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4 Publikationen
2019 | Artikel | FH-PUB-ID: 2988
A. K. Albrecht, T. Schäfers, G. Walsh, and S. E. Beatty, “The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery,” Journal of Service Research, vol. 22, no. 1, pp. 60–74, 2019.
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2018 | Artikel | FH-PUB-ID: 2989 | 
T. Schäfers, R. Moser, and G. Narayanamurthy, “Access-Based Services for the Base of the Pyramid,” Journal of Service Research, vol. 21, no. 4, pp. 421–437, 2018.
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2016 | Artikel | FH-PUB-ID: 2991 |
T. Schäfers, K. Wittkowski, S. Benoit (née Moeller), and R. Ferraro, “Contagious Effects of Customer Misbehavior in Access-Based Services,” Journal of Service Research, vol. 19, no. 1, pp. 3–21, 2016.
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