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2015 | Artikel | FH-PUB-ID: 2997
Schamari, J., & Schäfers, T. (2015). Leaving the Home Turf: How Brands Can Use Webcare on Consumer-generated Platforms to Increase Positive Consumer Engagement. Journal of Interactive Marketing, 30, 20–33. https://doi.org/10.1016/j.intmar.2014.12.001
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