55 Publikationen
2025 | Artikel | FH-PUB-ID: 6266 |
S. Benoit, K. Merfeld, V. S. C. Tunn, T. Schäfers, and T. W. Andreassen, “The B2B sharing economy: Framework, implications, and future research,” Journal of Business Research, vol. 191, 2025.
HSBI-PUB
| DOI
| Download (ext.)
2025 | Buchbeitrag | FH-PUB-ID: 5906 |
T. Schäfers, “Sharing is Caring? Wahrnehmungen und Verhalten der Nachfrager im Rahmen zugangsbasierter Dienstleistungen,” in Vertrieb und Vertrag an der Schwelle zur digitalen Dienstleistungswirtschaft, G. Albers and H. Hamann, Eds. Tübingen: Mohr Siebeck, 2025, pp. 207–215.
HSBI-PUB
| DOI
| Download (ext.)
2025 | Konferenzbeitrag | FH-PUB-ID: 5492
D. Florea, A. Baliga, D. Rangarajan, and T. Schäfers, “Customer Education in Value-Based Selling,” presented at the 8th Industrial Marketing Management Summit, Sarajevo, 2025.
HSBI-PUB
2025 | Artikel | FH-PUB-ID: 5405 |
G. Narayanamurthy, R. S. S. Jayanth, R. Moser, T. Schäfers, and N. P. Nagendra, “Data-driven digital transformation for uncertainty reduction – Application of satellite imagery analytics in institutional crop credit management,” International Journal of Production Economics, vol. 280, 2025.
HSBI-PUB
| DOI
| Download (ext.)
2025 | Artikel | FH-PUB-ID: 5404 |
T. Schäfers, D. Hülsebusch, and G. Cziehso, “‘Come and visit us!’: The effects of factory tour participation on customers,” Industrial Marketing Management, vol. 125, pp. 169–178, 2025.
HSBI-PUB
| DOI
| Download (ext.)
2024 | Konferenzbeitrag | FH-PUB-ID: 5488
A. Eggert et al., “»Relationship Marketing for Future!« Leveraging Co-Responsibilization to Enhance Sustainability,” presented at the EMAC 2024, Bukarest, 2024.
HSBI-PUB
| Dateien verfügbar
2024 | Konferenzbeitrag | FH-PUB-ID: 5489
S. Saracevic and T. Schäfers, “On-Demand Product Features: How Abstract vs. Concrete Communication Influences Consumer Reactions,” presented at the 13th AMA SERVSIG Conference, Bordeaux, 2024.
HSBI-PUB
2024 | Konferenzbeitrag | FH-PUB-ID: 5490
T. Schäfers, N. Pieper, and D. Woisetschläger, “AI-Based Detection of Customer Misbehavior: Passenger Reactions to Surveillance Technology in Public Transport,” presented at the 13th AMA SERVSIG Conference, Bordeaux, 2024.
HSBI-PUB
2024 | Konferenzbeitrag | FH-PUB-ID: 5491
T. Schäfers and S. Saracevic, “»Winter Package on Demand« vs. »Seat Heating on Demand«: How the Level of Construal Influences Consumer Reactions to On-Demand Features,” presented at the Frontiers in Service Conference 2024, Amelia Island Florida, 2024.
HSBI-PUB
2024 | Konferenzbeitrag | FH-PUB-ID: 5189
L. Breustedt, T. Schäfers, G. Cziehso, and S. Brinkhoff, “The duality of in-store services: Benefits of tracking and targeting for brick-and-mortar retailers,” presented at the Frontiers in Service Conference 2024, Amelia Island, 2024.
HSBI-PUB
2024 | Konferenzbeitrag | FH-PUB-ID: 5188
L. Breustedt, T. Schäfers, G. Cziehso, and S. Brinkhoff, “Online in the store: Leveraging tracking and targeting for brick-and-mortar retailing,” presented at the 13th AMA SERVSIG Conference, Bordeaux, 2024.
