---
_id: '7190'
abstract:
- lang: eng
  text: "                  Online customers’ journeys span several touchpoints, which
    typically do not involve any interpersonal interactions with online retailers—except
    at the moment of delivery (MoD). When retailers use third-party courier services
    to fulfill orders, they relinquish control over this critical, last-mile touchpoint,
    possibly to their detriment. An analysis of over 35,000 reviews shows that a negative
    MoD experience can trigger ripple effects through detrimental word of mouth (WOM).
    To regain control, retailers might adopt vertical integration or inoculation.
    Across four experimental studies, the current research examines how courier type
    (proprietary vs. third-party) affects consumers’ WOM in response to positive and
    negative MoD experiences and how inoculation messages can reduce customers’ susceptibility
    to adverse effects of negative MoD experiences. A single-paper meta-analysis affirms
    that third-party couriers buffer the detrimental effects of negative MoD experiences,
    but positive MoD experiences benefit only established retailers handling last-mile
    delivery themselves. Inoculation messages can also increase customer resilience
    to last-mile failures by mitigating the adverse effects of negative MoD experiences
    on WOM. This research highlights couriers’ crucial role as key actors in the MoD
    and clarifies the effects of MoD experiences for online retailers, emphasizing
    the need to consider both couriers and preemptive measures.\r\n                "
article_type: original
author:
- first_name: Christopher
  full_name: Funke, Christopher
  last_name: Funke
- first_name: Gianfranco
  full_name: Walsh, Gianfranco
  last_name: Walsh
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
citation:
  alphadin: '<span style="font-variant:small-caps;">Funke, Christopher</span> ; <span
    style="font-variant:small-caps;">Walsh, Gianfranco</span> ; <span style="font-variant:small-caps;">Schäfers,
    Tobias</span>: The Moment of Delivery in Online Retailing: How Courier Types and
    Inoculation Messages Affect Reactions to the Last-Mile Experience. In: <i>Journal
    of Service Research</i>, SAGE Publications (2026)'
  ama: 'Funke C, Walsh G, Schäfers T. The Moment of Delivery in Online Retailing:
    How Courier Types and Inoculation Messages Affect Reactions to the Last-Mile Experience.
    <i>Journal of Service Research</i>. 2026. doi:<a href="https://doi.org/10.1177/10946705261464334">10.1177/10946705261464334</a>'
  apa: 'Funke, C., Walsh, G., &#38; Schäfers, T. (2026). The Moment of Delivery in
    Online Retailing: How Courier Types and Inoculation Messages Affect Reactions
    to the Last-Mile Experience. <i>Journal of Service Research</i>. <a href="https://doi.org/10.1177/10946705261464334">https://doi.org/10.1177/10946705261464334</a>'
  bibtex: '@article{Funke_Walsh_Schäfers_2026, title={The Moment of Delivery in Online
    Retailing: How Courier Types and Inoculation Messages Affect Reactions to the
    Last-Mile Experience}, DOI={<a href="https://doi.org/10.1177/10946705261464334">10.1177/10946705261464334</a>},
    journal={Journal of Service Research}, publisher={SAGE Publications}, author={Funke,
    Christopher and Walsh, Gianfranco and Schäfers, Tobias}, year={2026} }'
  chicago: 'Funke, Christopher, Gianfranco Walsh, and Tobias Schäfers. “The Moment
    of Delivery in Online Retailing: How Courier Types and Inoculation Messages Affect
    Reactions to the Last-Mile Experience.” <i>Journal of Service Research</i>, 2026.
    <a href="https://doi.org/10.1177/10946705261464334">https://doi.org/10.1177/10946705261464334</a>.'
  ieee: 'C. Funke, G. Walsh, and T. Schäfers, “The Moment of Delivery in Online Retailing:
    How Courier Types and Inoculation Messages Affect Reactions to the Last-Mile Experience,”
    <i>Journal of Service Research</i>, 2026.'
  mla: 'Funke, Christopher, et al. “The Moment of Delivery in Online Retailing: How
    Courier Types and Inoculation Messages Affect Reactions to the Last-Mile Experience.”
    <i>Journal of Service Research</i>, SAGE Publications, 2026, doi:<a href="https://doi.org/10.1177/10946705261464334">10.1177/10946705261464334</a>.'
  short: C. Funke, G. Walsh, T. Schäfers, Journal of Service Research (2026).
date_created: 2026-10-02T14:16:33Z
date_updated: 2026-10-05T07:31:01Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
doi: 10.1177/10946705261464334
file:
- access_level: open_access
  content_type: application/pdf
  creator: tschaefers
  date_created: 2026-10-02T14:15:17Z
  date_updated: 2026-10-02T14:15:17Z
  file_id: '7191'
  file_name: Funke et al - The moment of delivery.pdf
  file_size: 739473
  relation: main_file
  success: 1
- access_level: open_access
  content_type: application/pdf
  creator: tschaefers
  date_created: 2026-10-02T14:15:25Z
  date_updated: 2026-10-02T14:15:25Z
  file_id: '7192'
  file_name: JSR1464334 - Moment of Delivery - WEB APPENDIX.pdf
  file_size: 584385
  relation: main_file
  success: 1
file_date_updated: 2026-10-02T14:15:25Z
has_accepted_license: '1'
language:
- iso: eng
main_file_link:
- open_access: '1'
  url: https://doi.org/10.1177/10946705261464334
oa: '1'
publication: Journal of Service Research
publication_identifier:
  eissn:
  - 1552-7379
  issn:
  - 1094-6705
publication_status: published
publisher: SAGE Publications
quality_controlled: '1'
status: public
title: 'The Moment of Delivery in Online Retailing: How Courier Types and Inoculation
  Messages Affect Reactions to the Last-Mile Experience'
tmp:
  image: /images/cc_by_nc.png
  legal_code_url: https://creativecommons.org/licenses/by-nc/4.0/legalcode
  name: Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0)
  short: CC BY-NC (4.0)
type: journal_article
urn: urn:nbn:de:hbz:bi10-71903
user_id: '261203'
year: '2026'
...
---
_id: '7023'
author:
- first_name: Jamie-Lynn
  full_name: Wiebe, Jamie-Lynn
  last_name: Wiebe
- first_name: Lukas
  full_name: Breustedt, Lukas
  last_name: Breustedt
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Sabine
  full_name: Benoit, Sabine
  last_name: Benoit
citation:
  alphadin: '<span style="font-variant:small-caps;">Wiebe, Jamie-Lynn</span> ; <span
    style="font-variant:small-caps;">Breustedt, Lukas</span> ; <span style="font-variant:small-caps;">Schäfers,
    Tobias</span> ; <span style="font-variant:small-caps;">Benoit, Sabine</span>:
    Early and goal-oriented or late and desperate? The effects of the timing of customers’
    in-store navigation. In: , 2026'
  ama: 'Wiebe J-L, Breustedt L, Schäfers T, Benoit S. Early and goal-oriented or late
    and desperate? The effects of the timing of customers’ in-store navigation. In:
    ; 2026.'
  apa: Wiebe, J.-L., Breustedt, L., Schäfers, T., &#38; Benoit, S. (2026). Early and
    goal-oriented or late and desperate? The effects of the timing of customers’ in-store
    navigation. Presented at the 14th SERVSIG Conference, Braga.
  bibtex: '@inproceedings{Wiebe_Breustedt_Schäfers_Benoit_2026, title={Early and goal-oriented
    or late and desperate? The effects of the timing of customers’ in-store navigation},
    author={Wiebe, Jamie-Lynn and Breustedt, Lukas and Schäfers, Tobias and Benoit,
    Sabine}, year={2026} }'
  chicago: Wiebe, Jamie-Lynn, Lukas Breustedt, Tobias Schäfers, and Sabine Benoit.
    “Early and Goal-Oriented or Late and Desperate? The Effects of the Timing of Customers’
    in-Store Navigation,” 2026.
  ieee: J.-L. Wiebe, L. Breustedt, T. Schäfers, and S. Benoit, “Early and goal-oriented
    or late and desperate? The effects of the timing of customers’ in-store navigation,”
    presented at the 14th SERVSIG Conference, Braga, 2026.
  mla: Wiebe, Jamie-Lynn, et al. <i>Early and Goal-Oriented or Late and Desperate?
