: Alberternst, Benedikt
  last_name: Alberternst
- first_name: Katharina
  full_name: Kessing, Katharina
  last_name: Kessing
- first_name: Eva
  full_name: Böhm, Eva
  last_name: Böhm
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
- first_name: Ina
  full_name: Garnefeld, Ina
  last_name: Garnefeld
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Lena
  full_name: Steinhoff, Lena
  last_name: Steinhoff
- first_name: David
  full_name: Woisetschläger, David
  last_name: Woisetschläger
citation:
  alphadin: '<span style="font-variant:small-caps;">Alberternst, Benedikt</span> ;
    <span style="font-variant:small-caps;">Kessing, Katharina</span> ; <span style="font-variant:small-caps;">Böhm,
    Eva</span> ; <span style="font-variant:small-caps;">Eggert, Andreas</span> ; <span
    style="font-variant:small-caps;">Garnefeld, Ina</span> ; <span style="font-variant:small-caps;">Schäfers,
    Tobias</span> ; <span style="font-variant:small-caps;">Steinhoff, Lena</span>
    ; <span style="font-variant:small-caps;">Woisetschläger, David</span>: A Relational
    Perspective on Responsibility for Sustainable Market Behavior. In: , 2026'
  ama: 'Alberternst B, Kessing K, Böhm E, et al. A Relational Perspective on Responsibility
    for Sustainable Market Behavior. In: ; 2026.'
  apa: Alberternst, B., Kessing, K., Böhm, E., Eggert, A., Garnefeld, I., Schäfers,
    T., … Woisetschläger, D. (2026). A Relational Perspective on Responsibility for
    Sustainable Market Behavior. Presented at the 2026 AMA Winter Academic Conference,
    Madrid.
  bibtex: '@inproceedings{Alberternst_Kessing_Böhm_Eggert_Garnefeld_Schäfers_Steinhoff_Woisetschläger_2026,
    title={A Relational Perspective on Responsibility for Sustainable Market Behavior},
    author={Alberternst, Benedikt and Kessing, Katharina and Böhm, Eva and Eggert,
    Andreas and Garnefeld, Ina and Schäfers, Tobias and Steinhoff, Lena and Woisetschläger,
    David}, year={2026} }'
  chicago: Alberternst, Benedikt, Katharina Kessing, Eva Böhm, Andreas Eggert, Ina
    Garnefeld, Tobias Schäfers, Lena Steinhoff, and David Woisetschläger. “A Relational
    Perspective on Responsibility for Sustainable Market Behavior,” 2026.
  ieee: B. Alberternst <i>et al.</i>, “A Relational Perspective on Responsibility
    for Sustainable Market Behavior,” presented at the 2026 AMA Winter Academic Conference,
    Madrid, 2026.
  mla: Alberternst, Benedikt, et al. <i>A Relational Perspective on Responsibility
    for Sustainable Market Behavior</i>. 2026.
  short: 'B. Alberternst, K. Kessing, E. Böhm, A. Eggert, I. Garnefeld, T. Schäfers,
    L. Steinhoff, D. Woisetschläger, in: 2026.'
conference:
  end_date: 2026-02-15
  location: Madrid
  name: 2026 AMA Winter Academic Conference
  start_date: 2026-02-13
date_created: 2026-06-24T13:57:25Z
date_updated: 2026-06-29T08:49:28Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: A Relational Perspective on Responsibility for Sustainable Market Behavior
type: conference
user_id: '220548'
year: '2026'
...
---
_id: '7017'
author:
- first_name: Selma
  full_name: Saracevic, Selma
  last_name: Saracevic
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
citation:
  alphadin: '<span style="font-variant:small-caps;">Saracevic, Selma</span> ; <span
    style="font-variant:small-caps;">Schäfers, Tobias</span>: The Desirability-Opportunism
    Effect: Consumers’ Bypassing Behavior in On-Demand Product Features. In: , 2026'
  ama: 'Saracevic S, Schäfers T. The Desirability-Opportunism Effect: Consumers’ Bypassing
    Behavior in On-Demand Product Features. In: ; 2026.'
  apa: 'Saracevic, S., &#38; Schäfers, T. (2026). The Desirability-Opportunism Effect:
    Consumers’ Bypassing Behavior in On-Demand Product Features. Presented at the
    2026 AMA Winter Academic Conference, Madrid.'
  bibtex: '@inproceedings{Saracevic_Schäfers_2026, title={The Desirability-Opportunism
    Effect: Consumers’ Bypassing Behavior in On-Demand Product Features}, author={Saracevic,
    Selma and Schäfers, Tobias}, year={2026} }'
  chicago: 'Saracevic, Selma, and Tobias Schäfers. “The Desirability-Opportunism Effect:
    Consumers’ Bypassing Behavior in On-Demand Product Features,” 2026.'
  ieee: 'S. Saracevic and T. Schäfers, “The Desirability-Opportunism Effect: Consumers’
    Bypassing Behavior in On-Demand Product Features,” presented at the 2026 AMA Winter
    Academic Conference, Madrid, 2026.'
  mla: 'Saracevic, Selma, and Tobias Schäfers. <i>The Desirability-Opportunism Effect:
    Consumers’ Bypassing Behavior in On-Demand Product Features</i>. 2026.'
  short: 'S. Saracevic, T. Schäfers, in: 2026.'
conference:
  end_date: 2026-02-15
  location: Madrid
  name: 2026 AMA Winter Academic Conference
  start_date: 2026-02-13
date_created: 2026-06-24T11:53:16Z
date_updated: 2026-06-24T13:21:08Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: 'The Desirability-Opportunism Effect: Consumers’ Bypassing Behavior in On-Demand
  Product Features'
type: conference
user_id: '220548'
year: '2026'
...
