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4 Publikationen
2019 | Artikel | FH-PUB-ID: 2988
@article{Albrecht_Schäfers_Walsh_Beatty_2019, title={The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery}, volume={22}, DOI={10.1177/1094670518802059}, number={1}, journal={Journal of Service Research}, publisher={SAGE Publications}, author={Albrecht, Arne K. and Schäfers, Tobias and Walsh, Gianfranco and Beatty, Sharon E.}, year={2019}, pages={60–74} }
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2018 | Artikel | FH-PUB-ID: 2989 | 
@article{Schäfers_Moser_Narayanamurthy_2018, title={Access-Based Services for the Base of the Pyramid}, volume={21}, DOI={10.1177/1094670518770034}, number={4}, journal={Journal of Service Research}, publisher={SAGE Publications}, author={Schäfers, Tobias and Moser, Roger and Narayanamurthy, Gopalakrishnan}, year={2018}, pages={421–437} }
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2016 | Artikel | FH-PUB-ID: 2993
@article{Schäfers_Schamari_2016, title={Service Recovery via Social Media}, volume={19}, DOI={10.1177/1094670515606064}, number={2}, journal={Journal of Service Research}, publisher={SAGE Publications}, author={Schäfers, Tobias and Schamari, Julia}, year={2016}, pages={192–208} }
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2016 | Artikel | FH-PUB-ID: 2991 |
@article{Schäfers_Wittkowski_Benoit (née Moeller)_Ferraro_2016, title={Contagious Effects of Customer Misbehavior in Access-Based Services}, volume={19}, DOI={10.1177/1094670515595047}, number={1}, journal={Journal of Service Research}, publisher={SAGE Publications}, author={Schäfers, Tobias and Wittkowski, Kristina and Benoit (née Moeller), Sabine and Ferraro, Rosellina}, year={2016}, pages={3–21} }
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