HSBI-PUB
2024 | Konferenzbeitrag | FH-PUB-ID: 5187
L. Breustedt, T. Schäfers, G. Cziehso, and S. Brinkhoff, “In-store tracking: Leveraging real-time data for targeting in brick-and-mortar retailing,” presented at the CHIMSPAS 2024 - International Conference on Challenges in Managing Smart Products and Services, Bielefeld, 2024.
HSBI-PUB
2024 | Konferenzbeitrag | FH-PUB-ID: 5190
D. Hülsebusch, G. Cziehso, and T. Schäfers, “‘Come and Visit Us!’: The Effects of Factory Tours on Customer Loyalty,” presented at the 7th Industrial Marketing Management Summit, Leeds, 2024.
HSBI-PUB
2024 | Buchbeitrag | FH-PUB-ID: 4962
A. Lindgreen, C. A. Di Benedetto, R. J. Brodie, M. van der Borgh, and T. Schäfers, “Engaging in cross-disciplinary research,” in How to Achieve Societal Impact through Engaged and Collaborative Scholarship. A Guide to Purposeful Marketing Research, M. van der Borgh, A. Lindgreen, and T. Schäfers, Eds. Cheltenham: Edward Elgar Publishing, 2024, pp. 137–148.
HSBI-PUB
| DOI
2024 | Buchbeitrag | FH-PUB-ID: 4963
A. Lindgreen, C. A. Di Benedetto, R. J. Brodie, and T. Schäfers, “The role of citations and other metrics to assess research quality,” in How to Achieve Societal Impact through Engaged and Collaborative Scholarship. A Guide to Purposeful Marketing Research, M. van der Borgh, A. Lindgreen, and T. Schäfers, Eds. Cheltenham: Edward Elgar Publishing, 2024, pp. 279–288.
HSBI-PUB
| DOI
2024 | Buchbeitrag | FH-PUB-ID: 4964
A. Lindgreen, C. A. Di Benedetto, R. J. Brodie, and T. Schäfers, “Achieving research quality,” in How to Achieve Societal Impact through Engaged and Collaborative Scholarship. A Guide to Purposeful Marketing Research, M. van der Borgh, A. Lindgreen, and T. Schäfers, Eds. Cheltenham: Edward Elgar Publishing, 2024, pp. 324–332.
HSBI-PUB
| DOI
2024 | Buchbeitrag | FH-PUB-ID: 4965
A. Lindgreen, C. A. Di Benedetto, R. J. Brodie, P. Naudé, and T. Schäfers, “Translating research into teaching,” in How to Achieve Societal Impact through Engaged and Collaborative Scholarship. A Guide to Purposeful Marketing Research, M. van der Borgh, A. Lindgreen, and T. Schäfers, Eds. Cheltenham: Edward Elgar Publishing, 2024, pp. 347–363.
HSBI-PUB
| DOI
2024 | Artikel | FH-PUB-ID: 4876 |
T. Mandler, G. P. Cziehso, T. Schäfers, A. Kupfer, and A. Mafael, “This article is… Consumer reactions to unfinished teasers for digital content,” Psychology & Marketing, 2024.
HSBI-PUB
| DOI
| Download (ext.)
2023 | Konferenzbeitrag | FH-PUB-ID: 5487
L. Breustedt and T. Schäfers, “How location-based services in brick-and-mortar retailing enable smart in-store analytics,” presented at the CHIMSPAS 2023 - International Conference on Challenges in Managing Smart Products and Services, Bielefeld, 2023.
HSBI-PUB
2023 | Artikel | FH-PUB-ID: 4873
F. Lauzi, J. Westphal, D. Rangarajan, T. Schäfers, M. C. Parra-Merono, and M. D. De-Juan-Vigaray, “Understanding sales enablement in complex B2B companies: Uncovering similarities and differences in a cross-functional and multi-level case study,” Industrial Marketing Management, vol. 108, pp. 47–64, 2023.