---
_id: '7015'
author:
- first_name: Mekhail
  full_name: Mustak, Mekhail
  last_name: Mustak
- first_name: Deva
  full_name: Rangarajan, Deva
  last_name: Rangarajan
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Wolfgang
  full_name: Ulaga, Wolfgang
  last_name: Ulaga
citation:
  alphadin: '<span style="font-variant:small-caps;">Mustak, Mekhail</span> ; <span
    style="font-variant:small-caps;">Rangarajan, Deva</span> ; <span style="font-variant:small-caps;">Schäfers,
    Tobias</span> ; <span style="font-variant:small-caps;">Ulaga, Wolfgang</span>:
    Beyond Silos: Developing an Integrated Understanding of Customer Success Management
    and Service Recovery. In: , 2025'
  ama: 'Mustak M, Rangarajan D, Schäfers T, Ulaga W. Beyond Silos: Developing an Integrated
    Understanding of Customer Success Management and Service Recovery. In: ; 2025.'
  apa: 'Mustak, M., Rangarajan, D., Schäfers, T., &#38; Ulaga, W. (2025). Beyond Silos:
    Developing an Integrated Understanding of Customer Success Management and Service
    Recovery. Presented at the Frontiers in Service 2025, Montreal.'
  bibtex: '@inproceedings{Mustak_Rangarajan_Schäfers_Ulaga_2025, title={Beyond Silos:
    Developing an Integrated Understanding of Customer Success Management and Service
    Recovery}, author={Mustak, Mekhail and Rangarajan, Deva and Schäfers, Tobias and
    Ulaga, Wolfgang}, year={2025} }'
  chicago: 'Mustak, Mekhail, Deva Rangarajan, Tobias Schäfers, and Wolfgang Ulaga.
    “Beyond Silos: Developing an Integrated Understanding of Customer Success Management
    and Service Recovery,” 2025.'
  ieee: 'M. Mustak, D. Rangarajan, T. Schäfers, and W. Ulaga, “Beyond Silos: Developing
    an Integrated Understanding of Customer Success Management and Service Recovery,”
    presented at the Frontiers in Service 2025, Montreal, 2025.'
  mla: 'Mustak, Mekhail, et al. <i>Beyond Silos: Developing an Integrated Understanding
    of Customer Success Management and Service Recovery</i>. 2025.'
  short: 'M. Mustak, D. Rangarajan, T. Schäfers, W. Ulaga, in: 2025.'
conference:
  end_date: 2025-07-20
  location: Montreal
  name: Frontiers in Service 2025
  start_date: 2025-07-16
date_created: 2026-06-24T11:15:00Z
date_updated: 2026-06-24T13:19:35Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: 'Beyond Silos: Developing an Integrated Understanding of Customer Success Management
  and Service Recovery'
type: conference
user_id: '220548'
year: '2025'
...
---
_id: '7014'
author:
- first_name: Frederik
  full_name: Huth, Frederik
  last_name: Huth
- first_name: Selma
  full_name: Saracevic, Selma
  last_name: Saracevic
- first_name: Jan
  full_name: Klein, Jan
  last_name: Klein
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Sven
  full_name: Henkel, Sven
  last_name: Henkel
citation:
  alphadin: '<span style="font-variant:small-caps;">Huth, Frederik</span> ; <span
    style="font-variant:small-caps;">Saracevic, Selma</span> ; <span style="font-variant:small-caps;">Klein,
    Jan</span> ; <span style="font-variant:small-caps;">Schäfers, Tobias</span> ;
    <span style="font-variant:small-caps;">Henkel, Sven</span>: Product Feature Servitization
    - Exploring consumer perceptions. In: , 2025'
  ama: 'Huth F, Saracevic S, Klein J, Schäfers T, Henkel S. Product Feature Servitization
    - Exploring consumer perceptions. In: ; 2025.'
  apa: Huth, F., Saracevic, S., Klein, J., Schäfers, T., &#38; Henkel, S. (2025).
    Product Feature Servitization - Exploring consumer perceptions. Presented at the
    Frontiers in Service 2025, Montreal.
  bibtex: '@inproceedings{Huth_Saracevic_Klein_Schäfers_Henkel_2025, title={Product
    Feature Servitization - Exploring consumer perceptions}, author={Huth, Frederik
    and Saracevic, Selma and Klein, Jan and Schäfers, Tobias and Henkel, Sven}, year={2025}
    }'
  chicago: Huth, Frederik, Selma Saracevic, Jan Klein, Tobias Schäfers, and Sven Henkel.
    “Product Feature Servitization - Exploring Consumer Perceptions,” 2025.
  ieee: F. Huth, S. Saracevic, J. Klein, T. Schäfers, and S. Henkel, “Product Feature
    Servitization - Exploring consumer perceptions,” presented at the Frontiers in
    Service 2025, Montreal, 2025.
  mla: Huth, Frederik, et al. <i>Product Feature Servitization - Exploring Consumer
    Perceptions</i>. 2025.
  short: 'F. Huth, S. Saracevic, J. Klein, T. Schäfers, S. Henkel, in: 2025.'
conference:
  end_date: 2025-07-20
  location: Montreal
  name: Frontiers in Service 2025
  start_date: 2025-07-16
date_created: 2026-06-24T11:13:31Z
date_updated: 2026-06-24T13:18:45Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: Product Feature Servitization - Exploring consumer perceptions
type: conference
user_id: '220548'
year: '2025'
...
---
_id: '7013'
author:
- first_name: Frederik
  full_name: Huth, Frederik
  last_name: Huth
- first_name: Selma
  full_name: Saracevic, Selma
  last_name: Saracevic
- first_name: Jan F.
  full_name: Klein, Jan F.
  last_name: Klein
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Sven
  full_name: Henkel, Sven
  last_name: Henkel
citation:
  alphadin: '<span style="font-variant:small-caps;">Huth, Frederik</span> ; <span
    style="font-variant:small-caps;">Saracevic, Selma</span> ; <span style="font-variant:small-caps;">Klein,
    Jan F.</span> ; <span style="font-variant:small-caps;">Schäfers, Tobias</span>
    ; <span style="font-variant:small-caps;">Henkel, Sven</span>: On-Demand Features
    - Exploring consumer perceptions. In: , 2025'
  ama: 'Huth F, Saracevic S, Klein JF, Schäfers T, Henkel S. On-Demand Features -
    Exploring consumer perceptions. In: ; 2025.'
  apa: Huth, F., Saracevic, S., Klein, J. F., Schäfers, T., &#38; Henkel, S. (2025).
