{"date_updated":"2026-06-29T09:03:03Z","status":"public","conference":{"name":"14th SERVSIG Conference","location":"Braga","end_date":"2026-06-12","start_date":"2026-06-10"},"author":[{"last_name":"Breustedt","full_name":"Breustedt, Lukas","first_name":"Lukas"},{"last_name":"Schäfers","orcid":"0000-0002-2533-335X","full_name":"Schäfers, Tobias","first_name":"Tobias","id":"253685"},{"last_name":"van der Borgh","full_name":"van der Borgh, Michel","first_name":"Michel"}],"citation":{"apa":"Breustedt, L., Schäfers, T., &#38; van der Borgh, M. (2026). From Event Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems. Presented at the 14th SERVSIG Conference, Braga.","bibtex":"@inproceedings{Breustedt_Schäfers_van der Borgh_2026, title={From Event Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems}, author={Breustedt, Lukas and Schäfers, Tobias and van der Borgh, Michel}, year={2026} }","alphadin":"<span style=\"font-variant:small-caps;\">Breustedt, Lukas</span> ; <span style=\"font-variant:small-caps;\">Schäfers, Tobias</span> ; <span style=\"font-variant:small-caps;\">van der Borgh, Michel</span>: From Event Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems. In: , 2026","ieee":"L. Breustedt, T. Schäfers, and M. van der Borgh, “From Event Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems,” presented at the 14th SERVSIG Conference, Braga, 2026.","ama":"Breustedt L, Schäfers T, van der Borgh M. From Event Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems. In: ; 2026.","mla":"Breustedt, Lukas, et al. <i>From Event Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems</i>. 2026.","chicago":"Breustedt, Lukas, Tobias Schäfers, and Michel van der Borgh. “From Event Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems,” 2026.","short":"L. Breustedt, T. Schäfers, M. van der Borgh, in: 2026."},"language":[{"iso":"eng"}],"_id":"7022","year":"2026","date_created":"2026-06-24T14:16:18Z","title":"From Event Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems","department":[{"_id":"4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21"}],"quality_controlled":"1","user_id":"220548","type":"conference"}