    The Effects of the Timing of Customers’ in-Store Navigation</i>. 2026.
  short: 'J.-L. Wiebe, L. Breustedt, T. Schäfers, S. Benoit, in: 2026.'
conference:
  end_date: 2026-06-12
  location: Braga
  name: 14th SERVSIG Conference
  start_date: 2026-06-10
date_created: 2026-06-24T14:17:20Z
date_updated: 2026-06-29T09:04:35Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: Early and goal-oriented or late and desperate? The effects of the timing of
  customers’ in-store navigation
type: conference
user_id: '220548'
year: '2026'
...
---
_id: '7022'
author:
- first_name: Lukas
  full_name: Breustedt, Lukas
  last_name: Breustedt
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Michel
  full_name: van der Borgh, Michel
  last_name: van der Borgh
citation:
  alphadin: '<span style="font-variant:small-caps;">Breustedt, Lukas</span> ; <span
    style="font-variant:small-caps;">Schäfers, Tobias</span> ; <span style="font-variant:small-caps;">van
    der Borgh, Michel</span>: From Event Logs to Experiences: Process Mining of Customer
    Journeys in Retail Service Systems. In: , 2026'
  ama: 'Breustedt L, Schäfers T, van der Borgh M. From Event Logs to Experiences:
    Process Mining of Customer Journeys in Retail Service Systems. In: ; 2026.'
  apa: 'Breustedt, L., Schäfers, T., &#38; van der Borgh, M. (2026). From Event Logs
    to Experiences: Process Mining of Customer Journeys in Retail Service Systems.
    Presented at the 14th SERVSIG Conference, Braga.'
  bibtex: '@inproceedings{Breustedt_Schäfers_van der Borgh_2026, title={From Event
    Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems},
    author={Breustedt, Lukas and Schäfers, Tobias and van der Borgh, Michel}, year={2026}
    }'
  chicago: 'Breustedt, Lukas, Tobias Schäfers, and Michel van der Borgh. “From Event
    Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems,”
    2026.'
  ieee: 'L. Breustedt, T. Schäfers, and M. van der Borgh, “From Event Logs to Experiences:
    Process Mining of Customer Journeys in Retail Service Systems,” presented at the
    14th SERVSIG Conference, Braga, 2026.'
  mla: 'Breustedt, Lukas, et al. <i>From Event Logs to Experiences: Process Mining
    of Customer Journeys in Retail Service Systems</i>. 2026.'
  short: 'L. Breustedt, T. Schäfers, M. van der Borgh, in: 2026.'
conference:
  end_date: 2026-06-12
  location: Braga
  name: 14th SERVSIG Conference
  start_date: 2026-06-10
date_created: 2026-06-24T14:16:18Z
date_updated: 2026-06-29T09:03:03Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: 'From Event Logs to Experiences: Process Mining of Customer Journeys in Retail
  Service Systems'
type: conference
user_id: '220548'
year: '2026'
...
---
_id: '7021'
author:
- first_name: Aleksandar
  full_name: Blečić, Aleksandar
  last_name: Blečić
- first_name: Selma
  full_name: Saracevic, Selma
  last_name: Saracevic
- first_name: Milena
  full_name: Micevski, Milena
  last_name: Micevski
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Adam
  full_name: Lindgreen, Adam
  last_name: Lindgreen
citation:
  alphadin: '<span style="font-variant:small-caps;">Blečić, Aleksandar</span> ; <span
    style="font-variant:small-caps;">Saracevic, Selma</span> ; <span style="font-variant:small-caps;">Micevski,
    Milena</span> ; <span style="font-variant:small-caps;">Schäfers, Tobias</span>
    ; <span style="font-variant:small-caps;">Lindgreen, Adam</span>: Stereotypes at
    the Frontline: Mapping Disability Perceptions to Service Outcomes and Testing
    Interventions for Equitable Encounters. In: , 2026'
  ama: 'Blečić A, Saracevic S, Micevski M, Schäfers T, Lindgreen A. Stereotypes at
    the Frontline: Mapping Disability Perceptions to Service Outcomes and Testing
    Interventions for Equitable Encounters. In: ; 2026.'
  apa: 'Blečić, A., Saracevic, S., Micevski, M., Schäfers, T., &#38; Lindgreen, A.
    (2026). Stereotypes at the Frontline: Mapping Disability Perceptions to Service
    Outcomes and Testing Interventions for Equitable Encounters. Presented at the
    14th SERVSIG Conference, Braga.'
  bibtex: '@inproceedings{Blečić_Saracevic_Micevski_Schäfers_Lindgreen_2026, title={Stereotypes
    at the Frontline: Mapping Disability Perceptions to Service Outcomes and Testing
    Interventions for Equitable Encounters}, author={Blečić, Aleksandar and Saracevic,
    Selma and Micevski, Milena and Schäfers, Tobias and Lindgreen, Adam}, year={2026}
    }'
  chicago: 'Blečić, Aleksandar, Selma Saracevic, Milena Micevski, Tobias Schäfers,
    and Adam Lindgreen. “Stereotypes at the Frontline: Mapping Disability Perceptions
    to Service Outcomes and Testing Interventions for Equitable Encounters,” 2026.'
  ieee: 'A. Blečić, S. Saracevic, M. Micevski, T. Schäfers, and A. Lindgreen, “Stereotypes
    at the Frontline: Mapping Disability Perceptions to Service Outcomes and Testing
    Interventions for Equitable Encounters,” presented at the 14th SERVSIG Conference,
    Braga, 2026.'
  mla: 'Blečić, Aleksandar, et al. <i>Stereotypes at the Frontline: Mapping Disability
    Perceptions to Service Outcomes and Testing Interventions for Equitable Encounters</i>.
    2026.'
  short: 'A. Blečić, S. Saracevic, M. Micevski, T. Schäfers, A. Lindgreen, in: 2026.'
conference:
  end_date: 2026-06-12
  location: Braga
  name: 14th SERVSIG Conference
  start_date: 2026-06-10
date_created: 2026-06-24T14:13:05Z
date_updated: 2026-06-29T09:01:58Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: 'Stereotypes at the Frontline: Mapping Disability Perceptions to Service Outcomes
  and Testing Interventions for Equitable Encounters'
type: conference
user_id: '220548'
year: '2026'
...
---
_id: '7020'
author:
- first_name: Tim
  full_name: Euler, Tim
  last_name: Euler
- first_name: Alina
  full_name: Diederichs, Alina
  last_name: Diederichs
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Tobias
  full_name: Heußler, Tobias
  last_name: Heußler
- first_name: Barbara
  full_name: Seegebarth, Barbara
  last_name: Seegebarth
citation:
  alphadin: '<span style="font-variant:small-caps;">Euler, Tim</span> ; <span style="font-variant:small-caps;">Diederichs,
    Alina</span> ; <span style="font-variant:small-caps;">Schäfers, Tobias</span>
    ; <span style="font-variant:small-caps;">Heußler, Tobias</span> ; <span style="font-variant:small-caps;">Seegebarth,
    Barbara</span>: The Impact of Social Distance on Ridesharing Services for Coworkers.
    In: , 2026'
  ama: 'Euler T, Diederichs A, Schäfers T, Heußler T, Seegebarth B. The Impact of
    Social Distance on Ridesharing Services for Coworkers. In: ; 2026.'
  apa: Euler, T., Diederichs, A., Schäfers, T., Heußler, T., &#38; Seegebarth, B.
