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4 Publikationen
2019 | Artikel | FH-PUB-ID: 2988
Albrecht, Arne K., Tobias Schäfers, Gianfranco Walsh, and Sharon E. Beatty. “The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery.” Journal of Service Research 22, no. 1 (2019): 60–74. https://doi.org/10.1177/1094670518802059.
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| DOI
2018 | Artikel | FH-PUB-ID: 2989 | 
Schäfers, Tobias, Roger Moser, and Gopalakrishnan Narayanamurthy. “Access-Based Services for the Base of the Pyramid.” Journal of Service Research 21, no. 4 (2018): 421–37. https://doi.org/10.1177/1094670518770034.
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2016 | Artikel | FH-PUB-ID: 2993
Schäfers, Tobias, and Julia Schamari. “Service Recovery via Social Media.” Journal of Service Research 19, no. 2 (2016): 192–208. https://doi.org/10.1177/1094670515606064.
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| DOI
2016 | Artikel | FH-PUB-ID: 2991 |
Schäfers, Tobias, Kristina Wittkowski, Sabine Benoit (née Moeller), and Rosellina Ferraro. “Contagious Effects of Customer Misbehavior in Access-Based Services.” Journal of Service Research 19, no. 1 (2016): 3–21. https://doi.org/10.1177/1094670515595047.
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