Service Recovery via Social Media
T. Schäfers, J. Schamari, Journal of Service Research 19 (2016) 192–208.
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Artikel
| Veröffentlicht
| Englisch
Autor*in
Schäfers, Tobias
;
Schamari, Julia
;
Schamari, JuliaAlternativer Titel
The Social Influence Effects of Virtual Presence
Erscheinungsjahr
Zeitschriftentitel
Journal of Service Research
Band
19
Zeitschriftennummer
2
Seite
192-208
ISSN
eISSN
FH-PUB-ID
Zitieren
Schäfers, Tobias ; Schamari, Julia: Service Recovery via Social Media. In: Journal of Service Research Bd. 19, SAGE Publications (2016), Nr. 2, S. 192–208
Schäfers T, Schamari J. Service Recovery via Social Media. Journal of Service Research. 2016;19(2):192-208. doi:10.1177/1094670515606064
Schäfers, T., & Schamari, J. (2016). Service Recovery via Social Media. Journal of Service Research, 19(2), 192–208. https://doi.org/10.1177/1094670515606064
@article{Schäfers_Schamari_2016, title={Service Recovery via Social Media}, volume={19}, DOI={10.1177/1094670515606064}, number={2}, journal={Journal of Service Research}, publisher={SAGE Publications}, author={Schäfers, Tobias and Schamari, Julia}, year={2016}, pages={192–208} }
Schäfers, Tobias, and Julia Schamari. “Service Recovery via Social Media.” Journal of Service Research 19, no. 2 (2016): 192–208. https://doi.org/10.1177/1094670515606064.
T. Schäfers and J. Schamari, “Service Recovery via Social Media,” Journal of Service Research, vol. 19, no. 2, pp. 192–208, 2016.
Schäfers, Tobias, and Julia Schamari. “Service Recovery via Social Media.” Journal of Service Research, vol. 19, no. 2, SAGE Publications, 2016, pp. 192–208, doi:10.1177/1094670515606064.
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