    (2026). The Impact of Social Distance on Ridesharing Services for Coworkers. Presented
    at the 14th SERVSIG Conference, Braga.
  bibtex: '@inproceedings{Euler_Diederichs_Schäfers_Heußler_Seegebarth_2026, title={The
    Impact of Social Distance on Ridesharing Services for Coworkers}, author={Euler,
    Tim and Diederichs, Alina and Schäfers, Tobias and Heußler, Tobias and Seegebarth,
    Barbara}, year={2026} }'
  chicago: Euler, Tim, Alina Diederichs, Tobias Schäfers, Tobias Heußler, and Barbara
    Seegebarth. “The Impact of Social Distance on Ridesharing Services for Coworkers,”
    2026.
  ieee: T. Euler, A. Diederichs, T. Schäfers, T. Heußler, and B. Seegebarth, “The
    Impact of Social Distance on Ridesharing Services for Coworkers,” presented at
    the 14th SERVSIG Conference, Braga, 2026.
  mla: Euler, Tim, et al. <i>The Impact of Social Distance on Ridesharing Services
    for Coworkers</i>. 2026.
  short: 'T. Euler, A. Diederichs, T. Schäfers, T. Heußler, B. Seegebarth, in: 2026.'
conference:
  end_date: 2026-06-12
  location: Braga
  name: 14th SERVSIG Conference
  start_date: 2026-06-10
date_created: 2026-06-24T14:10:02Z
date_updated: 2026-06-29T08:57:55Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: The Impact of Social Distance on Ridesharing Services for Coworkers
type: conference
user_id: '220548'
year: '2026'
...
---
_id: '7019'
author:
- first_name: Tim
  full_name: Euler, Tim
  last_name: Euler
- first_name: Alina
  full_name: Diederichs, Alina
  last_name: Diederichs
- first_name: Barbara
  full_name: Seegebarth, Barbara
  last_name: Seegebarth
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Tobias
  full_name: Heußler, Tobias
  last_name: Heußler
citation:
  alphadin: '<span style="font-variant:small-caps;">Euler, Tim</span> ; <span style="font-variant:small-caps;">Diederichs,
    Alina</span> ; <span style="font-variant:small-caps;">Seegebarth, Barbara</span>
    ; <span style="font-variant:small-caps;">Schäfers, Tobias</span> ; <span style="font-variant:small-caps;">Heußler,
    Tobias</span>: The Impact of Social Distance on Ridesharing. In: , 2026'
  ama: 'Euler T, Diederichs A, Seegebarth B, Schäfers T, Heußler T. The Impact of
    Social Distance on Ridesharing. In: ; 2026.'
  apa: Euler, T., Diederichs, A., Seegebarth, B., Schäfers, T., &#38; Heußler, T.
    (2026). The Impact of Social Distance on Ridesharing. Presented at the EMAC 2026
    Spring Conference, Bath.
  bibtex: '@inproceedings{Euler_Diederichs_Seegebarth_Schäfers_Heußler_2026, title={The
    Impact of Social Distance on Ridesharing}, author={Euler, Tim and Diederichs,
    Alina and Seegebarth, Barbara and Schäfers, Tobias and Heußler, Tobias}, year={2026}
    }'
  chicago: Euler, Tim, Alina Diederichs, Barbara Seegebarth, Tobias Schäfers, and
    Tobias Heußler. “The Impact of Social Distance on Ridesharing,” 2026.
  ieee: T. Euler, A. Diederichs, B. Seegebarth, T. Schäfers, and T. Heußler, “The
    Impact of Social Distance on Ridesharing,” presented at the EMAC 2026 Spring Conference,
    Bath, 2026.
  mla: Euler, Tim, et al. <i>The Impact of Social Distance on Ridesharing</i>. 2026.
  short: 'T. Euler, A. Diederichs, B. Seegebarth, T. Schäfers, T. Heußler, in: 2026.'
conference:
  end_date: 2026-06-05
  location: Bath
  name: EMAC 2026 Spring Conference
  start_date: 2026-06-02
date_created: 2026-06-24T14:05:07Z
date_updated: 2026-06-29T08:55:47Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: The Impact of Social Distance on Ridesharing
type: conference
user_id: '220548'
year: '2026'
...
---
_id: '7018'
author:
- first_name: Benedikt
  full_name: Alberternst, Benedikt
  last_name: Alberternst
- first_name: Katharina
  full_name: Kessing, Katharina
  last_name: Kessing
- first_name: Eva
  full_name: Böhm, Eva
  last_name: Böhm
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
- first_name: Ina
  full_name: Garnefeld, Ina
  last_name: Garnefeld
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Lena
  full_name: Steinhoff, Lena
  last_name: Steinhoff
- first_name: David
  full_name: Woisetschläger, David
  last_name: Woisetschläger
citation:
  alphadin: '<span style="font-variant:small-caps;">Alberternst, Benedikt</span> ;
    <span style="font-variant:small-caps;">Kessing, Katharina</span> ; <span style="font-variant:small-caps;">Böhm,
    Eva</span> ; <span style="font-variant:small-caps;">Eggert, Andreas</span> ; <span
    style="font-variant:small-caps;">Garnefeld, Ina</span> ; <span style="font-variant:small-caps;">Schäfers,
    Tobias</span> ; <span style="font-variant:small-caps;">Steinhoff, Lena</span>
    ; <span style="font-variant:small-caps;">Woisetschläger, David</span>: A Relational
    Perspective on Responsibility for Sustainable Market Behavior. In: , 2026'
  ama: 'Alberternst B, Kessing K, Böhm E, et al. A Relational Perspective on Responsibility
    for Sustainable Market Behavior. In: ; 2026.'
  apa: Alberternst, B., Kessing, K., Böhm, E., Eggert, A., Garnefeld, I., Schäfers,
    T., … Woisetschläger, D. (2026). A Relational Perspective on Responsibility for
    Sustainable Market Behavior. Presented at the 2026 AMA Winter Academic Conference,
    Madrid.
  bibtex: '@inproceedings{Alberternst_Kessing_Böhm_Eggert_Garnefeld_Schäfers_Steinhoff_Woisetschläger_2026,
    title={A Relational Perspective on Responsibility for Sustainable Market Behavior},
    author={Alberternst, Benedikt and Kessing, Katharina and Böhm, Eva and Eggert,
    Andreas and Garnefeld, Ina and Schäfers, Tobias and Steinhoff, Lena and Woisetschläger,
    David}, year={2026} }'
  chicago: Alberternst, Benedikt, Katharina Kessing, Eva Böhm, Andreas Eggert, Ina
    Garnefeld, Tobias Schäfers, Lena Steinhoff, and David Woisetschläger. “A Relational
    Perspective on Responsibility for Sustainable Market Behavior,” 2026.
  ieee: B. Alberternst <i>et al.</i>, “A Relational Perspective on Responsibility
    for Sustainable Market Behavior,” presented at the 2026 AMA Winter Academic Conference,
    Madrid, 2026.
  mla: Alberternst, Benedikt, et al. <i>A Relational Perspective on Responsibility
    for Sustainable Market Behavior</i>. 2026.
  short: 'B. Alberternst, K. Kessing, E. Böhm, A. Eggert, I. Garnefeld, T. Schäfers,
    L. Steinhoff, D. Woisetschläger, in: 2026.'
conference:
  end_date: 2026-02-15
  location: Madrid
  name: 2026 AMA Winter Academic Conference
  start_date: 2026-02-13
date_created: 2026-06-24T13:57:25Z
date_updated: 2026-06-29T08:49:28Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: A Relational Perspective on Responsibility for Sustainable Market Behavior
type: conference
user_id: '220548'
year: '2026'
...
---
_id: '7017'
author:
- first_name: Selma
  full_name: Saracevic, Selma
  last_name: Saracevic
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
citation:
  alphadin: '<span style="font-variant:small-caps;">Saracevic, Selma</span> ; <span
    style="font-variant:small-caps;">Schäfers, Tobias</span>: The Desirability-Opportunism
    Effect: Consumers’ Bypassing Behavior in On-Demand Product Features. In: , 2026'
  ama: 'Saracevic S, Schäfers T. The Desirability-Opportunism Effect: Consumers’ Bypassing
    Behavior in On-Demand Product Features. In: ; 2026.'
  apa: 'Saracevic, S., &#38; Schäfers, T. (2026). The Desirability-Opportunism Effect:
    Consumers’ Bypassing Behavior in On-Demand Product Features. Presented at the
    2026 AMA Winter Academic Conference, Madrid.'
  bibtex: '@inproceedings{Saracevic_Schäfers_2026, title={The Desirability-Opportunism
    Effect: Consumers’ Bypassing Behavior in On-Demand Product Features}, author={Saracevic,
    Selma and Schäfers, Tobias}, year={2026} }'
  chicago: 'Saracevic, Selma, and Tobias Schäfers. “The Desirability-Opportunism Effect:
    Consumers’ Bypassing Behavior in On-Demand Product Features,” 2026.'
  ieee: 'S. Saracevic and T. Schäfers, “The Desirability-Opportunism Effect: Consumers’
    Bypassing Behavior in On-Demand Product Features,” presented at the 2026 AMA Winter
    Academic Conference, Madrid, 2026.'
  mla: 'Saracevic, Selma, and Tobias Schäfers. <i>The Desirability-Opportunism Effect:
    Consumers’ Bypassing Behavior in On-Demand Product Features</i>. 2026.'
  short: 'S. Saracevic, T. Schäfers, in: 2026.'
conference:
  end_date: 2026-02-15
  location: Madrid
  name: 2026 AMA Winter Academic Conference
  start_date: 2026-02-13
date_created: 2026-06-24T11:53:16Z
date_updated: 2026-06-24T13:21:08Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: 'The Desirability-Opportunism Effect: Consumers’ Bypassing Behavior in On-Demand
  Product Features'
type: conference
user_id: '220548'
year: '2026'
...