HSBI-PUB
| DOI
2023 | Artikel | FH-PUB-ID: 4261 |
T. Schäfers, A. Kessenbrock, G. Cziehso, and M. Kukar‐Kinney, “Asking your phone or a frontline employee? The influence of in‐store information source on choice overload, responsibility, and confidence among young consumers,” Psychology & Marketing, vol. 40, no. 9, pp. 1877–1893, 2023.
HSBI-PUB
| DOI
| Download (ext.)
2023 | Konferenzbeitrag | FH-PUB-ID: 3324
L. Breustedt and T. Schäfers, “Bridging the Analytics Gap: Location-Based Services in Brick-and-Mortar Retailing,” presented at the 2023 Frontiers in Service Conference, Maastricht, 2023.
HSBI-PUB
2022 | Konferenzbeitrag | FH-PUB-ID: 3326
G. Cziehso, T. Schäfers, S. Brinkhoff, and N. Nauß, “‘Just try it on!’ – Using Location-Based Bluetooth Technology to Reveal the Effects of Fitting Room Visits on Purchases and In-Store Movement,” presented at the EMAC Annual Conference 2022, Budapest, 2022.
HSBI-PUB
2022 | Konferenzbeitrag | FH-PUB-ID: 3325
T. Schäfers and M. Groza, “Selling Ownership or Selling Access? Examining Salespersons’ Preferences and Capabilities,” presented at the International Conference on Challenges in Managing Smart Products and Services, Bielefeld, 2022.
HSBI-PUB
2021 | Artikel | FH-PUB-ID: 2985 |
T. Schäfers, G. Narayanamurthy, R. Moser, and M. Leban, “The sharing economy at the base of the economic pyramid: How access‐based services can help overcome ownership risks,” Psychology & Marketing, vol. 38, no. 11, pp. 2073–2088, 2021.
HSBI-PUB
| DOI
| Download (ext.)
2019 | Artikel | FH-PUB-ID: 2988
A. K. Albrecht, T. Schäfers, G. Walsh, and S. E. Beatty, “The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery,” Journal of Service Research, vol. 22, no. 1, pp. 60–74, 2019.
HSBI-PUB
| DOI
2018 | Artikel | FH-PUB-ID: 2989 |
T. Schäfers, R. Moser, and G. Narayanamurthy, “Access-Based Services for the Base of the Pyramid,” Journal of Service Research, vol. 21, no. 4, pp. 421–437, 2018.
HSBI-PUB
| DOI
| Download (ext.)
2016 | Artikel | FH-PUB-ID: 2991 |
T. Schäfers, K. Wittkowski, S. Benoit (née Moeller), and R. Ferraro, “Contagious Effects of Customer Misbehavior in Access-Based Services,” Journal of Service Research, vol. 19, no. 1, pp. 3–21, 2016.
HSBI-PUB
| DOI
| Download (ext.)
2013 | Buchbeitrag | FH-PUB-ID: 3000
T. Schäfers, “Erfolg in der Nische: Das Long-Tail-Phänomen im Retail Business,” in Retail Business. Perspektiven, Strategien, Erfolgsmuster Mit Fallstudien und Praxisbeispielen von Aldi, Budnikowsky, Dell, Görtz, Hugo Boss, Keen On fashion, Kiehl´s, Lush, Otto Group, Sport Scheck, Takko, H.-C. Riekhof, Ed. Wiesbaden: Gabler Verlag, 2013, pp. 133–149.
HSBI-PUB
| DOI
2011 | Buchbeitrag | FH-PUB-ID: 3006
R. Mattmüller, H. Bosshammer, and T. Schäfers, “Betriebsformwahl im Lebensmitteleinzelhandel im internationalen Kontext,” in Herausforderungen der internationalen marktorientierten Unternehmensführung, A. Mann, Ed. Wiesbaden: Gabler, 2011, pp. 407–419.
