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4 Publikationen
2019 | Artikel | FH-PUB-ID: 2988
Albrecht, Arne K. ; Schäfers, Tobias ; Walsh, Gianfranco ; Beatty, Sharon E.: The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery. In: Journal of Service Research Bd. 22, SAGE Publications (2019), Nr. 1, S. 60–74
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2018 | Artikel | FH-PUB-ID: 2989 | 
Schäfers, Tobias ; Moser, Roger ; Narayanamurthy, Gopalakrishnan: Access-Based Services for the Base of the Pyramid. In: Journal of Service Research Bd. 21, SAGE Publications (2018), Nr. 4, S. 421–437
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2016 | Artikel | FH-PUB-ID: 2991 |
Schäfers, Tobias ; Wittkowski, Kristina ; Benoit (née Moeller), Sabine ; Ferraro, Rosellina: Contagious Effects of Customer Misbehavior in Access-Based Services. In: Journal of Service Research Bd. 19, SAGE Publications (2016), Nr. 1, S. 3–21
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