---
_id: '7015'
author:
- first_name: Mekhail
  full_name: Mustak, Mekhail
  last_name: Mustak
- first_name: Deva
  full_name: Rangarajan, Deva
  last_name: Rangarajan
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Wolfgang
  full_name: Ulaga, Wolfgang
  last_name: Ulaga
citation:
  alphadin: '<span style="font-variant:small-caps;">Mustak, Mekhail</span> ; <span
    style="font-variant:small-caps;">Rangarajan, Deva</span> ; <span style="font-variant:small-caps;">Schäfers,
    Tobias</span> ; <span style="font-variant:small-caps;">Ulaga, Wolfgang</span>:
    Beyond Silos: Developing an Integrated Understanding of Customer Success Management
    and Service Recovery. In: , 2025'
  ama: 'Mustak M, Rangarajan D, Schäfers T, Ulaga W. Beyond Silos: Developing an Integrated
    Understanding of Customer Success Management and Service Recovery. In: ; 2025.'
  apa: 'Mustak, M., Rangarajan, D., Schäfers, T., &#38; Ulaga, W. (2025). Beyond Silos:
    Developing an Integrated Understanding of Customer Success Management and Service
    Recovery. Presented at the Frontiers in Service 2025, Montreal.'
  bibtex: '@inproceedings{Mustak_Rangarajan_Schäfers_Ulaga_2025, title={Beyond Silos:
    Developing an Integrated Understanding of Customer Success Management and Service
    Recovery}, author={Mustak, Mekhail and Rangarajan, Deva and Schäfers, Tobias and
    Ulaga, Wolfgang}, year={2025} }'
  chicago: 'Mustak, Mekhail, Deva Rangarajan, Tobias Schäfers, and Wolfgang Ulaga.
    “Beyond Silos: Developing an Integrated Understanding of Customer Success Management
    and Service Recovery,” 2025.'
  ieee: 'M. Mustak, D. Rangarajan, T. Schäfers, and W. Ulaga, “Beyond Silos: Developing
    an Integrated Understanding of Customer Success Management and Service Recovery,”
    presented at the Frontiers in Service 2025, Montreal, 2025.'
  mla: 'Mustak, Mekhail, et al. <i>Beyond Silos: Developing an Integrated Understanding
    of Customer Success Management and Service Recovery</i>. 2025.'
  short: 'M. Mustak, D. Rangarajan, T. Schäfers, W. Ulaga, in: 2025.'
conference:
  end_date: 2025-07-20
  location: Montreal
  name: Frontiers in Service 2025
  start_date: 2025-07-16
date_created: 2026-06-24T11:15:00Z
date_updated: 2026-06-24T13:19:35Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: 'Beyond Silos: Developing an Integrated Understanding of Customer Success Management
  and Service Recovery'
type: conference
user_id: '220548'
year: '2025'
...
---
_id: '7014'
author:
- first_name: Frederik
  full_name: Huth, Frederik
  last_name: Huth
- first_name: Selma
  full_name: Saracevic, Selma
  last_name: Saracevic
- first_name: Jan
  full_name: Klein, Jan
  last_name: Klein
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Sven
  full_name: Henkel, Sven
  last_name: Henkel
citation:
  alphadin: '<span style="font-variant:small-caps;">Huth, Frederik</span> ; <span
    style="font-variant:small-caps;">Saracevic, Selma</span> ; <span style="font-variant:small-caps;">Klein,
    Jan</span> ; <span style="font-variant:small-caps;">Schäfers, Tobias</span> ;
    <span style="font-variant:small-caps;">Henkel, Sven</span>: Product Feature Servitization
    - Exploring consumer perceptions. In: , 2025'
  ama: 'Huth F, Saracevic S, Klein J, Schäfers T, Henkel S. Product Feature Servitization
    - Exploring consumer perceptions. In: ; 2025.'
  apa: Huth, F., Saracevic, S., Klein, J., Schäfers, T., &#38; Henkel, S. (2025).
    Product Feature Servitization - Exploring consumer perceptions. Presented at the
    Frontiers in Service 2025, Montreal.
  bibtex: '@inproceedings{Huth_Saracevic_Klein_Schäfers_Henkel_2025, title={Product
    Feature Servitization - Exploring consumer perceptions}, author={Huth, Frederik
    and Saracevic, Selma and Klein, Jan and Schäfers, Tobias and Henkel, Sven}, year={2025}
    }'
  chicago: Huth, Frederik, Selma Saracevic, Jan Klein, Tobias Schäfers, and Sven Henkel.
    “Product Feature Servitization - Exploring Consumer Perceptions,” 2025.
  ieee: F. Huth, S. Saracevic, J. Klein, T. Schäfers, and S. Henkel, “Product Feature
    Servitization - Exploring consumer perceptions,” presented at the Frontiers in
    Service 2025, Montreal, 2025.
  mla: Huth, Frederik, et al. <i>Product Feature Servitization - Exploring Consumer
    Perceptions</i>. 2025.
  short: 'F. Huth, S. Saracevic, J. Klein, T. Schäfers, S. Henkel, in: 2025.'
conference:
  end_date: 2025-07-20
  location: Montreal
  name: Frontiers in Service 2025
  start_date: 2025-07-16
date_created: 2026-06-24T11:13:31Z
date_updated: 2026-06-24T13:18:45Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: Product Feature Servitization - Exploring consumer perceptions
type: conference
user_id: '220548'
year: '2025'
...
---
_id: '7013'
author:
- first_name: Frederik
  full_name: Huth, Frederik
  last_name: Huth
- first_name: Selma
  full_name: Saracevic, Selma
  last_name: Saracevic
- first_name: Jan F.
  full_name: Klein, Jan F.
  last_name: Klein
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Sven
  full_name: Henkel, Sven
  last_name: Henkel
citation:
  alphadin: '<span style="font-variant:small-caps;">Huth, Frederik</span> ; <span
    style="font-variant:small-caps;">Saracevic, Selma</span> ; <span style="font-variant:small-caps;">Klein,
    Jan F.</span> ; <span style="font-variant:small-caps;">Schäfers, Tobias</span>
    ; <span style="font-variant:small-caps;">Henkel, Sven</span>: On-Demand Features
    - Exploring consumer perceptions. In: , 2025'
  ama: 'Huth F, Saracevic S, Klein JF, Schäfers T, Henkel S. On-Demand Features -
    Exploring consumer perceptions. In: ; 2025.'
  apa: Huth, F., Saracevic, S., Klein, J. F., Schäfers, T., &#38; Henkel, S. (2025).
    On-Demand Features - Exploring consumer perceptions. Presented at the 19th International
    Research Symposium on Service Excellence in Management (QUIS19), Rome.
  bibtex: '@inproceedings{Huth_Saracevic_Klein_Schäfers_Henkel_2025, title={On-Demand
    Features - Exploring consumer perceptions}, author={Huth, Frederik and Saracevic,
    Selma and Klein, Jan F. and Schäfers, Tobias and Henkel, Sven}, year={2025} }'
  chicago: Huth, Frederik, Selma Saracevic, Jan F. Klein, Tobias Schäfers, and Sven
    Henkel. “On-Demand Features - Exploring Consumer Perceptions,” 2025.
  ieee: F. Huth, S. Saracevic, J. F. Klein, T. Schäfers, and S. Henkel, “On-Demand
    Features - Exploring consumer perceptions,” presented at the 19th International
    Research Symposium on Service Excellence in Management (QUIS19), Rome, 2025.
  mla: Huth, Frederik, et al. <i>On-Demand Features - Exploring Consumer Perceptions</i>.
