conference paper yes Lukas Breustedt author Tobias Schäfers author 2536850000-0002-2533-335X Michel van der Borgh author 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21 department 14th SERVSIG Conference 2026Braga eng Breustedt, Lukas, et al. <i>From Event Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems</i>. 2026. Breustedt L, Schäfers T, van der Borgh M. From Event Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems. In: ; 2026. L. Breustedt, T. Schäfers, M. van der Borgh, in: 2026. Breustedt, Lukas, Tobias Schäfers, and Michel van der Borgh. “From Event Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems,” 2026. <span style="font-variant:small-caps;">Breustedt, Lukas</span> ; <span style="font-variant:small-caps;">Schäfers, Tobias</span> ; <span style="font-variant:small-caps;">van der Borgh, Michel</span>: From Event Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems. In: , 2026 @inproceedings{Breustedt_Schäfers_van der Borgh_2026, title={From Event Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems}, author={Breustedt, Lukas and Schäfers, Tobias and van der Borgh, Michel}, year={2026} } Breustedt, L., Schäfers, T., &#38; van der Borgh, M. (2026). From Event Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems. Presented at the 14th SERVSIG Conference, Braga. L. Breustedt, T. Schäfers, and M. van der Borgh, “From Event Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems,” presented at the 14th SERVSIG Conference, Braga, 2026. 70222026-06-24T14:16:18Z2026-06-29T09:03:03Z