    On-Demand Features - Exploring consumer perceptions. Presented at the 19th International
    Research Symposium on Service Excellence in Management (QUIS19), Rome.
  bibtex: '@inproceedings{Huth_Saracevic_Klein_Schäfers_Henkel_2025, title={On-Demand
    Features - Exploring consumer perceptions}, author={Huth, Frederik and Saracevic,
    Selma and Klein, Jan F. and Schäfers, Tobias and Henkel, Sven}, year={2025} }'
  chicago: Huth, Frederik, Selma Saracevic, Jan F. Klein, Tobias Schäfers, and Sven
    Henkel. “On-Demand Features - Exploring Consumer Perceptions,” 2025.
  ieee: F. Huth, S. Saracevic, J. F. Klein, T. Schäfers, and S. Henkel, “On-Demand
    Features - Exploring consumer perceptions,” presented at the 19th International
    Research Symposium on Service Excellence in Management (QUIS19), Rome, 2025.
  mla: Huth, Frederik, et al. <i>On-Demand Features - Exploring Consumer Perceptions</i>.
    2025.
  short: 'F. Huth, S. Saracevic, J.F. Klein, T. Schäfers, S. Henkel, in: 2025.'
conference:
  end_date: 2025-06-06
  location: Rome
  name: 19th International Research Symposium on Service Excellence in Management
    (QUIS19)
  start_date: 2025-06-03
date_created: 2026-06-24T11:09:45Z
date_updated: 2026-06-24T13:17:03Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: On-Demand Features - Exploring consumer perceptions
type: conference
user_id: '220548'
year: '2025'
...
---
_id: '7016'
author:
- first_name: Lukas
  full_name: Breustedt, Lukas
  last_name: Breustedt
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Sabine
  full_name: Benoit, Sabine
  last_name: Benoit
citation:
  alphadin: '<span style="font-variant:small-caps;">Breustedt, Lukas</span> ; <span
    style="font-variant:small-caps;">Schäfers, Tobias</span> ; <span style="font-variant:small-caps;">Benoit,
    Sabine</span>: Navigating the Convenience Dilemma: The Differential Effects of
    In-Store Mobile Search. In: , 2025'
  ama: 'Breustedt L, Schäfers T, Benoit S. Navigating the Convenience Dilemma: The
    Differential Effects of In-Store Mobile Search. In: ; 2025.'
  apa: 'Breustedt, L., Schäfers, T., &#38; Benoit, S. (2025). Navigating the Convenience
    Dilemma: The Differential Effects of In-Store Mobile Search. Presented at the
    Frontiers in Service 2025, Montreal.'
  bibtex: '@inproceedings{Breustedt_Schäfers_Benoit_2025, title={Navigating the Convenience
    Dilemma: The Differential Effects of In-Store Mobile Search}, author={Breustedt,
    Lukas and Schäfers, Tobias and Benoit, Sabine}, year={2025} }'
  chicago: 'Breustedt, Lukas, Tobias Schäfers, and Sabine Benoit. “Navigating the
    Convenience Dilemma: The Differential Effects of In-Store Mobile Search,” 2025.'
  ieee: 'L. Breustedt, T. Schäfers, and S. Benoit, “Navigating the Convenience Dilemma:
    The Differential Effects of In-Store Mobile Search,” presented at the Frontiers
    in Service 2025, Montreal, 2025.'
  mla: 'Breustedt, Lukas, et al. <i>Navigating the Convenience Dilemma: The Differential
    Effects of In-Store Mobile Search</i>. 2025.'
  short: 'L. Breustedt, T. Schäfers, S. Benoit, in: 2025.'
conference:
  end_date: 2025-07-20
  location: Montreal
  name: Frontiers in Service 2025
  start_date: 2025-07-16
date_created: 2026-06-24T11:17:54Z
date_updated: 2026-06-24T13:14:38Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: 'Navigating the Convenience Dilemma: The Differential Effects of In-Store Mobile
  Search'
type: conference
user_id: '220548'
year: '2025'
...
---
_id: '7012'
author:
- first_name: Lukas
  full_name: Breustedt, Lukas
  last_name: Breustedt
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Sabine
  full_name: Benoit, Sabine
  last_name: Benoit
citation:
  alphadin: '<span style="font-variant:small-caps;">Breustedt, Lukas</span> ; <span
    style="font-variant:small-caps;">Schäfers, Tobias</span> ; <span style="font-variant:small-caps;">Benoit,
    Sabine</span>: Navigating the Convenience Dilemma: The Differential Effects of
    In-Store Mobile Search. In: , 2025'
  ama: 'Breustedt L, Schäfers T, Benoit S. Navigating the Convenience Dilemma: The
    Differential Effects of In-Store Mobile Search. In: ; 2025.'
  apa: 'Breustedt, L., Schäfers, T., &#38; Benoit, S. (2025). Navigating the Convenience
    Dilemma: The Differential Effects of In-Store Mobile Search. Presented at the
    19th International Research Symposium on Service Excellence in Management (QUIS19),
    Rome.'
  bibtex: '@inproceedings{Breustedt_Schäfers_Benoit_2025, title={Navigating the Convenience
    Dilemma: The Differential Effects of In-Store Mobile Search}, author={Breustedt,
    Lukas and Schäfers, Tobias and Benoit, Sabine}, year={2025} }'
  chicago: 'Breustedt, Lukas, Tobias Schäfers, and Sabine Benoit. “Navigating the
    Convenience Dilemma: The Differential Effects of In-Store Mobile Search,” 2025.'
  ieee: 'L. Breustedt, T. Schäfers, and S. Benoit, “Navigating the Convenience Dilemma:
    The Differential Effects of In-Store Mobile Search,” presented at the 19th International
    Research Symposium on Service Excellence in Management (QUIS19), Rome, 2025.'
  mla: 'Breustedt, Lukas, et al. <i>Navigating the Convenience Dilemma: The Differential
    Effects of In-Store Mobile Search</i>. 2025.'
  short: 'L. Breustedt, T. Schäfers, S. Benoit, in: 2025.'
conference:
  end_date: 2025-06-06
  location: Rome
  name: 19th International Research Symposium on Service Excellence in Management
    (QUIS19)
  start_date: 2025-06-03
date_created: 2026-06-24T11:08:20Z
date_updated: 2026-06-24T13:12:25Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: 'Navigating the Convenience Dilemma: The Differential Effects of In-Store Mobile
  Search'
type: conference
user_id: '220548'
year: '2025'
...