    2025.
  short: 'F. Huth, S. Saracevic, J.F. Klein, T. Schäfers, S. Henkel, in: 2025.'
conference:
  end_date: 2025-06-06
  location: Rome
  name: 19th International Research Symposium on Service Excellence in Management
    (QUIS19)
  start_date: 2025-06-03
date_created: 2026-06-24T11:09:45Z
date_updated: 2026-06-24T13:17:03Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: On-Demand Features - Exploring consumer perceptions
type: conference
user_id: '220548'
year: '2025'
...
---
_id: '7016'
author:
- first_name: Lukas
  full_name: Breustedt, Lukas
  last_name: Breustedt
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Sabine
  full_name: Benoit, Sabine
  last_name: Benoit
citation:
  alphadin: '<span style="font-variant:small-caps;">Breustedt, Lukas</span> ; <span
    style="font-variant:small-caps;">Schäfers, Tobias</span> ; <span style="font-variant:small-caps;">Benoit,
    Sabine</span>: Navigating the Convenience Dilemma: The Differential Effects of
    In-Store Mobile Search. In: , 2025'
  ama: 'Breustedt L, Schäfers T, Benoit S. Navigating the Convenience Dilemma: The
    Differential Effects of In-Store Mobile Search. In: ; 2025.'
  apa: 'Breustedt, L., Schäfers, T., &#38; Benoit, S. (2025). Navigating the Convenience
    Dilemma: The Differential Effects of In-Store Mobile Search. Presented at the
    Frontiers in Service 2025, Montreal.'
  bibtex: '@inproceedings{Breustedt_Schäfers_Benoit_2025, title={Navigating the Convenience
    Dilemma: The Differential Effects of In-Store Mobile Search}, author={Breustedt,
    Lukas and Schäfers, Tobias and Benoit, Sabine}, year={2025} }'
  chicago: 'Breustedt, Lukas, Tobias Schäfers, and Sabine Benoit. “Navigating the
    Convenience Dilemma: The Differential Effects of In-Store Mobile Search,” 2025.'
  ieee: 'L. Breustedt, T. Schäfers, and S. Benoit, “Navigating the Convenience Dilemma:
    The Differential Effects of In-Store Mobile Search,” presented at the Frontiers
    in Service 2025, Montreal, 2025.'
  mla: 'Breustedt, Lukas, et al. <i>Navigating the Convenience Dilemma: The Differential
    Effects of In-Store Mobile Search</i>. 2025.'
  short: 'L. Breustedt, T. Schäfers, S. Benoit, in: 2025.'
conference:
  end_date: 2025-07-20
  location: Montreal
  name: Frontiers in Service 2025
  start_date: 2025-07-16
date_created: 2026-06-24T11:17:54Z
date_updated: 2026-06-24T13:14:38Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: 'Navigating the Convenience Dilemma: The Differential Effects of In-Store Mobile
  Search'
type: conference
user_id: '220548'
year: '2025'
...
---
_id: '7012'
author:
- first_name: Lukas
  full_name: Breustedt, Lukas
  last_name: Breustedt
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Sabine
  full_name: Benoit, Sabine
  last_name: Benoit
citation:
  alphadin: '<span style="font-variant:small-caps;">Breustedt, Lukas</span> ; <span
    style="font-variant:small-caps;">Schäfers, Tobias</span> ; <span style="font-variant:small-caps;">Benoit,
    Sabine</span>: Navigating the Convenience Dilemma: The Differential Effects of
    In-Store Mobile Search. In: , 2025'
  ama: 'Breustedt L, Schäfers T, Benoit S. Navigating the Convenience Dilemma: The
    Differential Effects of In-Store Mobile Search. In: ; 2025.'
  apa: 'Breustedt, L., Schäfers, T., &#38; Benoit, S. (2025). Navigating the Convenience
    Dilemma: The Differential Effects of In-Store Mobile Search. Presented at the
    19th International Research Symposium on Service Excellence in Management (QUIS19),
    Rome.'
  bibtex: '@inproceedings{Breustedt_Schäfers_Benoit_2025, title={Navigating the Convenience
    Dilemma: The Differential Effects of In-Store Mobile Search}, author={Breustedt,
    Lukas and Schäfers, Tobias and Benoit, Sabine}, year={2025} }'
  chicago: 'Breustedt, Lukas, Tobias Schäfers, and Sabine Benoit. “Navigating the
    Convenience Dilemma: The Differential Effects of In-Store Mobile Search,” 2025.'
  ieee: 'L. Breustedt, T. Schäfers, and S. Benoit, “Navigating the Convenience Dilemma:
    The Differential Effects of In-Store Mobile Search,” presented at the 19th International
    Research Symposium on Service Excellence in Management (QUIS19), Rome, 2025.'
  mla: 'Breustedt, Lukas, et al. <i>Navigating the Convenience Dilemma: The Differential
    Effects of In-Store Mobile Search</i>. 2025.'
  short: 'L. Breustedt, T. Schäfers, S. Benoit, in: 2025.'
conference:
  end_date: 2025-06-06
  location: Rome
  name: 19th International Research Symposium on Service Excellence in Management
    (QUIS19)
  start_date: 2025-06-03
date_created: 2026-06-24T11:08:20Z
date_updated: 2026-06-24T13:12:25Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: 'Navigating the Convenience Dilemma: The Differential Effects of In-Store Mobile
  Search'
type: conference
user_id: '220548'
year: '2025'
...
---
_id: '7011'
author:
- first_name: Lukas
  full_name: Breustedt, Lukas
  last_name: Breustedt
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Michel
  full_name: van der Borgh, Michel
  last_name: van der Borgh
citation:
  alphadin: '<span style="font-variant:small-caps;">Breustedt, Lukas</span> ; <span
    style="font-variant:small-caps;">Schäfers, Tobias</span> ; <span style="font-variant:small-caps;">van
    der Borgh, Michel</span>: Customer Journey Mining in Retail: A Process Mining
    Approach for Analyzing and Managing Customer Journeys. In: , 2025'
  ama: 'Breustedt L, Schäfers T, van der Borgh M. Customer Journey Mining in Retail:
    A Process Mining Approach for Analyzing and Managing Customer Journeys. In: ;
    2025.'
  apa: 'Breustedt, L., Schäfers, T., &#38; van der Borgh, M. (2025). Customer Journey
    Mining in Retail: A Process Mining Approach for Analyzing and Managing Customer
    Journeys. Presented at the 19th International Research Symposium on Service Excellence
    in Management (QUIS19), Rome.'
  bibtex: '@inproceedings{Breustedt_Schäfers_van der Borgh_2025, title={Customer Journey
    Mining in Retail: A Process Mining Approach for Analyzing and Managing Customer
    Journeys}, author={Breustedt, Lukas and Schäfers, Tobias and van der Borgh, Michel},
    year={2025} }'
  chicago: 'Breustedt, Lukas, Tobias Schäfers, and Michel van der Borgh. “Customer
    Journey Mining in Retail: A Process Mining Approach for Analyzing and Managing
    Customer Journeys,” 2025.'
  ieee: 'L. Breustedt, T. Schäfers, and M. van der Borgh, “Customer Journey Mining
    in Retail: A Process Mining Approach for Analyzing and Managing Customer Journeys,”
    presented at the 19th International Research Symposium on Service Excellence in
    Management (QUIS19), Rome, 2025.'
  mla: 'Breustedt, Lukas, et al. <i>Customer Journey Mining in Retail: A Process Mining
    Approach for Analyzing and Managing Customer Journeys</i>. 2025.'
  short: 'L. Breustedt, T. Schäfers, M. van der Borgh, in: 2025.'
conference:
  end_date: 2025-06-06
  location: Rome
  name: 19th International Research Symposium on Service Excellence in Management
    (QUIS19)
  start_date: 2025-06-03
date_created: 2026-06-24T11:06:00Z
date_updated: 2026-06-24T13:05:29Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: 'Customer Journey Mining in Retail: A Process Mining Approach for Analyzing
  and Managing Customer Journeys'
type: conference
user_id: '220548'
year: '2025'
...
