---
_id: '7022'
author:
- first_name: Lukas
  full_name: Breustedt, Lukas
  last_name: Breustedt
- first_name: Tobias
  full_name: Schäfers, Tobias
  id: '253685'
  last_name: Schäfers
  orcid: 0000-0002-2533-335X
- first_name: Michel
  full_name: van der Borgh, Michel
  last_name: van der Borgh
citation:
  alphadin: '<span style="font-variant:small-caps;">Breustedt, Lukas</span> ; <span
    style="font-variant:small-caps;">Schäfers, Tobias</span> ; <span style="font-variant:small-caps;">van
    der Borgh, Michel</span>: From Event Logs to Experiences: Process Mining of Customer
    Journeys in Retail Service Systems. In: , 2026'
  ama: 'Breustedt L, Schäfers T, van der Borgh M. From Event Logs to Experiences:
    Process Mining of Customer Journeys in Retail Service Systems. In: ; 2026.'
  apa: 'Breustedt, L., Schäfers, T., &#38; van der Borgh, M. (2026). From Event Logs
    to Experiences: Process Mining of Customer Journeys in Retail Service Systems.
    Presented at the 14th SERVSIG Conference, Braga.'
  bibtex: '@inproceedings{Breustedt_Schäfers_van der Borgh_2026, title={From Event
    Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems},
    author={Breustedt, Lukas and Schäfers, Tobias and van der Borgh, Michel}, year={2026}
    }'
  chicago: 'Breustedt, Lukas, Tobias Schäfers, and Michel van der Borgh. “From Event
    Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems,”
    2026.'
  ieee: 'L. Breustedt, T. Schäfers, and M. van der Borgh, “From Event Logs to Experiences:
    Process Mining of Customer Journeys in Retail Service Systems,” presented at the
    14th SERVSIG Conference, Braga, 2026.'
  mla: 'Breustedt, Lukas, et al. <i>From Event Logs to Experiences: Process Mining
    of Customer Journeys in Retail Service Systems</i>. 2026.'
  short: 'L. Breustedt, T. Schäfers, M. van der Borgh, in: 2026.'
conference:
  end_date: 2026-06-12
  location: Braga
  name: 14th SERVSIG Conference
  start_date: 2026-06-10
date_created: 2026-06-24T14:16:18Z
date_updated: 2026-06-29T09:03:03Z
department:
- _id: 4b2dc5c9-bee3-11eb-b75f-ecc80f94fb21
language:
- iso: eng
quality_controlled: '1'
status: public
title: 'From Event Logs to Experiences: Process Mining of Customer Journeys in Retail
  Service Systems'
type: conference
user_id: '220548'
year: '2026'
...