---
_id: '7011'
author:
- first_name: Lukas
  full_name: Breustedt, Lukas
  last_name: Breustedt
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Michel
  full_name: van der Borgh, Michel
  last_name: van der Borgh
citation:
  alphadin: '<span style="font-variant:small-caps;">Breustedt, Lukas</span> ; <span
    style="font-variant:small-caps;">Schäfers, Tobias</span> ; <span style="font-variant:small-caps;">van
    der Borgh, Michel</span>: Customer Journey Mining in Retail: A Process Mining
    Approach for Analyzing and Managing Customer Journeys. In: , 2025'
  ama: 'Breustedt L, Schäfers T, van der Borgh M. Customer Journey Mining in Retail:
    A Process Mining Approach for Analyzing and Managing Customer Journeys. In: ;
    2025.'
  apa: 'Breustedt, L., Schäfers, T., &#38; van der Borgh, M. (2025). Customer Journey
    Mining in Retail: A Process Mining Approach for Analyzing and Managing Customer
    Journeys. Presented at the 19th International Research Symposium on Service Excellence
    in Management (QUIS19), Rome.'
  bibtex: '@inproceedings{Breustedt_Schäfers_van der Borgh_2025, title={Customer Journey
    Mining in Retail: A Process Mining Approach for Analyzing and Managing Customer
    Journeys}, author={Breustedt, Lukas and Schäfers, Tobias and van der Borgh, Michel},
    year={2025} }'
  chicago: 'Breustedt, Lukas, Tobias Schäfers, and Michel van der Borgh. “Customer
    Journey Mining in Retail: A Process Mining Approach for Analyzing and Managing
    Customer Journeys,” 2025.'
  ieee: 'L. Breustedt, T. Schäfers, and M. van der Borgh, “Customer Journey Mining
    in Retail: A Process Mining Approach for Analyzing and Managing Customer Journeys,”
    presented at the 19th International Research Symposium on Service Excellence in
    Management (QUIS19), Rome, 2025.'
  mla: 'Breustedt, Lukas, et al. <i>Customer Journey Mining in Retail: A Process Mining
    Approach for Analyzing and Managing Customer Journeys</i>. 2025.'
  short: 'L. Breustedt, T. Schäfers, M. van der Borgh, in: 2025.'
conference:
  end_date: 2025-06-06
  location: Rome
  name: 19th International Research Symposium on Service Excellence in Management
    (QUIS19)
  start_date: 2025-06-03
date_created: 2026-06-24T11:06:00Z
date_updated: 2026-06-24T13:05:29Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: 'Customer Journey Mining in Retail: A Process Mining Approach for Analyzing
  and Managing Customer Journeys'
type: conference
user_id: '220548'
year: '2025'
...
---
_id: '6266'
article_number: '115244'
article_type: original
author:
- first_name: Sabine
  full_name: Benoit, Sabine
  last_name: Benoit
- first_name: Katrin
  full_name: Merfeld, Katrin
  last_name: Merfeld
- first_name: Vivian S.C.
  full_name: Tunn, Vivian S.C.
  last_name: Tunn
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Tor Wallin
  full_name: Andreassen, Tor Wallin
  last_name: Andreassen
citation:
  alphadin: '<span style="font-variant:small-caps;">Benoit, Sabine</span> ; <span
    style="font-variant:small-caps;">Merfeld, Katrin</span> ; <span style="font-variant:small-caps;">Tunn,
    Vivian S.C.</span> ; <span style="font-variant:small-caps;">Schäfers, Tobias</span>
    ; <span style="font-variant:small-caps;">Andreassen, Tor Wallin</span>: The B2B
    sharing economy: Framework, implications, and future research. In: <i>Journal
    of Business Research</i> Bd. 191, Elsevier BV (2025)'
  ama: 'Benoit S, Merfeld K, Tunn VSC, Schäfers T, Andreassen TW. The B2B sharing
    economy: Framework, implications, and future research. <i>Journal of Business
    Research</i>. 2025;191. doi:<a href="https://doi.org/10.1016/j.jbusres.2025.115244">10.1016/j.jbusres.2025.115244</a>'
  apa: 'Benoit, S., Merfeld, K., Tunn, V. S. C., Schäfers, T., &#38; Andreassen, T.
    W. (2025). The B2B sharing economy: Framework, implications, and future research.
    <i>Journal of Business Research</i>, <i>191</i>. <a href="https://doi.org/10.1016/j.jbusres.2025.115244">https://doi.org/10.1016/j.jbusres.2025.115244</a>'
  bibtex: '@article{Benoit_Merfeld_Tunn_Schäfers_Andreassen_2025, title={The B2B sharing
    economy: Framework, implications, and future research}, volume={191}, DOI={<a
    href="https://doi.org/10.1016/j.jbusres.2025.115244">10.1016/j.jbusres.2025.115244</a>},
    number={115244}, journal={Journal of Business Research}, publisher={Elsevier BV},
    author={Benoit, Sabine and Merfeld, Katrin and Tunn, Vivian S.C. and Schäfers,
    Tobias and Andreassen, Tor Wallin}, year={2025} }'
  chicago: 'Benoit, Sabine, Katrin Merfeld, Vivian S.C. Tunn, Tobias Schäfers, and
    Tor Wallin Andreassen. “The B2B Sharing Economy: Framework, Implications, and
    Future Research.” <i>Journal of Business Research</i> 191 (2025). <a href="https://doi.org/10.1016/j.jbusres.2025.115244">https://doi.org/10.1016/j.jbusres.2025.115244</a>.'
  ieee: 'S. Benoit, K. Merfeld, V. S. C. Tunn, T. Schäfers, and T. W. Andreassen,
    “The B2B sharing economy: Framework, implications, and future research,” <i>Journal
    of Business Research</i>, vol. 191, 2025.'
  mla: 'Benoit, Sabine, et al. “The B2B Sharing Economy: Framework, Implications,
    and Future Research.” <i>Journal of Business Research</i>, vol. 191, 115244, Elsevier
    BV, 2025, doi:<a href="https://doi.org/10.1016/j.jbusres.2025.115244">10.1016/j.jbusres.2025.115244</a>.'
  short: S. Benoit, K. Merfeld, V.S.C. Tunn, T. Schäfers, T.W. Andreassen, Journal
    of Business Research 191 (2025).
date_created: 2025-11-04T13:53:58Z
date_updated: 2026-03-17T15:29:28Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
doi: 10.1016/j.jbusres.2025.115244
intvolume: '       191'
language:
- iso: eng
main_file_link:
- open_access: '1'
  url: https://doi.org/10.1016/j.jbusres.2025.115244
oa: '1'
publication: Journal of Business Research
publication_identifier:
  issn:
  - '01482963'
publication_status: published
publisher: Elsevier BV
quality_controlled: '1'
status: public
title: 'The B2B sharing economy: Framework, implications, and future research'
type: journal_article
user_id: '263827'
volume: 191
year: '2025'
...