---
_id: '6266'
article_number: '115244'
article_type: original
author:
- first_name: Sabine
  full_name: Benoit, Sabine
  last_name: Benoit
- first_name: Katrin
  full_name: Merfeld, Katrin
  last_name: Merfeld
- first_name: Vivian S.C.
  full_name: Tunn, Vivian S.C.
  last_name: Tunn
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Tor Wallin
  full_name: Andreassen, Tor Wallin
  last_name: Andreassen
citation:
  alphadin: '<span style="font-variant:small-caps;">Benoit, Sabine</span> ; <span
    style="font-variant:small-caps;">Merfeld, Katrin</span> ; <span style="font-variant:small-caps;">Tunn,
    Vivian S.C.</span> ; <span style="font-variant:small-caps;">Schäfers, Tobias</span>
    ; <span style="font-variant:small-caps;">Andreassen, Tor Wallin</span>: The B2B
    sharing economy: Framework, implications, and future research. In: <i>Journal
    of Business Research</i> Bd. 191, Elsevier BV (2025)'
  ama: 'Benoit S, Merfeld K, Tunn VSC, Schäfers T, Andreassen TW. The B2B sharing
    economy: Framework, implications, and future research. <i>Journal of Business
    Research</i>. 2025;191. doi:<a href="https://doi.org/10.1016/j.jbusres.2025.115244">10.1016/j.jbusres.2025.115244</a>'
  apa: 'Benoit, S., Merfeld, K., Tunn, V. S. C., Schäfers, T., &#38; Andreassen, T.
    W. (2025). The B2B sharing economy: Framework, implications, and future research.
    <i>Journal of Business Research</i>, <i>191</i>. <a href="https://doi.org/10.1016/j.jbusres.2025.115244">https://doi.org/10.1016/j.jbusres.2025.115244</a>'
  bibtex: '@article{Benoit_Merfeld_Tunn_Schäfers_Andreassen_2025, title={The B2B sharing
    economy: Framework, implications, and future research}, volume={191}, DOI={<a
    href="https://doi.org/10.1016/j.jbusres.2025.115244">10.1016/j.jbusres.2025.115244</a>},
    number={115244}, journal={Journal of Business Research}, publisher={Elsevier BV},
    author={Benoit, Sabine and Merfeld, Katrin and Tunn, Vivian S.C. and Schäfers,
    Tobias and Andreassen, Tor Wallin}, year={2025} }'
  chicago: 'Benoit, Sabine, Katrin Merfeld, Vivian S.C. Tunn, Tobias Schäfers, and
    Tor Wallin Andreassen. “The B2B Sharing Economy: Framework, Implications, and
    Future Research.” <i>Journal of Business Research</i> 191 (2025). <a href="https://doi.org/10.1016/j.jbusres.2025.115244">https://doi.org/10.1016/j.jbusres.2025.115244</a>.'
  ieee: 'S. Benoit, K. Merfeld, V. S. C. Tunn, T. Schäfers, and T. W. Andreassen,
    “The B2B sharing economy: Framework, implications, and future research,” <i>Journal
    of Business Research</i>, vol. 191, 2025.'
  mla: 'Benoit, Sabine, et al. “The B2B Sharing Economy: Framework, Implications,
    and Future Research.” <i>Journal of Business Research</i>, vol. 191, 115244, Elsevier
    BV, 2025, doi:<a href="https://doi.org/10.1016/j.jbusres.2025.115244">10.1016/j.jbusres.2025.115244</a>.'
  short: S. Benoit, K. Merfeld, V.S.C. Tunn, T. Schäfers, T.W. Andreassen, Journal
    of Business Research 191 (2025).
date_created: 2025-11-04T13:53:58Z
date_updated: 2026-03-17T15:29:28Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
doi: 10.1016/j.jbusres.2025.115244
intvolume: '       191'
language:
- iso: eng
main_file_link:
- open_access: '1'
  url: https://doi.org/10.1016/j.jbusres.2025.115244
oa: '1'
publication: Journal of Business Research
publication_identifier:
  issn:
  - '01482963'
publication_status: published
publisher: Elsevier BV
quality_controlled: '1'
status: public
title: 'The B2B sharing economy: Framework, implications, and future research'
type: journal_article
user_id: '263827'
volume: 191
year: '2025'
...
---
_id: '5906'
author:
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
citation:
  alphadin: '<span style="font-variant:small-caps;">Schäfers, Tobias</span>: Sharing
    is Caring? Wahrnehmungen und Verhalten der Nachfrager im Rahmen zugangsbasierter
    Dienstleistungen. In: <span style="font-variant:small-caps;">Albers, G.</span>
    ; <span style="font-variant:small-caps;">Hamann, H.</span> (Hrsg.): <i>Vertrieb
    und Vertrag an der Schwelle zur digitalen Dienstleistungswirtschaft</i>. Tübingen :
    Mohr Siebeck, 2025, S. 207–215'
  ama: 'Schäfers T. Sharing is Caring? Wahrnehmungen und Verhalten der Nachfrager
    im Rahmen zugangsbasierter Dienstleistungen. In: Albers G, Hamann H, eds. <i>Vertrieb
    und Vertrag an der Schwelle zur digitalen Dienstleistungswirtschaft</i>. Tübingen:
    Mohr Siebeck; 2025:207-215. doi:<a href="https://doi.org/10.1628/978-3-16-164418-4">10.1628/978-3-16-164418-4</a>'
  apa: 'Schäfers, T. (2025). Sharing is Caring? Wahrnehmungen und Verhalten der Nachfrager
    im Rahmen zugangsbasierter Dienstleistungen. In G. Albers &#38; H. Hamann (Eds.),
    <i>Vertrieb und Vertrag an der Schwelle zur digitalen Dienstleistungswirtschaft</i>
    (pp. 207–215). Tübingen: Mohr Siebeck. <a href="https://doi.org/10.1628/978-3-16-164418-4">https://doi.org/10.1628/978-3-16-164418-4</a>'
  bibtex: '@inbook{Schäfers_2025, place={Tübingen}, title={Sharing is Caring? Wahrnehmungen
    und Verhalten der Nachfrager im Rahmen zugangsbasierter Dienstleistungen}, DOI={<a
    href="https://doi.org/10.1628/978-3-16-164418-4">10.1628/978-3-16-164418-4</a>},
    booktitle={Vertrieb und Vertrag an der Schwelle zur digitalen Dienstleistungswirtschaft},
    publisher={Mohr Siebeck}, author={Schäfers, Tobias}, editor={Albers, Gregor and
    Hamann, HanjoEditors}, year={2025}, pages={207–215} }'
  chicago: 'Schäfers, Tobias. “Sharing is Caring? Wahrnehmungen und Verhalten der
    Nachfrager im Rahmen zugangsbasierter Dienstleistungen.” In <i>Vertrieb und Vertrag
    an der Schwelle zur digitalen Dienstleistungswirtschaft</i>, edited by Gregor
    Albers and Hanjo Hamann, 207–15. Tübingen: Mohr Siebeck, 2025. <a href="https://doi.org/10.1628/978-3-16-164418-4">https://doi.org/10.1628/978-3-16-164418-4</a>.'
  ieee: 'T. Schäfers, “Sharing is Caring? Wahrnehmungen und Verhalten der Nachfrager
    im Rahmen zugangsbasierter Dienstleistungen,” in <i>Vertrieb und Vertrag an der
    Schwelle zur digitalen Dienstleistungswirtschaft</i>, G. Albers and H. Hamann,
    Eds. Tübingen: Mohr Siebeck, 2025, pp. 207–215.'
  mla: Schäfers, Tobias. “Sharing is Caring? Wahrnehmungen und Verhalten der Nachfrager
    im Rahmen zugangsbasierter Dienstleistungen.” <i>Vertrieb und Vertrag an der Schwelle
    zur digitalen Dienstleistungswirtschaft</i>, edited by Gregor Albers and Hanjo
    Hamann, Mohr Siebeck, 2025, pp. 207–15, doi:<a href="https://doi.org/10.1628/978-3-16-164418-4">10.1628/978-3-16-164418-4</a>.
  short: 'T. Schäfers, in: G. Albers, H. Hamann (Eds.), Vertrieb und Vertrag an der
    Schwelle zur digitalen Dienstleistungswirtschaft, Mohr Siebeck, Tübingen, 2025,
    pp. 207–215.'
date_created: 2025-05-06T09:11:18Z
date_updated: 2026-03-17T15:29:23Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
doi: 10.1628/978-3-16-164418-4
editor:
- first_name: Gregor
  full_name: Albers, Gregor
  last_name: Albers
- first_name: Hanjo
  full_name: Hamann, Hanjo
  last_name: Hamann
language:
- iso: ger
main_file_link:
- open_access: '1'
  url: https://doi.org/10.1628/978-3-16-164418-4
oa: '1'
page: 207-215
place: Tübingen
publication: Vertrieb und Vertrag an der Schwelle zur digitalen Dienstleistungswirtschaft
publication_identifier:
  eisbn:
  - 978-3-16-164418- 4
publication_status: published
publisher: Mohr Siebeck
status: public
title: Sharing is Caring? Wahrnehmungen und Verhalten der Nachfrager im Rahmen zugangsbasierter
  Dienstleistungen
type: book_chapter
user_id: '220548'
year: '2025'
...