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| DOI
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55 Publikationen
2025 | Artikel | FH-PUB-ID: 6266 |
S. Benoit, K. Merfeld, V. S. C. Tunn, T. Schäfers, and T. W. Andreassen, “The B2B sharing economy: Framework, implications, and future research,” Journal of Business Research, vol. 191, 2025.
HSBI-PUB
| DOI
| Download (ext.)
2025 | Buchbeitrag | FH-PUB-ID: 5906 |
T. Schäfers, “Sharing is Caring? Wahrnehmungen und Verhalten der Nachfrager im Rahmen zugangsbasierter Dienstleistungen,” in Vertrieb und Vertrag an der Schwelle zur digitalen Dienstleistungswirtschaft, G. Albers and H. Hamann, Eds. Tübingen: Mohr Siebeck, 2025, pp. 207–215.
HSBI-PUB
| DOI
| Download (ext.)
2025 | Konferenzbeitrag | FH-PUB-ID: 5492
D. Florea, A. Baliga, D. Rangarajan, and T. Schäfers, “Customer Education in Value-Based Selling,” presented at the 8th Industrial Marketing Management Summit, Sarajevo, 2025.
HSBI-PUB
2025 | Artikel | FH-PUB-ID: 5405 |
G. Narayanamurthy, R. S. S. Jayanth, R. Moser, T. Schäfers, and N. P. Nagendra, “Data-driven digital transformation for uncertainty reduction – Application of satellite imagery analytics in institutional crop credit management,” International Journal of Production Economics, vol. 280, 2025.
HSBI-PUB
| DOI
| Download (ext.)
2025 | Artikel | FH-PUB-ID: 5404 |
T. Schäfers, D. Hülsebusch, and G. Cziehso, “‘Come and visit us!’: The effects of factory tour participation on customers,” Industrial Marketing Management, vol. 125, pp. 169–178, 2025.
HSBI-PUB
| DOI
| Download (ext.)
2024 | Konferenzbeitrag | FH-PUB-ID: 5488
A. Eggert et al., “»Relationship Marketing for Future!« Leveraging Co-Responsibilization to Enhance Sustainability,” presented at the EMAC 2024, Bukarest, 2024.
HSBI-PUB
| Dateien verfügbar
2024 | Konferenzbeitrag | FH-PUB-ID: 5489
S. Saracevic and T. Schäfers, “On-Demand Product Features: How Abstract vs. Concrete Communication Influences Consumer Reactions,” presented at the 13th AMA SERVSIG Conference, Bordeaux, 2024.
HSBI-PUB
2024 | Konferenzbeitrag | FH-PUB-ID: 5490
T. Schäfers, N. Pieper, and D. Woisetschläger, “AI-Based Detection of Customer Misbehavior: Passenger Reactions to Surveillance Technology in Public Transport,” presented at the 13th AMA SERVSIG Conference, Bordeaux, 2024.
HSBI-PUB
2024 | Konferenzbeitrag | FH-PUB-ID: 5491
T. Schäfers and S. Saracevic, “»Winter Package on Demand« vs. »Seat Heating on Demand«: How the Level of Construal Influences Consumer Reactions to On-Demand Features,” presented at the Frontiers in Service Conference 2024, Amelia Island Florida, 2024.
HSBI-PUB
2024 | Konferenzbeitrag | FH-PUB-ID: 5189
L. Breustedt, T. Schäfers, G. Cziehso, and S. Brinkhoff, “The duality of in-store services: Benefits of tracking and targeting for brick-and-mortar retailers,” presented at the Frontiers in Service Conference 2024, Amelia Island, 2024.
HSBI-PUB
2024 | Konferenzbeitrag | FH-PUB-ID: 5188
L. Breustedt, T. Schäfers, G. Cziehso, and S. Brinkhoff, “Online in the store: Leveraging tracking and targeting for brick-and-mortar retailing,” presented at the 13th AMA SERVSIG Conference, Bordeaux, 2024.
