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4 Publikationen
2019 | Artikel | FH-PUB-ID: 2988
Albrecht AK, Schäfers T, Walsh G, Beatty SE. The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery. Journal of Service Research. 2019;22(1):60-74. doi:10.1177/1094670518802059
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| DOI
2018 | Artikel | FH-PUB-ID: 2989 | 
Schäfers T, Moser R, Narayanamurthy G. Access-Based Services for the Base of the Pyramid. Journal of Service Research. 2018;21(4):421-437. doi:10.1177/1094670518770034
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2016 | Artikel | FH-PUB-ID: 2993
Schäfers T, Schamari J. Service Recovery via Social Media. Journal of Service Research. 2016;19(2):192-208. doi:10.1177/1094670515606064
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| DOI
2016 | Artikel | FH-PUB-ID: 2991 |
Schäfers T, Wittkowski K, Benoit (née Moeller) S, Ferraro R. Contagious Effects of Customer Misbehavior in Access-Based Services. Journal of Service Research. 2016;19(1):3-21. doi:10.1177/1094670515595047
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