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246 Publikationen
2026 | Konferenzbeitrag | FH-PUB-ID: 7023
J.-L. Wiebe, L. Breustedt, T. Schäfers, and S. Benoit, “Early and goal-oriented or late and desperate? The effects of the timing of customers’ in-store navigation,” presented at the 14th SERVSIG Conference, Braga, 2026.
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2026 | Konferenzbeitrag | FH-PUB-ID: 7022
L. Breustedt, T. Schäfers, and M. van der Borgh, “From Event Logs to Experiences: Process Mining of Customer Journeys in Retail Service Systems,” presented at the 14th SERVSIG Conference, Braga, 2026.
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2026 | Konferenzbeitrag | FH-PUB-ID: 7021
A. Blečić, S. Saracevic, M. Micevski, T. Schäfers, and A. Lindgreen, “Stereotypes at the Frontline: Mapping Disability Perceptions to Service Outcomes and Testing Interventions for Equitable Encounters,” presented at the 14th SERVSIG Conference, Braga, 2026.
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2026 | Konferenzbeitrag | FH-PUB-ID: 7020
T. Euler, A. Diederichs, T. Schäfers, T. Heußler, and B. Seegebarth, “The Impact of Social Distance on Ridesharing Services for Coworkers,” presented at the 14th SERVSIG Conference, Braga, 2026.
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2026 | Konferenzbeitrag | FH-PUB-ID: 7019
T. Euler, A. Diederichs, B. Seegebarth, T. Schäfers, and T. Heußler, “The Impact of Social Distance on Ridesharing,” presented at the EMAC 2026 Spring Conference, Bath, 2026.
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2026 | Konferenzbeitrag | FH-PUB-ID: 7018
B. Alberternst et al., “A Relational Perspective on Responsibility for Sustainable Market Behavior,” presented at the 2026 AMA Winter Academic Conference, Madrid, 2026.
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2026 | Konferenzbeitrag | FH-PUB-ID: 7017
S. Saracevic and T. Schäfers, “The Desirability-Opportunism Effect: Consumers’ Bypassing Behavior in On-Demand Product Features,” presented at the 2026 AMA Winter Academic Conference, Madrid, 2026.
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2026 | Artikel | FH-PUB-ID: 6994
C. Beer, M. Frieling, and V. Verhofen, “Gegenüberstellung der bilanziellen Abbildung von Immobilienvermögen nach HGB und IFRS,” KoR - Zeitschrift für internationale und kapitalmarktorientierte Rechnungslegung , vol. 26, no. 6, pp. 242–250, 2026.
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2026 | Artikel | FH-PUB-ID: 6940 | 
V. Neß et al., “A Randomised Controlled Trial Testing the Efficacy of an Educational Website About Functional Abdominal Pain for Children and Adolescents,” European Journal of Pain, vol. 30, no. 3, 2026.
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2026 | Artikel | FH-PUB-ID: 6938 |
M. M. Hüwelmeier et al., “Long-term effectiveness of cognitive behavioral therapy (CBT) for children and adolescents in routine care,” BMC Psychology, vol. 14, no. 1, 2026.
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2026 | Artikel | FH-PUB-ID: 6497
C. Beer and M. Frieling, “Die Omnibus-Richtlinie als Chance zur Integration von Nachhaltigkeitsberichterstattung in die Unternehmenssteuerung mithilfe von ESG-Tools,” Der Betrieb, no. 6, pp. 271–277, 2026.
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2025 | Konferenzbeitrag | FH-PUB-ID: 7015
M. Mustak, D. Rangarajan, T. Schäfers, and W. Ulaga, “Beyond Silos: Developing an Integrated Understanding of Customer Success Management and Service Recovery,” presented at the Frontiers in Service 2025, Montreal, 2025.
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2025 | Konferenzbeitrag | FH-PUB-ID: 7014
F. Huth, S. Saracevic, J. Klein, T. Schäfers, and S. Henkel, “Product Feature Servitization - Exploring consumer perceptions,” presented at the Frontiers in Service 2025, Montreal, 2025.
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2025 | Konferenzbeitrag | FH-PUB-ID: 7013
F. Huth, S. Saracevic, J. F. Klein, T. Schäfers, and S. Henkel, “On-Demand Features - Exploring consumer perceptions,” presented at the 19th International Research Symposium on Service Excellence in Management (QUIS19), Rome, 2025.
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2025 | Konferenzbeitrag | FH-PUB-ID: 7016
L. Breustedt, T. Schäfers, and S. Benoit, “Navigating the Convenience Dilemma: The Differential Effects of In-Store Mobile Search,” presented at the Frontiers in Service 2025, Montreal, 2025.
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2025 | Konferenzbeitrag | FH-PUB-ID: 7012
L. Breustedt, T. Schäfers, and S. Benoit, “Navigating the Convenience Dilemma: The Differential Effects of In-Store Mobile Search,” presented at the 19th International Research Symposium on Service Excellence in Management (QUIS19), Rome, 2025.
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2025 | Konferenzbeitrag | FH-PUB-ID: 7011
L. Breustedt, T. Schäfers, and M. van der Borgh, “Customer Journey Mining in Retail: A Process Mining Approach for Analyzing and Managing Customer Journeys,” presented at the 19th International Research Symposium on Service Excellence in Management (QUIS19), Rome, 2025.
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2025 | Konferenzbeitrag | FH-PUB-ID: 5407
S. Schultenkämper, V. Vovchenko, and F. Bäumer, “Enhancing Social Media Summarization with Instruction Tuned Large Language Models and Adaptive Summary Ranking,” in The 13th IEEE International Workshop on Semantic Computing for Social Networking: from user information to social knowledge and ethical AI, Laguna Hills, CA, 2025.
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