---
_id: '5906'
author:
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
citation:
  alphadin: '<span style="font-variant:small-caps;">Schäfers, Tobias</span>: Sharing
    is Caring? Wahrnehmungen und Verhalten der Nachfrager im Rahmen zugangsbasierter
    Dienstleistungen. In: <span style="font-variant:small-caps;">Albers, G.</span>
    ; <span style="font-variant:small-caps;">Hamann, H.</span> (Hrsg.): <i>Vertrieb
    und Vertrag an der Schwelle zur digitalen Dienstleistungswirtschaft</i>. Tübingen :
    Mohr Siebeck, 2025, S. 207–215'
  ama: 'Schäfers T. Sharing is Caring? Wahrnehmungen und Verhalten der Nachfrager
    im Rahmen zugangsbasierter Dienstleistungen. In: Albers G, Hamann H, eds. <i>Vertrieb
    und Vertrag an der Schwelle zur digitalen Dienstleistungswirtschaft</i>. Tübingen:
    Mohr Siebeck; 2025:207-215. doi:<a href="https://doi.org/10.1628/978-3-16-164418-4">10.1628/978-3-16-164418-4</a>'
  apa: 'Schäfers, T. (2025). Sharing is Caring? Wahrnehmungen und Verhalten der Nachfrager
    im Rahmen zugangsbasierter Dienstleistungen. In G. Albers &#38; H. Hamann (Eds.),
    <i>Vertrieb und Vertrag an der Schwelle zur digitalen Dienstleistungswirtschaft</i>
    (pp. 207–215). Tübingen: Mohr Siebeck. <a href="https://doi.org/10.1628/978-3-16-164418-4">https://doi.org/10.1628/978-3-16-164418-4</a>'
  bibtex: '@inbook{Schäfers_2025, place={Tübingen}, title={Sharing is Caring? Wahrnehmungen
    und Verhalten der Nachfrager im Rahmen zugangsbasierter Dienstleistungen}, DOI={<a
    href="https://doi.org/10.1628/978-3-16-164418-4">10.1628/978-3-16-164418-4</a>},
    booktitle={Vertrieb und Vertrag an der Schwelle zur digitalen Dienstleistungswirtschaft},
    publisher={Mohr Siebeck}, author={Schäfers, Tobias}, editor={Albers, Gregor and
    Hamann, HanjoEditors}, year={2025}, pages={207–215} }'
  chicago: 'Schäfers, Tobias. “Sharing is Caring? Wahrnehmungen und Verhalten der
    Nachfrager im Rahmen zugangsbasierter Dienstleistungen.” In <i>Vertrieb und Vertrag
    an der Schwelle zur digitalen Dienstleistungswirtschaft</i>, edited by Gregor
    Albers and Hanjo Hamann, 207–15. Tübingen: Mohr Siebeck, 2025. <a href="https://doi.org/10.1628/978-3-16-164418-4">https://doi.org/10.1628/978-3-16-164418-4</a>.'
  ieee: 'T. Schäfers, “Sharing is Caring? Wahrnehmungen und Verhalten der Nachfrager
    im Rahmen zugangsbasierter Dienstleistungen,” in <i>Vertrieb und Vertrag an der
    Schwelle zur digitalen Dienstleistungswirtschaft</i>, G. Albers and H. Hamann,
    Eds. Tübingen: Mohr Siebeck, 2025, pp. 207–215.'
  mla: Schäfers, Tobias. “Sharing is Caring? Wahrnehmungen und Verhalten der Nachfrager
    im Rahmen zugangsbasierter Dienstleistungen.” <i>Vertrieb und Vertrag an der Schwelle
    zur digitalen Dienstleistungswirtschaft</i>, edited by Gregor Albers and Hanjo
    Hamann, Mohr Siebeck, 2025, pp. 207–15, doi:<a href="https://doi.org/10.1628/978-3-16-164418-4">10.1628/978-3-16-164418-4</a>.
  short: 'T. Schäfers, in: G. Albers, H. Hamann (Eds.), Vertrieb und Vertrag an der
    Schwelle zur digitalen Dienstleistungswirtschaft, Mohr Siebeck, Tübingen, 2025,
    pp. 207–215.'
date_created: 2025-05-06T09:11:18Z
date_updated: 2026-03-17T15:29:23Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
doi: 10.1628/978-3-16-164418-4
editor:
- first_name: Gregor
  full_name: Albers, Gregor
  last_name: Albers
- first_name: Hanjo
  full_name: Hamann, Hanjo
  last_name: Hamann
language:
- iso: ger
main_file_link:
- open_access: '1'
  url: https://doi.org/10.1628/978-3-16-164418-4
oa: '1'
page: 207-215
place: Tübingen
publication: Vertrieb und Vertrag an der Schwelle zur digitalen Dienstleistungswirtschaft
publication_identifier:
  eisbn:
  - 978-3-16-164418- 4
publication_status: published
publisher: Mohr Siebeck
status: public
title: Sharing is Caring? Wahrnehmungen und Verhalten der Nachfrager im Rahmen zugangsbasierter
  Dienstleistungen
type: book_chapter
user_id: '220548'
year: '2025'
...