HSBI-PUB
2024 | Konferenzbeitrag | FH-PUB-ID: 5187
L. Breustedt, T. Schäfers, G. Cziehso, and S. Brinkhoff, “In-store tracking: Leveraging real-time data for targeting in brick-and-mortar retailing,” presented at the CHIMSPAS 2024 - International Conference on Challenges in Managing Smart Products and Services, Bielefeld, 2024.
HSBI-PUB
2024 | Konferenzbeitrag | FH-PUB-ID: 5190
D. Hülsebusch, G. Cziehso, and T. Schäfers, “‘Come and Visit Us!’: The Effects of Factory Tours on Customer Loyalty,” presented at the 7th Industrial Marketing Management Summit, Leeds, 2024.
HSBI-PUB
2024 | Buchbeitrag | FH-PUB-ID: 4962
A. Lindgreen, C. A. Di Benedetto, R. J. Brodie, M. van der Borgh, and T. Schäfers, “Engaging in cross-disciplinary research,” in How to Achieve Societal Impact through Engaged and Collaborative Scholarship. A Guide to Purposeful Marketing Research, M. van der Borgh, A. Lindgreen, and T. Schäfers, Eds. Cheltenham: Edward Elgar Publishing, 2024, pp. 137–148.
HSBI-PUB
| DOI
2024 | Buchbeitrag | FH-PUB-ID: 4963
A. Lindgreen, C. A. Di Benedetto, R. J. Brodie, and T. Schäfers, “The role of citations and other metrics to assess research quality,” in How to Achieve Societal Impact through Engaged and Collaborative Scholarship. A Guide to Purposeful Marketing Research, M. van der Borgh, A. Lindgreen, and T. Schäfers, Eds. Cheltenham: Edward Elgar Publishing, 2024, pp. 279–288.
HSBI-PUB
| DOI
2024 | Buchbeitrag | FH-PUB-ID: 4964
A. Lindgreen, C. A. Di Benedetto, R. J. Brodie, and T. Schäfers, “Achieving research quality,” in How to Achieve Societal Impact through Engaged and Collaborative Scholarship. A Guide to Purposeful Marketing Research, M. van der Borgh, A. Lindgreen, and T. Schäfers, Eds. Cheltenham: Edward Elgar Publishing, 2024, pp. 324–332.
HSBI-PUB
| DOI
2024 | Buchbeitrag | FH-PUB-ID: 4965
A. Lindgreen, C. A. Di Benedetto, R. J. Brodie, P. Naudé, and T. Schäfers, “Translating research into teaching,” in How to Achieve Societal Impact through Engaged and Collaborative Scholarship. A Guide to Purposeful Marketing Research, M. van der Borgh, A. Lindgreen, and T. Schäfers, Eds. Cheltenham: Edward Elgar Publishing, 2024, pp. 347–363.
HSBI-PUB
| DOI
2024 | Artikel | FH-PUB-ID: 4876 |
T. Mandler, G. P. Cziehso, T. Schäfers, A. Kupfer, and A. Mafael, “This article is… Consumer reactions to unfinished teasers for digital content,” Psychology & Marketing, 2024.
HSBI-PUB
| DOI
| Download (ext.)
2023 | Konferenzbeitrag | FH-PUB-ID: 5487
L. Breustedt and T. Schäfers, “How location-based services in brick-and-mortar retailing enable smart in-store analytics,” presented at the CHIMSPAS 2023 - International Conference on Challenges in Managing Smart Products and Services, Bielefeld, 2023.
HSBI-PUB
2023 | Artikel | FH-PUB-ID: 4873
F. Lauzi, J. Westphal, D. Rangarajan, T. Schäfers, M. C. Parra-Merono, and M. D. De-Juan-Vigaray, “Understanding sales enablement in complex B2B companies: Uncovering similarities and differences in a cross-functional and multi-level case study,” Industrial Marketing Management, vol. 108, pp. 47–64, 2023.
