---
res:
  bibo_authorlist:
  - foaf_Person:
      foaf_givenName: Mekhail
      foaf_name: Mustak, Mekhail
      foaf_surname: Mustak
  - foaf_Person:
      foaf_givenName: Deva
      foaf_name: Rangarajan, Deva
      foaf_surname: Rangarajan
  - foaf_Person:
      foaf_givenName: Tobias
      foaf_name: Schäfers, Tobias
      foaf_surname: Schäfers
      foaf_workInfoHomepage: http://www.librecat.org/personId=253685
    orcid: 0000-0002-2533-335X
  - foaf_Person:
      foaf_givenName: Wolfgang
      foaf_name: Ulaga, Wolfgang
      foaf_surname: Ulaga
  dct_date: 2025^xs_gYear
  dct_language: eng
  dct_title: 'Beyond Silos: Developing an Integrated Understanding of Customer Success
    Management and Service Recovery@'
...