---
_id: '5492'
author:
- first_name: Dorian
  full_name: Florea, Dorian
  last_name: Florea
- first_name: Ashwin
  full_name: Baliga, Ashwin
  last_name: Baliga
- first_name: Deva
  full_name: Rangarajan, Deva
  last_name: Rangarajan
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
citation:
  alphadin: '<span style="font-variant:small-caps;">Florea, Dorian</span> ; <span
    style="font-variant:small-caps;">Baliga, Ashwin</span> ; <span style="font-variant:small-caps;">Rangarajan,
    Deva</span> ; <span style="font-variant:small-caps;">Schäfers, Tobias</span>:
    Customer Education in Value-Based Selling. In: , 2025'
  ama: 'Florea D, Baliga A, Rangarajan D, Schäfers T. Customer Education in Value-Based
    Selling. In: ; 2025.'
  apa: Florea, D., Baliga, A., Rangarajan, D., &#38; Schäfers, T. (2025). Customer
    Education in Value-Based Selling. Presented at the 8th Industrial Marketing Management
    Summit, Sarajevo.
  bibtex: '@inproceedings{Florea_Baliga_Rangarajan_Schäfers_2025, title={Customer
    Education in Value-Based Selling}, author={Florea, Dorian and Baliga, Ashwin and
    Rangarajan, Deva and Schäfers, Tobias}, year={2025} }'
  chicago: Florea, Dorian, Ashwin Baliga, Deva Rangarajan, and Tobias Schäfers. “Customer
    Education in Value-Based Selling,” 2025.
  ieee: D. Florea, A. Baliga, D. Rangarajan, and T. Schäfers, “Customer Education
    in Value-Based Selling,” presented at the 8th Industrial Marketing Management
    Summit, Sarajevo, 2025.
  mla: Florea, Dorian, et al. <i>Customer Education in Value-Based Selling</i>. 2025.
  short: 'D. Florea, A. Baliga, D. Rangarajan, T. Schäfers, in: 2025.'
conference:
  end_date: 2025-01-17
  location: Sarajevo
  name: 8th Industrial Marketing Management Summit
  start_date: 2025-01-15
date_created: 2025-01-31T13:27:58Z
date_updated: 2026-03-17T15:29:19Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: Customer Education in Value-Based Selling
type: conference
user_id: '220548'
year: '2025'
...
---
_id: '5404'
article_type: original
author:
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Daniela
  full_name: Hülsebusch, Daniela
  last_name: Hülsebusch
- first_name: Gerrit
  full_name: Cziehso, Gerrit
  last_name: Cziehso
citation:
  alphadin: '<span style="font-variant:small-caps;">Schäfers, Tobias</span> ; <span
    style="font-variant:small-caps;">Hülsebusch, Daniela</span> ; <span style="font-variant:small-caps;">Cziehso,
    Gerrit</span>: “Come and visit us!”: The effects of factory tour participation
    on customers. In: <i>Industrial Marketing Management</i> Bd. 125, Elsevier BV
    (2025), S. 169–178'
  ama: 'Schäfers T, Hülsebusch D, Cziehso G. “Come and visit us!”: The effects of
    factory tour participation on customers. <i>Industrial Marketing Management</i>.
    2025;125:169-178. doi:<a href="https://doi.org/10.1016/j.indmarman.2025.01.004">10.1016/j.indmarman.2025.01.004</a>'
  apa: 'Schäfers, T., Hülsebusch, D., &#38; Cziehso, G. (2025). “Come and visit us!”:
    The effects of factory tour participation on customers. <i>Industrial Marketing
    Management</i>, <i>125</i>, 169–178. <a href="https://doi.org/10.1016/j.indmarman.2025.01.004">https://doi.org/10.1016/j.indmarman.2025.01.004</a>'
  bibtex: '@article{Schäfers_Hülsebusch_Cziehso_2025, title={“Come and visit us!”:
    The effects of factory tour participation on customers}, volume={125}, DOI={<a
    href="https://doi.org/10.1016/j.indmarman.2025.01.004">10.1016/j.indmarman.2025.01.004</a>},
    journal={Industrial Marketing Management}, publisher={Elsevier BV}, author={Schäfers,
    Tobias and Hülsebusch, Daniela and Cziehso, Gerrit}, year={2025}, pages={169–178}
    }'
  chicago: 'Schäfers, Tobias, Daniela Hülsebusch, and Gerrit Cziehso. “‘Come and Visit
    Us!’: The Effects of Factory Tour Participation on Customers.” <i>Industrial Marketing
    Management</i> 125 (2025): 169–78. <a href="https://doi.org/10.1016/j.indmarman.2025.01.004">https://doi.org/10.1016/j.indmarman.2025.01.004</a>.'
  ieee: 'T. Schäfers, D. Hülsebusch, and G. Cziehso, “‘Come and visit us!’: The effects
    of factory tour participation on customers,” <i>Industrial Marketing Management</i>,
    vol. 125, pp. 169–178, 2025.'
  mla: 'Schäfers, Tobias, et al. “‘Come and Visit Us!’: The Effects of Factory Tour
    Participation on Customers.” <i>Industrial Marketing Management</i>, vol. 125,
    Elsevier BV, 2025, pp. 169–78, doi:<a href="https://doi.org/10.1016/j.indmarman.2025.01.004">10.1016/j.indmarman.2025.01.004</a>.'
  short: T. Schäfers, D. Hülsebusch, G. Cziehso, Industrial Marketing Management 125
    (2025) 169–178.
date_created: 2025-01-27T08:27:18Z
date_updated: 2026-03-17T15:29:17Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
doi: 10.1016/j.indmarman.2025.01.004
intvolume: '       125'
language:
- iso: eng
main_file_link:
- open_access: '1'
  url: https://doi.org/10.1016/j.indmarman.2025.01.004
oa: '1'
page: 169-178
publication: Industrial Marketing Management
publication_identifier:
  issn:
  - 0019-8501
publication_status: published
publisher: Elsevier BV
quality_controlled: '1'
status: public
title: '“Come and visit us!”: The effects of factory tour participation on customers'
type: journal_article
user_id: '220548'
volume: 125
year: '2025'
...
