{"quality_controlled":"1","department":[{"_id":"4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21"}],"date_created":"2026-06-24T11:06:00Z","title":"Customer Journey Mining in Retail: A Process Mining Approach for Analyzing and Managing Customer Journeys","type":"conference","user_id":"220548","author":[{"full_name":"Breustedt, Lukas","last_name":"Breustedt","first_name":"Lukas"},{"last_name":"Schäfers","full_name":"Schäfers, Tobias","orcid":"0000-0002-2533-335X","id":"253685","first_name":"Tobias"},{"full_name":"van der Borgh, Michel","last_name":"van der Borgh","first_name":"Michel"}],"citation":{"chicago":"Breustedt, Lukas, Tobias Schäfers, and Michel van der Borgh. “Customer Journey Mining in Retail: A Process Mining Approach for Analyzing and Managing Customer Journeys,” 2025.","short":"L. Breustedt, T. Schäfers, M. van der Borgh, in: 2025.","mla":"Breustedt, Lukas, et al. <i>Customer Journey Mining in Retail: A Process Mining Approach for Analyzing and Managing Customer Journeys</i>. 2025.","ama":"Breustedt L, Schäfers T, van der Borgh M. Customer Journey Mining in Retail: A Process Mining Approach for Analyzing and Managing Customer Journeys. In: ; 2025.","ieee":"L. Breustedt, T. Schäfers, and M. van der Borgh, “Customer Journey Mining in Retail: A Process Mining Approach for Analyzing and Managing Customer Journeys,” presented at the 19th International Research Symposium on Service Excellence in Management (QUIS19), Rome, 2025.","alphadin":"<span style=\"font-variant:small-caps;\">Breustedt, Lukas</span> ; <span style=\"font-variant:small-caps;\">Schäfers, Tobias</span> ; <span style=\"font-variant:small-caps;\">van der Borgh, Michel</span>: Customer Journey Mining in Retail: A Process Mining Approach for Analyzing and Managing Customer Journeys. In: , 2025","bibtex":"@inproceedings{Breustedt_Schäfers_van der Borgh_2025, title={Customer Journey Mining in Retail: A Process Mining Approach for Analyzing and Managing Customer Journeys}, author={Breustedt, Lukas and Schäfers, Tobias and van der Borgh, Michel}, year={2025} }","apa":"Breustedt, L., Schäfers, T., &#38; van der Borgh, M. (2025). Customer Journey Mining in Retail: A Process Mining Approach for Analyzing and Managing Customer Journeys. Presented at the 19th International Research Symposium on Service Excellence in Management (QUIS19), Rome."},"status":"public","conference":{"location":"Rome","name":"19th International Research Symposium on Service Excellence in Management (QUIS19)","end_date":"2025-06-06","start_date":"2025-06-03"},"date_updated":"2026-06-24T13:05:29Z","_id":"7011","year":"2025","language":[{"iso":"eng"}]}