The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery
A.K. Albrecht, T. Schäfers, G. Walsh, S.E. Beatty, Journal of Service Research 22 (2019) 60–74.
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Artikel
| Veröffentlicht
| Englisch
Autor*in
Albrecht, Arne K.;
Schäfers, Tobias
;
Walsh, Gianfranco;
Beatty, Sharon E.
;
Walsh, Gianfranco;
Beatty, Sharon E.Erscheinungsjahr
Zeitschriftentitel
Journal of Service Research
Band
22
Zeitschriftennummer
1
Seite
60-74
ISSN
eISSN
FH-PUB-ID
Zitieren
Albrecht, Arne K. ; Schäfers, Tobias ; Walsh, Gianfranco ; Beatty, Sharon E.: The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery. In: Journal of Service Research Bd. 22, SAGE Publications (2019), Nr. 1, S. 60–74
Albrecht AK, Schäfers T, Walsh G, Beatty SE. The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery. Journal of Service Research. 2019;22(1):60-74. doi:10.1177/1094670518802059
Albrecht, A. K., Schäfers, T., Walsh, G., & Beatty, S. E. (2019). The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery. Journal of Service Research, 22(1), 60–74. https://doi.org/10.1177/1094670518802059
@article{Albrecht_Schäfers_Walsh_Beatty_2019, title={The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery}, volume={22}, DOI={10.1177/1094670518802059}, number={1}, journal={Journal of Service Research}, publisher={SAGE Publications}, author={Albrecht, Arne K. and Schäfers, Tobias and Walsh, Gianfranco and Beatty, Sharon E.}, year={2019}, pages={60–74} }
Albrecht, Arne K., Tobias Schäfers, Gianfranco Walsh, and Sharon E. Beatty. “The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery.” Journal of Service Research 22, no. 1 (2019): 60–74. https://doi.org/10.1177/1094670518802059.
A. K. Albrecht, T. Schäfers, G. Walsh, and S. E. Beatty, “The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery,” Journal of Service Research, vol. 22, no. 1, pp. 60–74, 2019.
Albrecht, Arne K., et al. “The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery.” Journal of Service Research, vol. 22, no. 1, SAGE Publications, 2019, pp. 60–74, doi:10.1177/1094670518802059.
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