---
_id: '5405'
article_number: '109498'
article_type: original
author:
- first_name: Gopalakrishnan
  full_name: Narayanamurthy, Gopalakrishnan
  last_name: Narayanamurthy
- first_name: R Sai Shiva
  full_name: Jayanth, R Sai Shiva
  last_name: Jayanth
- first_name: Roger
  full_name: Moser, Roger
  last_name: Moser
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Narayan Prasad
  full_name: Nagendra, Narayan Prasad
  last_name: Nagendra
citation:
  alphadin: '<span style="font-variant:small-caps;">Narayanamurthy, Gopalakrishnan</span>
    ; <span style="font-variant:small-caps;">Jayanth, R Sai Shiva</span> ; <span style="font-variant:small-caps;">Moser,
    Roger</span> ; <span style="font-variant:small-caps;">Schäfers, Tobias</span>
    ; <span style="font-variant:small-caps;">Nagendra, Narayan Prasad</span>: Data-driven
    digital transformation for uncertainty reduction – Application of satellite imagery
    analytics in institutional crop credit management. In: <i>International Journal
    of Production Economics</i> Bd. 280, Elsevier BV (2025)'
  ama: Narayanamurthy G, Jayanth RSS, Moser R, Schäfers T, Nagendra NP. Data-driven
    digital transformation for uncertainty reduction – Application of satellite imagery
    analytics in institutional crop credit management. <i>International Journal of
    Production Economics</i>. 2025;280. doi:<a href="https://doi.org/10.1016/j.ijpe.2024.109498">10.1016/j.ijpe.2024.109498</a>
  apa: Narayanamurthy, G., Jayanth, R. S. S., Moser, R., Schäfers, T., &#38; Nagendra,
    N. P. (2025). Data-driven digital transformation for uncertainty reduction – Application
    of satellite imagery analytics in institutional crop credit management. <i>International
    Journal of Production Economics</i>, <i>280</i>. <a href="https://doi.org/10.1016/j.ijpe.2024.109498">https://doi.org/10.1016/j.ijpe.2024.109498</a>
  bibtex: '@article{Narayanamurthy_Jayanth_Moser_Schäfers_Nagendra_2025, title={Data-driven
    digital transformation for uncertainty reduction – Application of satellite imagery
    analytics in institutional crop credit management}, volume={280}, DOI={<a href="https://doi.org/10.1016/j.ijpe.2024.109498">10.1016/j.ijpe.2024.109498</a>},
    number={109498}, journal={International Journal of Production Economics}, publisher={Elsevier
    BV}, author={Narayanamurthy, Gopalakrishnan and Jayanth, R Sai Shiva and Moser,
    Roger and Schäfers, Tobias and Nagendra, Narayan Prasad}, year={2025} }'
  chicago: Narayanamurthy, Gopalakrishnan, R Sai Shiva Jayanth, Roger Moser, Tobias
    Schäfers, and Narayan Prasad Nagendra. “Data-Driven Digital Transformation for
    Uncertainty Reduction – Application of Satellite Imagery Analytics in Institutional
    Crop Credit Management.” <i>International Journal of Production Economics</i>
    280 (2025). <a href="https://doi.org/10.1016/j.ijpe.2024.109498">https://doi.org/10.1016/j.ijpe.2024.109498</a>.
  ieee: G. Narayanamurthy, R. S. S. Jayanth, R. Moser, T. Schäfers, and N. P. Nagendra,
    “Data-driven digital transformation for uncertainty reduction – Application of
    satellite imagery analytics in institutional crop credit management,” <i>International
    Journal of Production Economics</i>, vol. 280, 2025.
  mla: Narayanamurthy, Gopalakrishnan, et al. “Data-Driven Digital Transformation
    for Uncertainty Reduction – Application of Satellite Imagery Analytics in Institutional
    Crop Credit Management.” <i>International Journal of Production Economics</i>,
    vol. 280, 109498, Elsevier BV, 2025, doi:<a href="https://doi.org/10.1016/j.ijpe.2024.109498">10.1016/j.ijpe.2024.109498</a>.
  short: G. Narayanamurthy, R.S.S. Jayanth, R. Moser, T. Schäfers, N.P. Nagendra,
    International Journal of Production Economics 280 (2025).
date_created: 2025-01-27T08:29:59Z
date_updated: 2026-03-17T15:29:17Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
doi: 10.1016/j.ijpe.2024.109498
intvolume: '       280'
language:
- iso: eng
main_file_link:
- open_access: '1'
  url: https://doi.org/10.1016/j.ijpe.2024.109498
oa: '1'
publication: International Journal of Production Economics
publication_identifier:
  issn:
  - 0925-5273
publication_status: published
publisher: Elsevier BV
quality_controlled: '1'
status: public
title: Data-driven digital transformation for uncertainty reduction – Application
  of satellite imagery analytics in institutional crop credit management
type: journal_article
user_id: '220548'
volume: 280
year: '2025'
...
---
_id: '4876'
author:
- first_name: Timo
  full_name: Mandler, Timo
  last_name: Mandler
- first_name: Gerrit P.
  full_name: Cziehso, Gerrit P.
  last_name: Cziehso
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
  orcid_put_code_url: https://api.orcid.org/v2.0/0000-0002-2533-335X/work/165775033
- first_name: Ann‐Kristin
  full_name: Kupfer, Ann‐Kristin
  last_name: Kupfer
- first_name: Alexander
  full_name: Mafael, Alexander
  last_name: Mafael
citation:
  alphadin: '<span style="font-variant:small-caps;">Mandler, Timo</span> ; <span style="font-variant:small-caps;">Cziehso,
    Gerrit P.</span> ; <span style="font-variant:small-caps;">Schäfers, Tobias</span>
    ; <span style="font-variant:small-caps;">Kupfer, Ann‐Kristin</span> ; <span style="font-variant:small-caps;">Mafael,
    Alexander</span>: This article is… Consumer reactions to unfinished teasers for
    digital content. In: <i>Psychology &#38; Marketing</i>, Wiley (2024)'
  ama: Mandler T, Cziehso GP, Schäfers T, Kupfer A, Mafael A. This article is… Consumer
    reactions to unfinished teasers for digital content. <i>Psychology &#38; Marketing</i>.
    2024. doi:<a href="https://doi.org/10.1002/mar.22098">10.1002/mar.22098</a>
  apa: Mandler, T., Cziehso, G. P., Schäfers, T., Kupfer, A., &#38; Mafael, A. (2024).
    This article is… Consumer reactions to unfinished teasers for digital content.
    <i>Psychology &#38; Marketing</i>. <a href="https://doi.org/10.1002/mar.22098">https://doi.org/10.1002/mar.22098</a>
  bibtex: '@article{Mandler_Cziehso_Schäfers_Kupfer_Mafael_2024, title={This article
    is… Consumer reactions to unfinished teasers for digital content}, DOI={<a href="https://doi.org/10.1002/mar.22098">10.1002/mar.22098</a>},
    journal={Psychology &#38; Marketing}, publisher={Wiley}, author={Mandler, Timo
    and Cziehso, Gerrit P. and Schäfers, Tobias and Kupfer, Ann‐Kristin and Mafael,
    Alexander}, year={2024} }'
  chicago: Mandler, Timo, Gerrit P. Cziehso, Tobias Schäfers, Ann‐Kristin Kupfer,
    and Alexander Mafael. “This Article Is… Consumer Reactions to Unfinished Teasers
    for Digital Content.” <i>Psychology &#38; Marketing</i>, 2024. <a href="https://doi.org/10.1002/mar.22098">https://doi.org/10.1002/mar.22098</a>.
  ieee: T. Mandler, G. P. Cziehso, T. Schäfers, A. Kupfer, and A. Mafael, “This article
    is… Consumer reactions to unfinished teasers for digital content,” <i>Psychology
    &#38; Marketing</i>, 2024.
  mla: Mandler, Timo, et al. “This Article Is… Consumer Reactions to Unfinished Teasers
    for Digital Content.” <i>Psychology &#38; Marketing</i>, Wiley, 2024, doi:<a href="https://doi.org/10.1002/mar.22098">10.1002/mar.22098</a>.
  short: T. Mandler, G.P. Cziehso, T. Schäfers, A. Kupfer, A. Mafael, Psychology &#38;
    Marketing (2024).
date_created: 2024-08-19T14:09:43Z
date_updated: 2026-06-08T10:13:50Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
doi: 10.1002/mar.22098
language:
- iso: eng
main_file_link:
- open_access: '1'
  url: https://doi.org/10.1002/mar.22098
oa: '1'
publication: Psychology & Marketing
publication_identifier:
  eissn:
  - 1520-6793
  issn:
  - 0742-6046
publication_status: epub_ahead
publisher: Wiley
quality_controlled: '1'
status: public
title: This article is… Consumer reactions to unfinished teasers for digital content
tmp:
  image: /images/cc_by_nc.png
  legal_code_url: https://creativecommons.org/licenses/by-nc/4.0/legalcode
  name: Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0)
  short: CC BY-NC (4.0)
type: journal_article
user_id: '250307'
year: '2024'
...