Beyond Silos: Developing an Integrated Understanding of Customer Success Management and Service Recovery
M. Mustak, D. Rangarajan, T. Schäfers, W. Ulaga, in: 2025.
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Konferenzbeitrag
| Englisch
Autor*in
Mustak, Mekhail;
Rangarajan, Deva;
Schäfers, Tobias
;
Ulaga, Wolfgang
;
Ulaga, WolfgangEinrichtung
Erscheinungsjahr
Konferenz
Frontiers in Service 2025
Konferenzort
Montreal
Konferenzdatum
2025-07-16 – 2025-07-20
FH-PUB-ID
Zitieren
Mustak, Mekhail ; Rangarajan, Deva ; Schäfers, Tobias ; Ulaga, Wolfgang: Beyond Silos: Developing an Integrated Understanding of Customer Success Management and Service Recovery. In: , 2025
Mustak M, Rangarajan D, Schäfers T, Ulaga W. Beyond Silos: Developing an Integrated Understanding of Customer Success Management and Service Recovery. In: ; 2025.
Mustak, M., Rangarajan, D., Schäfers, T., & Ulaga, W. (2025). Beyond Silos: Developing an Integrated Understanding of Customer Success Management and Service Recovery. Presented at the Frontiers in Service 2025, Montreal.
@inproceedings{Mustak_Rangarajan_Schäfers_Ulaga_2025, title={Beyond Silos: Developing an Integrated Understanding of Customer Success Management and Service Recovery}, author={Mustak, Mekhail and Rangarajan, Deva and Schäfers, Tobias and Ulaga, Wolfgang}, year={2025} }
Mustak, Mekhail, Deva Rangarajan, Tobias Schäfers, and Wolfgang Ulaga. “Beyond Silos: Developing an Integrated Understanding of Customer Success Management and Service Recovery,” 2025.
M. Mustak, D. Rangarajan, T. Schäfers, and W. Ulaga, “Beyond Silos: Developing an Integrated Understanding of Customer Success Management and Service Recovery,” presented at the Frontiers in Service 2025, Montreal, 2025.
Mustak, Mekhail, et al. Beyond Silos: Developing an Integrated Understanding of Customer Success Management and Service Recovery. 2025.
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