---
_id: '5492'
author:
- first_name: Dorian
  full_name: Florea, Dorian
  last_name: Florea
- first_name: Ashwin
  full_name: Baliga, Ashwin
  last_name: Baliga
- first_name: Deva
  full_name: Rangarajan, Deva
  last_name: Rangarajan
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
citation:
  alphadin: '<span style="font-variant:small-caps;">Florea, Dorian</span> ; <span
    style="font-variant:small-caps;">Baliga, Ashwin</span> ; <span style="font-variant:small-caps;">Rangarajan,
    Deva</span> ; <span style="font-variant:small-caps;">Schäfers, Tobias</span>:
    Customer Education in Value-Based Selling. In: , 2025'
  ama: 'Florea D, Baliga A, Rangarajan D, Schäfers T. Customer Education in Value-Based
    Selling. In: ; 2025.'
  apa: Florea, D., Baliga, A., Rangarajan, D., &#38; Schäfers, T. (2025). Customer
    Education in Value-Based Selling. Presented at the 8th Industrial Marketing Management
    Summit, Sarajevo.
  bibtex: '@inproceedings{Florea_Baliga_Rangarajan_Schäfers_2025, title={Customer
    Education in Value-Based Selling}, author={Florea, Dorian and Baliga, Ashwin and
    Rangarajan, Deva and Schäfers, Tobias}, year={2025} }'
  chicago: Florea, Dorian, Ashwin Baliga, Deva Rangarajan, and Tobias Schäfers. “Customer
    Education in Value-Based Selling,” 2025.
  ieee: D. Florea, A. Baliga, D. Rangarajan, and T. Schäfers, “Customer Education
    in Value-Based Selling,” presented at the 8th Industrial Marketing Management
    Summit, Sarajevo, 2025.
  mla: Florea, Dorian, et al. <i>Customer Education in Value-Based Selling</i>. 2025.
  short: 'D. Florea, A. Baliga, D. Rangarajan, T. Schäfers, in: 2025.'
conference:
  end_date: 2025-01-17
  location: Sarajevo
  name: 8th Industrial Marketing Management Summit
  start_date: 2025-01-15
date_created: 2025-01-31T13:27:58Z
date_updated: 2026-03-17T15:29:19Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: Customer Education in Value-Based Selling
type: conference
user_id: '220548'
year: '2025'
...
---
_id: '5404'
article_type: original
author:
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Daniela
  full_name: Hülsebusch, Daniela
  last_name: Hülsebusch
- first_name: Gerrit
  full_name: Cziehso, Gerrit
  last_name: Cziehso
citation:
  alphadin: '<span style="font-variant:small-caps;">Schäfers, Tobias</span> ; <span
    style="font-variant:small-caps;">Hülsebusch, Daniela</span> ; <span style="font-variant:small-caps;">Cziehso,
    Gerrit</span>: “Come and visit us!”: The effects of factory tour participation
    on customers. In: <i>Industrial Marketing Management</i> Bd. 125, Elsevier BV
    (2025), S. 169–178'
  ama: 'Schäfers T, Hülsebusch D, Cziehso G. “Come and visit us!”: The effects of
    factory tour participation on customers. <i>Industrial Marketing Management</i>.
    2025;125:169-178. doi:<a href="https://doi.org/10.1016/j.indmarman.2025.01.004">10.1016/j.indmarman.2025.01.004</a>'
  apa: 'Schäfers, T., Hülsebusch, D., &#38; Cziehso, G. (2025). “Come and visit us!”:
    The effects of factory tour participation on customers. <i>Industrial Marketing
    Management</i>, <i>125</i>, 169–178. <a href="https://doi.org/10.1016/j.indmarman.2025.01.004">https://doi.org/10.1016/j.indmarman.2025.01.004</a>'
  bibtex: '@article{Schäfers_Hülsebusch_Cziehso_2025, title={“Come and visit us!”:
    The effects of factory tour participation on customers}, volume={125}, DOI={<a
    href="https://doi.org/10.1016/j.indmarman.2025.01.004">10.1016/j.indmarman.2025.01.004</a>},
    journal={Industrial Marketing Management}, publisher={Elsevier BV}, author={Schäfers,
    Tobias and Hülsebusch, Daniela and Cziehso, Gerrit}, year={2025}, pages={169–178}
    }'
  chicago: 'Schäfers, Tobias, Daniela Hülsebusch, and Gerrit Cziehso. “‘Come and Visit
    Us!’: The Effects of Factory Tour Participation on Customers.” <i>Industrial Marketing
    Management</i> 125 (2025): 169–78. <a href="https://doi.org/10.1016/j.indmarman.2025.01.004">https://doi.org/10.1016/j.indmarman.2025.01.004</a>.'
  ieee: 'T. Schäfers, D. Hülsebusch, and G. Cziehso, “‘Come and visit us!’: The effects
    of factory tour participation on customers,” <i>Industrial Marketing Management</i>,
    vol. 125, pp. 169–178, 2025.'
  mla: 'Schäfers, Tobias, et al. “‘Come and Visit Us!’: The Effects of Factory Tour
    Participation on Customers.” <i>Industrial Marketing Management</i>, vol. 125,
    Elsevier BV, 2025, pp. 169–78, doi:<a href="https://doi.org/10.1016/j.indmarman.2025.01.004">10.1016/j.indmarman.2025.01.004</a>.'
  short: T. Schäfers, D. Hülsebusch, G. Cziehso, Industrial Marketing Management 125
    (2025) 169–178.
date_created: 2025-01-27T08:27:18Z
date_updated: 2026-03-17T15:29:17Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
doi: 10.1016/j.indmarman.2025.01.004
intvolume: '       125'
language:
- iso: eng
main_file_link:
- open_access: '1'
  url: https://doi.org/10.1016/j.indmarman.2025.01.004
oa: '1'
page: 169-178
publication: Industrial Marketing Management
publication_identifier:
  issn:
  - 0019-8501
publication_status: published
publisher: Elsevier BV
quality_controlled: '1'
status: public
title: '“Come and visit us!”: The effects of factory tour participation on customers'
type: journal_article
user_id: '220548'
volume: 125
year: '2025'
...
