Contagious Effects of Customer Misbehavior in Access-Based Services
T. Schäfers, K. Wittkowski, S. Benoit (née Moeller), R. Ferraro, Journal of Service Research 19 (2016) 3–21.
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Autor*in
Schäfers, Tobias
;
Wittkowski, Kristina;
Benoit (née Moeller), Sabine;
Ferraro, Rosellina
;
Wittkowski, Kristina;
Benoit (née Moeller), Sabine;
Ferraro, RosellinaErscheinungsjahr
Zeitschriftentitel
Journal of Service Research
Band
19
Zeitschriftennummer
1
Seite
3-21
ISSN
eISSN
FH-PUB-ID
Zitieren
Schäfers, Tobias ; Wittkowski, Kristina ; Benoit (née Moeller), Sabine ; Ferraro, Rosellina: Contagious Effects of Customer Misbehavior in Access-Based Services. In: Journal of Service Research Bd. 19, SAGE Publications (2016), Nr. 1, S. 3–21
Schäfers T, Wittkowski K, Benoit (née Moeller) S, Ferraro R. Contagious Effects of Customer Misbehavior in Access-Based Services. Journal of Service Research. 2016;19(1):3-21. doi:10.1177/1094670515595047
Schäfers, T., Wittkowski, K., Benoit (née Moeller), S., & Ferraro, R. (2016). Contagious Effects of Customer Misbehavior in Access-Based Services. Journal of Service Research, 19(1), 3–21. https://doi.org/10.1177/1094670515595047
@article{Schäfers_Wittkowski_Benoit (née Moeller)_Ferraro_2016, title={Contagious Effects of Customer Misbehavior in Access-Based Services}, volume={19}, DOI={10.1177/1094670515595047}, number={1}, journal={Journal of Service Research}, publisher={SAGE Publications}, author={Schäfers, Tobias and Wittkowski, Kristina and Benoit (née Moeller), Sabine and Ferraro, Rosellina}, year={2016}, pages={3–21} }
Schäfers, Tobias, Kristina Wittkowski, Sabine Benoit (née Moeller), and Rosellina Ferraro. “Contagious Effects of Customer Misbehavior in Access-Based Services.” Journal of Service Research 19, no. 1 (2016): 3–21. https://doi.org/10.1177/1094670515595047.
T. Schäfers, K. Wittkowski, S. Benoit (née Moeller), and R. Ferraro, “Contagious Effects of Customer Misbehavior in Access-Based Services,” Journal of Service Research, vol. 19, no. 1, pp. 3–21, 2016.
Schäfers, Tobias, et al. “Contagious Effects of Customer Misbehavior in Access-Based Services.” Journal of Service Research, vol. 19, no. 1, SAGE Publications, 2016, pp. 3–21, doi:10.1177/1094670515595047.
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