---
_id: '7015'
author:
- first_name: Mekhail
  full_name: Mustak, Mekhail
  last_name: Mustak
- first_name: Deva
  full_name: Rangarajan, Deva
  last_name: Rangarajan
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Wolfgang
  full_name: Ulaga, Wolfgang
  last_name: Ulaga
citation:
  alphadin: '<span style="font-variant:small-caps;">Mustak, Mekhail</span> ; <span
    style="font-variant:small-caps;">Rangarajan, Deva</span> ; <span style="font-variant:small-caps;">Schäfers,
    Tobias</span> ; <span style="font-variant:small-caps;">Ulaga, Wolfgang</span>:
    Beyond Silos: Developing an Integrated Understanding of Customer Success Management
    and Service Recovery. In: , 2025'
  ama: 'Mustak M, Rangarajan D, Schäfers T, Ulaga W. Beyond Silos: Developing an Integrated
    Understanding of Customer Success Management and Service Recovery. In: ; 2025.'
  apa: 'Mustak, M., Rangarajan, D., Schäfers, T., &#38; Ulaga, W. (2025). Beyond Silos:
    Developing an Integrated Understanding of Customer Success Management and Service
    Recovery. Presented at the Frontiers in Service 2025, Montreal.'
  bibtex: '@inproceedings{Mustak_Rangarajan_Schäfers_Ulaga_2025, title={Beyond Silos:
    Developing an Integrated Understanding of Customer Success Management and Service
    Recovery}, author={Mustak, Mekhail and Rangarajan, Deva and Schäfers, Tobias and
    Ulaga, Wolfgang}, year={2025} }'
  chicago: 'Mustak, Mekhail, Deva Rangarajan, Tobias Schäfers, and Wolfgang Ulaga.
    “Beyond Silos: Developing an Integrated Understanding of Customer Success Management
    and Service Recovery,” 2025.'
  ieee: 'M. Mustak, D. Rangarajan, T. Schäfers, and W. Ulaga, “Beyond Silos: Developing
    an Integrated Understanding of Customer Success Management and Service Recovery,”
    presented at the Frontiers in Service 2025, Montreal, 2025.'
  mla: 'Mustak, Mekhail, et al. <i>Beyond Silos: Developing an Integrated Understanding
    of Customer Success Management and Service Recovery</i>. 2025.'
  short: 'M. Mustak, D. Rangarajan, T. Schäfers, W. Ulaga, in: 2025.'
conference:
  end_date: 2025-07-20
  location: Montreal
  name: Frontiers in Service 2025
  start_date: 2025-07-16
date_created: 2026-06-24T11:15:00Z
date_updated: 2026-06-24T13:19:35Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: 'Beyond Silos: Developing an Integrated Understanding of Customer Success Management
  and Service Recovery'
type: conference
user_id: '220548'
year: '2025'
...