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4 Publikationen
2019 | Artikel | FH-PUB-ID: 2988
Albrecht, A. K., Schäfers, T., Walsh, G., & Beatty, S. E. (2019). The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery. Journal of Service Research, 22(1), 60–74. https://doi.org/10.1177/1094670518802059
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| DOI
2018 | Artikel | FH-PUB-ID: 2989 | 
Schäfers, T., Moser, R., & Narayanamurthy, G. (2018). Access-Based Services for the Base of the Pyramid. Journal of Service Research, 21(4), 421–437. https://doi.org/10.1177/1094670518770034
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2016 | Artikel | FH-PUB-ID: 2993
Schäfers, T., & Schamari, J. (2016). Service Recovery via Social Media. Journal of Service Research, 19(2), 192–208. https://doi.org/10.1177/1094670515606064
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| DOI
2016 | Artikel | FH-PUB-ID: 2991 |
Schäfers, T., Wittkowski, K., Benoit (née Moeller), S., & Ferraro, R. (2016). Contagious Effects of Customer Misbehavior in Access-Based Services. Journal of Service Research, 19(1), 3–21. https://doi.org/10.1177/1094670515595047
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