{"title":"Beyond Silos: Developing an Integrated Understanding of Customer Success Management and Service Recovery","date_created":"2026-06-24T11:15:00Z","quality_controlled":"1","department":[{"_id":"4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21"}],"type":"conference","user_id":"220548","date_updated":"2026-06-24T13:19:35Z","citation":{"ieee":"M. Mustak, D. Rangarajan, T. Schäfers, and W. Ulaga, “Beyond Silos: Developing an Integrated Understanding of Customer Success Management and Service Recovery,” presented at the Frontiers in Service 2025, Montreal, 2025.","alphadin":"<span style=\"font-variant:small-caps;\">Mustak, Mekhail</span> ; <span style=\"font-variant:small-caps;\">Rangarajan, Deva</span> ; <span style=\"font-variant:small-caps;\">Schäfers, Tobias</span> ; <span style=\"font-variant:small-caps;\">Ulaga, Wolfgang</span>: Beyond Silos: Developing an Integrated Understanding of Customer Success Management and Service Recovery. In: , 2025","apa":"Mustak, M., Rangarajan, D., Schäfers, T., &#38; Ulaga, W. (2025). Beyond Silos: Developing an Integrated Understanding of Customer Success Management and Service Recovery. Presented at the Frontiers in Service 2025, Montreal.","bibtex":"@inproceedings{Mustak_Rangarajan_Schäfers_Ulaga_2025, title={Beyond Silos: Developing an Integrated Understanding of Customer Success Management and Service Recovery}, author={Mustak, Mekhail and Rangarajan, Deva and Schäfers, Tobias and Ulaga, Wolfgang}, year={2025} }","short":"M. Mustak, D. Rangarajan, T. Schäfers, W. Ulaga, in: 2025.","chicago":"Mustak, Mekhail, Deva Rangarajan, Tobias Schäfers, and Wolfgang Ulaga. “Beyond Silos: Developing an Integrated Understanding of Customer Success Management and Service Recovery,” 2025.","mla":"Mustak, Mekhail, et al. <i>Beyond Silos: Developing an Integrated Understanding of Customer Success Management and Service Recovery</i>. 2025.","ama":"Mustak M, Rangarajan D, Schäfers T, Ulaga W. Beyond Silos: Developing an Integrated Understanding of Customer Success Management and Service Recovery. In: ; 2025."},"author":[{"last_name":"Mustak","full_name":"Mustak, Mekhail","first_name":"Mekhail"},{"full_name":"Rangarajan, Deva","last_name":"Rangarajan","first_name":"Deva"},{"id":"253685","first_name":"Tobias","last_name":"Schäfers","full_name":"Schäfers, Tobias","orcid":"0000-0002-2533-335X"},{"first_name":"Wolfgang","full_name":"Ulaga, Wolfgang","last_name":"Ulaga"}],"conference":{"location":"Montreal","name":"Frontiers in Service 2025","end_date":"2025-07-20","start_date":"2025-07-16"},"status":"public","year":"2025","_id":"7015","language":[{"iso":"eng"}]}