HSBI-PUB
| DOI
2023 | Artikel | FH-PUB-ID: 4261 |
T. Schäfers, A. Kessenbrock, G. Cziehso, and M. Kukar‐Kinney, “Asking your phone or a frontline employee? The influence of in‐store information source on choice overload, responsibility, and confidence among young consumers,” Psychology & Marketing, vol. 40, no. 9, pp. 1877–1893, 2023.
HSBI-PUB
| DOI
| Download (ext.)
2023 | Konferenzbeitrag | FH-PUB-ID: 3324
L. Breustedt and T. Schäfers, “Bridging the Analytics Gap: Location-Based Services in Brick-and-Mortar Retailing,” presented at the 2023 Frontiers in Service Conference, Maastricht, 2023.
HSBI-PUB
2022 | Konferenzbeitrag | FH-PUB-ID: 3326
G. Cziehso, T. Schäfers, S. Brinkhoff, and N. Nauß, “‘Just try it on!’ – Using Location-Based Bluetooth Technology to Reveal the Effects of Fitting Room Visits on Purchases and In-Store Movement,” presented at the EMAC Annual Conference 2022, Budapest, 2022.
HSBI-PUB
2022 | Konferenzbeitrag | FH-PUB-ID: 3325
T. Schäfers and M. Groza, “Selling Ownership or Selling Access? Examining Salespersons’ Preferences and Capabilities,” presented at the International Conference on Challenges in Managing Smart Products and Services, Bielefeld, 2022.
HSBI-PUB
2021 | Artikel | FH-PUB-ID: 2985 |
T. Schäfers, G. Narayanamurthy, R. Moser, and M. Leban, “The sharing economy at the base of the economic pyramid: How access‐based services can help overcome ownership risks,” Psychology & Marketing, vol. 38, no. 11, pp. 2073–2088, 2021.
HSBI-PUB
| DOI
| Download (ext.)
2019 | Artikel | FH-PUB-ID: 2988
A. K. Albrecht, T. Schäfers, G. Walsh, and S. E. Beatty, “The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery,” Journal of Service Research, vol. 22, no. 1, pp. 60–74, 2019.
HSBI-PUB
| DOI
2018 | Artikel | FH-PUB-ID: 2989 |
T. Schäfers, R. Moser, and G. Narayanamurthy, “Access-Based Services for the Base of the Pyramid,” Journal of Service Research, vol. 21, no. 4, pp. 421–437, 2018.
HSBI-PUB
| DOI
| Download (ext.)
2016 | Artikel | FH-PUB-ID: 2991 |
T. Schäfers, K. Wittkowski, S. Benoit (née Moeller), and R. Ferraro, “Contagious Effects of Customer Misbehavior in Access-Based Services,” Journal of Service Research, vol. 19, no. 1, pp. 3–21, 2016.
HSBI-PUB
| DOI
| Download (ext.)
2013 | Buchbeitrag | FH-PUB-ID: 3000
T. Schäfers, “Erfolg in der Nische: Das Long-Tail-Phänomen im Retail Business,” in Retail Business. Perspektiven, Strategien, Erfolgsmuster Mit Fallstudien und Praxisbeispielen von Aldi, Budnikowsky, Dell, Görtz, Hugo Boss, Keen On fashion, Kiehl´s, Lush, Otto Group, Sport Scheck, Takko, H.-C. Riekhof, Ed. Wiesbaden: Gabler Verlag, 2013, pp. 133–149.
HSBI-PUB
| DOI
2011 | Buchbeitrag | FH-PUB-ID: 3006
R. Mattmüller, H. Bosshammer, and T. Schäfers, “Betriebsformwahl im Lebensmitteleinzelhandel im internationalen Kontext,” in Herausforderungen der internationalen marktorientierten Unternehmensführung, A. Mann, Ed. Wiesbaden: Gabler, 2011, pp. 407–419.
HSBI-PUB
| DOI