---
_id: '5405'
article_number: '109498'
article_type: original
author:
- first_name: Gopalakrishnan
  full_name: Narayanamurthy, Gopalakrishnan
  last_name: Narayanamurthy
- first_name: R Sai Shiva
  full_name: Jayanth, R Sai Shiva
  last_name: Jayanth
- first_name: Roger
  full_name: Moser, Roger
  last_name: Moser
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Narayan Prasad
  full_name: Nagendra, Narayan Prasad
  last_name: Nagendra
citation:
  alphadin: '<span style="font-variant:small-caps;">Narayanamurthy, Gopalakrishnan</span>
    ; <span style="font-variant:small-caps;">Jayanth, R Sai Shiva</span> ; <span style="font-variant:small-caps;">Moser,
    Roger</span> ; <span style="font-variant:small-caps;">Schäfers, Tobias</span>
    ; <span style="font-variant:small-caps;">Nagendra, Narayan Prasad</span>: Data-driven
    digital transformation for uncertainty reduction – Application of satellite imagery
    analytics in institutional crop credit management. In: <i>International Journal
    of Production Economics</i> Bd. 280, Elsevier BV (2025)'
  ama: Narayanamurthy G, Jayanth RSS, Moser R, Schäfers T, Nagendra NP. Data-driven
    digital transformation for uncertainty reduction – Application of satellite imagery
    analytics in institutional crop credit management. <i>International Journal of
    Production Economics</i>. 2025;280. doi:<a href="https://doi.org/10.1016/j.ijpe.2024.109498">10.1016/j.ijpe.2024.109498</a>
  apa: Narayanamurthy, G., Jayanth, R. S. S., Moser, R., Schäfers, T., &#38; Nagendra,
    N. P. (2025). Data-driven digital transformation for uncertainty reduction – Application
    of satellite imagery analytics in institutional crop credit management. <i>International
    Journal of Production Economics</i>, <i>280</i>. <a href="https://doi.org/10.1016/j.ijpe.2024.109498">https://doi.org/10.1016/j.ijpe.2024.109498</a>
  bibtex: '@article{Narayanamurthy_Jayanth_Moser_Schäfers_Nagendra_2025, title={Data-driven
    digital transformation for uncertainty reduction – Application of satellite imagery
    analytics in institutional crop credit management}, volume={280}, DOI={<a href="https://doi.org/10.1016/j.ijpe.2024.109498">10.1016/j.ijpe.2024.109498</a>},
    number={109498}, journal={International Journal of Production Economics}, publisher={Elsevier
    BV}, author={Narayanamurthy, Gopalakrishnan and Jayanth, R Sai Shiva and Moser,
    Roger and Schäfers, Tobias and Nagendra, Narayan Prasad}, year={2025} }'
  chicago: Narayanamurthy, Gopalakrishnan, R Sai Shiva Jayanth, Roger Moser, Tobias
    Schäfers, and Narayan Prasad Nagendra. “Data-Driven Digital Transformation for
    Uncertainty Reduction – Application of Satellite Imagery Analytics in Institutional
    Crop Credit Management.” <i>International Journal of Production Economics</i>
    280 (2025). <a href="https://doi.org/10.1016/j.ijpe.2024.109498">https://doi.org/10.1016/j.ijpe.2024.109498</a>.
  ieee: G. Narayanamurthy, R. S. S. Jayanth, R. Moser, T. Schäfers, and N. P. Nagendra,
    “Data-driven digital transformation for uncertainty reduction – Application of
    satellite imagery analytics in institutional crop credit management,” <i>International
    Journal of Production Economics</i>, vol. 280, 2025.
  mla: Narayanamurthy, Gopalakrishnan, et al. “Data-Driven Digital Transformation
    for Uncertainty Reduction – Application of Satellite Imagery Analytics in Institutional
    Crop Credit Management.” <i>International Journal of Production Economics</i>,
    vol. 280, 109498, Elsevier BV, 2025, doi:<a href="https://doi.org/10.1016/j.ijpe.2024.109498">10.1016/j.ijpe.2024.109498</a>.
  short: G. Narayanamurthy, R.S.S. Jayanth, R. Moser, T. Schäfers, N.P. Nagendra,
    International Journal of Production Economics 280 (2025).
date_created: 2025-01-27T08:29:59Z
date_updated: 2026-03-17T15:29:17Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
doi: 10.1016/j.ijpe.2024.109498
intvolume: '       280'
language:
- iso: eng
main_file_link:
- open_access: '1'
  url: https://doi.org/10.1016/j.ijpe.2024.109498
oa: '1'
publication: International Journal of Production Economics
publication_identifier:
  issn:
  - 0925-5273
publication_status: published
publisher: Elsevier BV
quality_controlled: '1'
status: public
title: Data-driven digital transformation for uncertainty reduction – Application
  of satellite imagery analytics in institutional crop credit management
type: journal_article
user_id: '220548'
volume: 280
year: '2025'
...
---
_id: '4876'
author:
- first_name: Timo
  full_name: Mandler, Timo
  last_name: Mandler
- first_name: Gerrit P.
  full_name: Cziehso, Gerrit P.
  last_name: Cziehso
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
  orcid_put_code_url: https://api.orcid.org/v2.0/0000-0002-2533-335X/work/165775033
- first_name: Ann‐Kristin
  full_name: Kupfer, Ann‐Kristin
  last_name: Kupfer
- first_name: Alexander
  full_name: Mafael, Alexander
  last_name: Mafael
citation:
  alphadin: '<span style="font-variant:small-caps;">Mandler, Timo</span> ; <span style="font-variant:small-caps;">Cziehso,
    Gerrit P.</span> ; <span style="font-variant:small-caps;">Schäfers, Tobias</span>
    ; <span style="font-variant:small-caps;">Kupfer, Ann‐Kristin</span> ; <span style="font-variant:small-caps;">Mafael,
    Alexander</span>: This article is… Consumer reactions to unfinished teasers for
    digital content. In: <i>Psychology &#38; Marketing</i>, Wiley (2024)'
  ama: Mandler T, Cziehso GP, Schäfers T, Kupfer A, Mafael A. This article is… Consumer
    reactions to unfinished teasers for digital content. <i>Psychology &#38; Marketing</i>.
    2024. doi:<a href="https://doi.org/10.1002/mar.22098">10.1002/mar.22098</a>
  apa: Mandler, T., Cziehso, G. P., Schäfers, T., Kupfer, A., &#38; Mafael, A. (2024).
    This article is… Consumer reactions to unfinished teasers for digital content.
