conference paper yes Lukas Breustedt author Tobias Schäfers author 2536850000-0002-2533-335X Michel van der Borgh author 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21 department 19th International Research Symposium on Service Excellence in Management (QUIS19) 2025Rome eng <span style="font-variant:small-caps;">Breustedt, Lukas</span> ; <span style="font-variant:small-caps;">Schäfers, Tobias</span> ; <span style="font-variant:small-caps;">van der Borgh, Michel</span>: Customer Journey Mining in Retail: A Process Mining Approach for Analyzing and Managing Customer Journeys. In: , 2025 Breustedt, L., Schäfers, T., &#38; van der Borgh, M. (2025). Customer Journey Mining in Retail: A Process Mining Approach for Analyzing and Managing Customer Journeys. Presented at the 19th International Research Symposium on Service Excellence in Management (QUIS19), Rome. @inproceedings{Breustedt_Schäfers_van der Borgh_2025, title={Customer Journey Mining in Retail: A Process Mining Approach for Analyzing and Managing Customer Journeys}, author={Breustedt, Lukas and Schäfers, Tobias and van der Borgh, Michel}, year={2025} } L. Breustedt, T. Schäfers, and M. van der Borgh, “Customer Journey Mining in Retail: A Process Mining Approach for Analyzing and Managing Customer Journeys,” presented at the 19th International Research Symposium on Service Excellence in Management (QUIS19), Rome, 2025. Breustedt, Lukas, et al. <i>Customer Journey Mining in Retail: A Process Mining Approach for Analyzing and Managing Customer Journeys</i>. 2025. Breustedt L, Schäfers T, van der Borgh M. Customer Journey Mining in Retail: A Process Mining Approach for Analyzing and Managing Customer Journeys. In: ; 2025. Breustedt, Lukas, Tobias Schäfers, and Michel van der Borgh. “Customer Journey Mining in Retail: A Process Mining Approach for Analyzing and Managing Customer Journeys,” 2025. L. Breustedt, T. Schäfers, M. van der Borgh, in: 2025. 70112026-06-24T11:06:00Z2026-06-24T13:05:29Z