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4 Publikationen
2019 | Artikel | FH-PUB-ID: 2988
Albrecht, Arne K., et al. “The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery.” Journal of Service Research, vol. 22, no. 1, SAGE Publications, 2019, pp. 60–74, doi:10.1177/1094670518802059.
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| DOI
2018 | Artikel | FH-PUB-ID: 2989 | 
Schäfers, Tobias, et al. “Access-Based Services for the Base of the Pyramid.” Journal of Service Research, vol. 21, no. 4, SAGE Publications, 2018, pp. 421–37, doi:10.1177/1094670518770034.
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2016 | Artikel | FH-PUB-ID: 2993
Schäfers, Tobias, and Julia Schamari. “Service Recovery via Social Media.” Journal of Service Research, vol. 19, no. 2, SAGE Publications, 2016, pp. 192–208, doi:10.1177/1094670515606064.
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| DOI
2016 | Artikel | FH-PUB-ID: 2991 |
Schäfers, Tobias, et al. “Contagious Effects of Customer Misbehavior in Access-Based Services.” Journal of Service Research, vol. 19, no. 1, SAGE Publications, 2016, pp. 3–21, doi:10.1177/1094670515595047.
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| DOI
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