    <i>Psychology &#38; Marketing</i>. <a href="https://doi.org/10.1002/mar.22098">https://doi.org/10.1002/mar.22098</a>
  bibtex: '@article{Mandler_Cziehso_Schäfers_Kupfer_Mafael_2024, title={This article
    is… Consumer reactions to unfinished teasers for digital content}, DOI={<a href="https://doi.org/10.1002/mar.22098">10.1002/mar.22098</a>},
    journal={Psychology &#38; Marketing}, publisher={Wiley}, author={Mandler, Timo
    and Cziehso, Gerrit P. and Schäfers, Tobias and Kupfer, Ann‐Kristin and Mafael,
    Alexander}, year={2024} }'
  chicago: Mandler, Timo, Gerrit P. Cziehso, Tobias Schäfers, Ann‐Kristin Kupfer,
    and Alexander Mafael. “This Article Is… Consumer Reactions to Unfinished Teasers
    for Digital Content.” <i>Psychology &#38; Marketing</i>, 2024. <a href="https://doi.org/10.1002/mar.22098">https://doi.org/10.1002/mar.22098</a>.
  ieee: T. Mandler, G. P. Cziehso, T. Schäfers, A. Kupfer, and A. Mafael, “This article
    is… Consumer reactions to unfinished teasers for digital content,” <i>Psychology
    &#38; Marketing</i>, 2024.
  mla: Mandler, Timo, et al. “This Article Is… Consumer Reactions to Unfinished Teasers
    for Digital Content.” <i>Psychology &#38; Marketing</i>, Wiley, 2024, doi:<a href="https://doi.org/10.1002/mar.22098">10.1002/mar.22098</a>.
  short: T. Mandler, G.P. Cziehso, T. Schäfers, A. Kupfer, A. Mafael, Psychology &#38;
    Marketing (2024).
date_created: 2024-08-19T14:09:43Z
date_updated: 2026-06-08T10:13:50Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
doi: 10.1002/mar.22098
language:
- iso: eng
main_file_link:
- open_access: '1'
  url: https://doi.org/10.1002/mar.22098
oa: '1'
publication: Psychology & Marketing
publication_identifier:
  eissn:
  - 1520-6793
  issn:
  - 0742-6046
publication_status: epub_ahead
publisher: Wiley
quality_controlled: '1'
status: public
title: This article is… Consumer reactions to unfinished teasers for digital content
tmp:
  image: /images/cc_by_nc.png
  legal_code_url: https://creativecommons.org/licenses/by-nc/4.0/legalcode
  name: Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0)
  short: CC BY-NC (4.0)
type: journal_article
user_id: '250307'
year: '2024'
...
---
_id: '5488'
author:
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
- first_name: Lena
  full_name: Steinhoff, Lena
  last_name: Steinhoff
- first_name: Benedikt
  full_name: Alberternst, Benedikt
  last_name: Alberternst
- first_name: Katharina
  full_name: Kessing, Katharina
  last_name: Kessing
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Eva
  full_name: Böhm, Eva
  last_name: Böhm
- first_name: Ina
  full_name: Garnefeld, Ina
  last_name: Garnefeld
- first_name: David
  full_name: Woisetschläger, David
  last_name: Woisetschläger
citation:
  alphadin: '<span style="font-variant:small-caps;">Eggert, Andreas</span> ; <span
    style="font-variant:small-caps;">Steinhoff, Lena</span> ; <span style="font-variant:small-caps;">Alberternst,
    Benedikt</span> ; <span style="font-variant:small-caps;">Kessing, Katharina</span>
    ; <span style="font-variant:small-caps;">Schäfers, Tobias</span> ; <span style="font-variant:small-caps;">Böhm,
    Eva</span> ; <span style="font-variant:small-caps;">Garnefeld, Ina</span> ; <span
    style="font-variant:small-caps;">Woisetschläger, David</span>: »Relationship Marketing
    for Future!« Leveraging Co-Responsibilization to Enhance Sustainability. In: ,
    2024'
  ama: 'Eggert A, Steinhoff L, Alberternst B, et al. »Relationship Marketing for Future!« Leveraging
    Co-Responsibilization to Enhance Sustainability. In: ; 2024.'
  apa: Eggert, A., Steinhoff, L., Alberternst, B., Kessing, K., Schäfers, T., Böhm,
    E., … Woisetschläger, D. (2024). »Relationship Marketing for Future!« Leveraging
    Co-Responsibilization to Enhance Sustainability. Presented at the EMAC 2024, Bukarest.
  bibtex: '@inproceedings{Eggert_Steinhoff_Alberternst_Kessing_Schäfers_Böhm_Garnefeld_Woisetschläger_2024,
    title={»Relationship Marketing for Future!« Leveraging Co-Responsibilization to
    Enhance Sustainability}, author={Eggert, Andreas and Steinhoff, Lena and Alberternst,
    Benedikt and Kessing, Katharina and Schäfers, Tobias and Böhm, Eva and Garnefeld,
    Ina and Woisetschläger, David}, year={2024} }'
  chicago: Eggert, Andreas, Lena Steinhoff, Benedikt Alberternst, Katharina Kessing,
    Tobias Schäfers, Eva Böhm, Ina Garnefeld, and David Woisetschläger. “»Relationship
    Marketing for Future!« Leveraging Co-Responsibilization to Enhance Sustainability,”
    2024.
  ieee: A. Eggert <i>et al.</i>, “»Relationship Marketing for Future!« Leveraging
    Co-Responsibilization to Enhance Sustainability,” presented at the EMAC 2024,
    Bukarest, 2024.
  mla: Eggert, Andreas, et al. <i>»Relationship Marketing for Future!« Leveraging
    Co-Responsibilization to Enhance Sustainability</i>. 2024.
  short: 'A. Eggert, L. Steinhoff, B. Alberternst, K. Kessing, T. Schäfers, E. Böhm,
    I. Garnefeld, D. Woisetschläger, in: 2024.'
conference:
  end_date: 2024-05-31
  location: Bukarest
  name: EMAC 2024
  start_date: 2024-05-28
date_created: 2025-01-31T13:19:50Z
date_updated: 2026-03-17T15:29:19Z
language:
- iso: eng
quality_controlled: '1'
related_material:
  link:
  - relation: confirmation
    url: https://proceedings.emac-online.org/pdfs/A2024-119543.pdf
status: public
title: »Relationship Marketing for Future!« Leveraging Co-Responsibilization to Enhance
  Sustainability
type: conference
user_id: '253685'
year: '2024'
...